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Objective To work in a customer focused business with a technical edge. To be able to use my abilities in customer service and technology in a customer focused manner. Summary ofqualificationsWorking in Helpdesk/Client Services/Analyst roles for 25 years collectively. Work experience 11/17  Present McCann Systems St. Joseph, MO Audio Visual Technician at Boehringer-IngelheimConcierge for campus conferences relating to technologySetup, operate, maintain and arrange for repair of equipment used to enhance live events, such as microphones, projectors, and sound.Configure teleconferences using MS Teams.5/10  11/17 American IT Solutions St. Joseph, MOIT Consultant at Boehringer-IngelheimOrder, activate, configure, and deliver/ship new cellular devices to end usersManage Cellular Company/Account Manager Relationships with BIVI and their interests.Troubleshoot BlackBerry, Android, iOS, BYOD, company phone, MIFI issues. Over 1000 devices in inventory.Audio/Visual consultant for meeting room technologyManage IT Termination process for BIVI08/07  4/10 AT&T Mobility St. Joseph, MORetail Sales ConsultantDemonstrate, offer and sell AT&T Wireline and Wireless products and services.Maintain sales quotas on multiple goals including Gross Adds, Opportunities(adds/upgrades), Features and Accessories.Point of contact for Customer Service Issues..Education1991  1993 Missouri Western State University St. Joseph, MO 2013 - 2015Bachelors Degree in General StudiesMinor in Music and Musical Theatre2015 Calvary Chapel Bible College Twin Peaks, CABachelors Degree in Biblical StudiesEmphasis in Youth Ministry/Worship & OutreachReferences for Candidate's Name
Elizabeth McLenaghan EMAIL AVAILABLE PHONE NUMBER AVAILABLE Deborah Sherard EMAIL AVAILABLE PHONE NUMBER AVAILABLEAnne Kiske EMAIL AVAILABLE PHONE NUMBER AVAILABLERobert Etherton EMAIL AVAILABLE PHONE NUMBER AVAILABLE Brian Free EMAIL AVAILABLE PHONE NUMBER AVAILABLECertifications:Extron AV Associate CertificationAvixa AV Technologist CertificateNon-Profit and Civic Boards:Something Else Cabaret, Inc. Founder/President (12 years) STJ CHS Choir Boosters, Inc. President (9 years)St. Joseph Human Rights Commission Past Chairperson (2 years) Midland Empire Equality Coalition Past PresidentSt. Joseph Youth Chorale Past President