| Candidate Information | | Title | Technical Support Information Technology | | Target Location | US-DC-Washington | | Phone | Available with paid plan |
| | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateJeremyJ.Wimbish@Jeremy gmail.com White Wimbish Plains, MD PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYI have over 20 years of successful work in various fields if Information Technology as well as IT consulting, teaching and training. I have also have over 5 years of combined experience in freelance and independent IT and technical support work. WORK HISTORYM365 Technical Support Engineer Tier 2 at Tek Experts Contracrted to Microsoft09/2022 - 01/2023 (5 months)Microsoft Outlook Support * Communicate with end users system administrators solution integrators via phone, email and or chat to identify, diagnose and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.* Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.* Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.* Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols and processes.* Mentor junior support engineers as needed or requested by management. Level Technician at Dell Abtech Dell Pro01/2022 - Current (2 years)On-site Computer and Technology Technician Consultant * In-Home and business direct Computer and Tech support * Various computer initial installs, set up and consultation * Contracted Professional computer technician with knowledge of a variety of computer technology hardware and softwarePackage Handler at FedEx Ground12/2021 - 02/2022 (3 months)* Compile, scan, seal and load various packages before they are delivered * Placing items into packages, confirming packaging labels as well as lifting and loading heavy packages into delivery trucksOwner On-site Computer and Technology Technician Consultant at Automatic Installations12/2019 - Current (4 years)* In-Home direct Computer and Tech support * Smart home and Home theater installation * Nest, RING, Google Home, Amazon Echo and Alexa installation and setupOn-site Computer and Technology Technician Consultant at HelloTech 06/2019 - Current (5 years)* In-Home direct Computer and Tech support * Smart home and Home theater installation * Nest, RING, Google Home, Amazon Echo and Alexa installation and setupEPIC Credentialed Trainer Operations Implementation Specialist at Enloe EPIC Credentialed Trainer Operations Implementation Specialist at Enloe Medical Center Surgery Services01/2018 - 06/2018 (5 months)Enloe Medical Center Surgery Services Contracted through Medix January 15, 2018 - June 1, 2018 EPIC Credentialed Trainer Operations Implementation Specialist Optime * Successfully completed required EPIC credentialing process training program, to include teach back methodology, as well as teaching presentation before a panel and completion of credential exam on first attempt * Establishing and maintaining healthy relationships with application teams to understand how Epic is designed to meet the end users needs * Supports Operational Implementation team by documenting workflows, and suggesting back practices in areas where gaps were discovered * At-the-Elbow support * Provided training and support to end users during roll out of Epic system application implementation * Provided support to various clinics within the medical group system to address support issues during go-live.* Supported one main hospital, a surgery center, endoscopy center and pre admission testing center.* Trained and supported a staff of over 300 nurses. EPIC At-The-Elbow Support Optime Anesthesia at UMASS Memorial Health Care Memorial Endoscopy Center11/2017 - 12/2017 (1 months)UMASS Memorial Health Care Memorial Endoscopy Center Contracted through Divurgent November 1, 2017 - December 1, 2017 EPIC At-The- Elbow Support Optime Anesthesia * At-the-Elbow support * Provided training and support to end users during roll out of Epic system application implementation * Provided support to various clinics within the medical group system to address support issues during go-live.* Similar duties to previous EPIC experienceElbow Support Operations Implementation Specialist at UMASS Memorial Health Care Marlborough Hospital EPIC At-The09/2017 - 10/2017 (1 months)UMASS Memorial Health Care Marlborough Hospital Surgery Services Contracted through Optimum Health IT September 29, 2017 - October 28, 2017 EPIC At-The-Elbow Support Operations Implementation Specialist Optime Anesthesia * At-the -Elbow support * Provided training and support to end users during roll out of Epic system application implementation * Provided support to various clinics within the medical group system to address support issues during go-live.* Similar duties to previous EPIC experienceEPIC Credentialed Trainer Operations Implementation Specialist Optime Anesthesia at Centura Health Services11/2016 - 05/2017 (1 year)Centura Health Services Penrose Main Hospital Surgery Services Contracted through Optimum Health IT November 2016- May 10, 2017 EPIC Credentialed Trainer Operations Implementation Specialist Optime Anesthesia * Successfully completed required EPIC credentialing process training program, to include teach back methodology, as well as teaching presentation before a panel and completion of credential exam on first attempt * Successfully trained a diverse audience of End Users for their role in the use of Epic s resolute program * Creates information to implement the knowledge of departmental workflow and procedures associated with use of Epic software.* Provided support to various clinics within the medical group system to address support issues during go-live.* Assisted in resolving training and support issues during go-live, and communicated and escalated various issues to ensure a swift resolution.* Supported Operational Implementation team by documenting workflows, and suggesting back practices in areas where gaps were discovered * Provides direct EPIC training to current and new personnel, trainees, and Anesthesia Providers for implementation and to meet on-going training needs * Facilitate training classes for highly skilled medical professionals in a healthcare population of over 4,000 * Communicate effectively with end users in a classroom, webinar, e-Learnings and elbow support (side by side assistance) at Go-Live * Collaborate with principal trainer or team lead regarding the development of curriculum, training plans, teaching materials and tip sheets * Establish and maintain healthy relationships with application teams to understand how Epic is designed to meet the end users needs * Administrate proficiency assessments and class evaluations at the end of each training session.* Provide feedback on improvements and updates to the curriculum based on classroom end userYouth Technology Lead Computer and Technology Instructor at U.S. Army Child and Youth Schools and Services03/2006 - 04/2014 (8 years)* Facilitated learning of Windows operating system and PC technology * Facilitated learning of Microsoft Office and use of these MS applications(Excel, Work (Word), PowerPoint, Outlook and others).* Facilitated use of the internet and email for research and job hunting purposes.* Facilitated the learning development of typing skills for all computer class participants.* Facilitated 16-20 hours of instructor led instruction per week.* Adept at creating lesson plans for the classes.* Maintained positive rapport with all students and created a positive learning environment.* Implemented and enforced organizational policies and procedures for lab operations.* Acted as an advisor and provided technical assistance to support students and staff that require IT training assistance.* Performed administrative duties as required such as ordering and inventorying textbooks and instructional supplies keeping student records, produce accurate attendance reports, etc.* Conducted Job Hunting Skills class for participants which include online career exploration, resume writing, and online job applications.* Monitor computer lab as required.EDUCATIONUniversity Of ColoradoGraduated 1992College Prep Course StudyUniversity Of ColoradoGraduated 1993Pre Collegiate Program Participant and GraduateCoronado High SchoolGraduated 1994College prep CurriculumUniversity Of ColoradoGraduated 1999SKILLSIT Support, 21 yearsTechnical Support, 21 yearsSystems Administration, 11 yearsNetwork Administration, 11 yearsLANGUAGESEnglish, BilingualSpanish, AcademicSOCIAL NETWORKSFacebook, https://Facebook/nikieasterlingTwitter, https://twitter.com/SmokyJosVintageLinkedin, https://LINKEDIN LINK AVAILABLE ABOUT MEI served in the militaryI have a drivers licenseI have management experience : 3 yearsI have a security clearance |
