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Click here or scroll down to respond to this candidateRoles:Senior Program ManagerSenior Project ManagerExperience:PMO GovernanceData Center Migration Relocation & ConsolidationChange / Transition ManagementMergers & AcquisitionsService and Delivery ManagementMethods/Tools:ITIL / ITSM / AGILE / SCRUM WaterfallCloud Technologies:AWS / Azure / GoogleService NOW, Salesforce, Smartsheet, ASANA, Jira, MSSuite, Power Apps, TableauEducation & Certifications:Iona College, New Rochelle NYBS, Computer and Information Science & MathematicsAWS Certified Solutions Architect Associate 2024AWS Certified Cloud Practitioner 2023Microsoft Azure AZ900 CertifiedGoogle Certified Associate Cloud Engineer 2020VMware VSP & VTSP Cloud Foundations CertificationVMware Cloud on AWS CertifiedLanguages:English, Spanish, ItalianIndustry Experience:GovernmentHealthcareHospitality / TravelFinancialLegal ServicesHighly experienced in PMO operations, with a robust track record of delivering and managing complex IT programs and projects exceeding $200M in value. Consistently meets deadlines and budget constraints, surpassing stakeholder expectations. A result driven leader with expertise in overseeing technology initiatives, change management, and projects globally, focusing on optimizing multimillion dollar budgets.Core Competencies:Portfolio & Program Management: Deep understanding of methodologies, particularly in emerging technologies and commercial applications. Skilled in leveraging cloud integrations and migrations (public and private) to align with business objectives.Financial Acumen: Proficient in achieving growth targets, assuming full P&L responsibility with a commitment to forecast predictability and accountability.Enterprise Infrastructure: Extensive experience managing enterprise infrastructure and systems development portfolios, including data center operations, service desk management, disaster recovery planning, and security vulnerability mitigation for mission critical applications and cloud migrations.Mergers & Acquisitions: Skilled in coordinating M&A activities, navigating cultural impacts, and facilitating smooth transitions.Leadership & Interpersonal Skills:Team Building & Mentoring: Known for outstanding interpersonal skills, adept at building and mentoring teams across all organizational levels.Strategic Alignment: Proficient in aligning business objectives with strategic initiatives, fostering innovation to address challenges and drive change.PMO Governance: Experienced in establishing and implementing PMO governance and standards, providing leadership and guidance to project managers and analysts, ensuring objectives, quality, timelines, and costs are managed within PMI standards.Professional Highlights:Successfully delivered and managed IT programs and projects valued at over $200M.Demonstrated ability to achieve growth targets with full P&L responsibility.Managed enterprise infrastructure, including data center operations and cloud migrations.Coordinated mergers and acquisitions, ensuring smooth transitions and cultural integration.Established and implemented PMO governance and standards across organizations.Skills Summary: Specialization in Public/Private Cloud Integration and Migration Expertise in Global Cloud Adoption Program Governance Proficient in Organizational Change Management (OCM) Oversight of Cloud Architectures Designs and implementations Specialist in Data Center Transition and Application Migration Experienced in M&A Divestitures and PostAcquisition Consolidations Consultant in IT Industry Compliance, PMO and Data Governance Implementation specialist of Cloud Center of Excellence Management of Business Process and Technology Impact Alignment Proficient in Diversified Resource Recruitment and RetentionCareer Summary:Amazon Web Service (AWS)Altegra / Change Health CarePediatrix / Mednax HealthCare ServicesOptum / United Health CareCloudLogic ITBank of AmericaCarnival Cruise LinesiCara Inc.FIS GlobalCap Gemini AmericaEnvision Health CareChronological Summary of ExperienceAmazon Web Services (AWS)Senior Technical Program Manager III September 2021 April 2024Worldwide Public Sector:As a Senior Program Manager and a Certified Solutions Architect Associate, I have demonstrated expertise in supporting various sectors within the Worldwide Public Sector, particularly focusing on Federal Nonprofits. My role encompassed Cross vertical support for nonprofit Organizations, Nonprofit healthcare, and Federal Civilian verticals, where I managed compliance with government and nonprofit business sector regulations. Additionally, I led specific vertical initiatives and sales mechanisms tailored to public sector customers.Initiated Voice of the Customer program within public sector verticals enhancing the relationship between our valued customers and the AWS service teams. With a proven track record in various industries, I specialize in capturing the authentic voice of customers and translating their needs and concerns into actionable insights.I bring proven experience in managing technology projects across multiple methodologies, including both waterfall and agile frameworks. My strong knowledge of project management standards, methodologies, and best practices, coupled with excellent analytical, problem solving, and communication skills, allows me to deliver high quality results consistently. I am known for my attention to detail and accuracy, as well as my ability to work both independently and collaboratively with various levels of stakeholders.Implemented new mechanism within verticals for a structured Organizational Change Management (OCM) process. Assessed impact, developed strategy, and led a communication plan to ensure transparency. Conducted training sessions and a phased rollout. Monitored progress, managed resistance, and provided continuous support, resulting in improved project completion times, enhanced collaboration, and increased efficiency.Extensive experience in project financial management and reporting. Demonstrated strong expertise in budgeting, forecasting, tracking actuals, managing accruals, and handling capitalization. Adept at utilizing advanced financial tools and technologies to ensure accurate financial tracking and reporting, facilitating data driven decision-making. Committed to continuous improvement and professional development to uphold financial integrity and achieve project objectives.Moreover, I served as the lead for the Generative Artificial Intelligence and Machine Learning Taskforce, directing Federal Nonprofit Generative AI initiatives and holding an ambassador level certification in Machine Learning and Artificial Intelligence. I managed a team of learning engineers and researchers to develop generative AI and machine learning services using AWS Bedrock, SageMaker, and related large language modules. This involved developing and executing plans for federal, state, and local government customers requiring machine learning related services. Within the Generative AI and Machine learning sector I developed and managed the mechanism providing go to market materials, high spot pages and best practices for GenAi sales and enablement. Lead a team to create and manage and implemented the operational mechanism for tracking and managing the responses to RFx inquires systematically with vendors and or service teams.Utilized AI in healthcare to potentially transform various industry aspects, encompassing diagnosis, treatment, patient care, and administrative functions. Recognized the potential of AI to optimize healthcare by improving efficiency, accuracy, and accessibility, ultimately leading to enhanced patient outcomes and superior quality of care. Addressed pertinent challenges such as data privacy, regulatory compliance, and algorithmic bias to ensure responsible and ethical AI implementation in healthcare. Additionally, I have collaborated closely with Cross functional teams to gather requirements, design solutions, and implement Salesforce enhancements that align with business objectives. Through effective communication and stakeholder engagement, I have fostered a culture of collaboration and innovation, drove continuous improvement and delivering tangible results.Data Center Engineering:In the sector of Data Center Engineering, I led product initiatives such as the Global Filtration Standardization Program, focusing on sustainable air filtration solutions for regional based data centers. Additionally, I managed the implementation of reliability centered maintenance tools and standardized filter deployments across multiple regions.I have a proven track record in designing, managing, and optimizing data center infrastructures to meet the highest standards of performance, efficiency, and reliability. My expertise spans across greenfield, brownfield, and retrofit projects, encompassing all phases from site selection and due diligence to design, construction, and final turnover to operations.Led the design and technical direction for multiple data center projects, ensuring robust and scalable infrastructure solutions. Developed comprehensive engineering designs, integrating building, power, cooling, telecom, and controls systems aligned with capacity roadmaps.Successfully managed the end-to-end delivery of data center projects, including site due diligence, permitting, and construction administration. Completed remediation activities of a 200,000squarefoot greenfield data center ahead of schedule and 5% under budget, demonstrating exceptional project management and cost control.Achievements / Impact:Mentored three employees in AWS technologies, showcasing leadership and expertise.Attained Ambassador level status in Machine Learning Artificial Intelligence technical community, recognized for expertise and contributions.Successfully managed sales efforts leading to annual revenue exceeding $135M.Pediatrix/Mednax HealthCare Services May 2019 October 2021Senior Program ManagerAs a seasoned Senior Program Manager, I have a proven track record of leading transformative initiatives in cloud infrastructure and application migration. Notable achievements include establishing a Cloud Center of Excellence business product and managing a project management team to coordinate the seamless transition of production and nonproduction datacenters into hybrid cloud environments.I have successfully overseen application migration teams, ensured efficient pre and postmigration optimization while developing guiding principles and data protection protocols for cloud migrations. Implementing guardrails and utilizing third party products like site recovery manager, I have prioritized data security and encryption in transit. In addition, I have played a pivotal role in defining application release plans to bolster security vulnerability management and have facilitated vendor management services with key cloud providers such as Google, Azure, and AWS. Through strategic hiring and management of a diverse cloud team, including architects, migration coordinators, security operations personnel, and operations managers, I have ensured the successful execution of cloud initiatives.Led end-to-end migration projects encompassing envisioning, analysis, blueprinting, develop, execution, and optimization phases, ensuring seamless transitions and operational efficiency. Coordinated the migration of development, testing, nonproduction, and production environments across data centers, minimizing disruption and ensuring business continuity. Managed the migration of over 100 business core applications, conducting interdependency application rationalization to streamline portfolios and improve efficiency.Conducted physical migrations of 150+ servers from on premises data centers to hosted data centers, ensuring data integrity and security throughout the process. Oversaw the migration of database environments to both public and private cloud environments, optimizing performance and scalability while minimizing costs. Managed postproduction optimization efforts to enhance system performance, scalability, and cost effectiveness, maximizing ROI for migration projects.In my role, I have collaborated closely with stakeholders to identify business requirements, translate them into actionable plans, and execute projects with precision. By harnessing ServiceNow's capabilities, I have facilitated seamless communication, streamlined processes, and delivered tangible value to stakeholders.Furthermore, I have coordinated yearly budgets for cloud operations, optimizing costs while maintaining operational excellence. My impactful contributions have led to the conversion of physical and virtual datacenters and applications into hybrid cloud environments, all while adhering to HIPAA regulations and stringent security protocols. This has resulted in a significant annual capital cost reduction of $13.5M, showcasing my ability to drive impactful change and deliver tangible results in complex program environments.CloudLogic IT Principal Program ManagerCalifornia State AAA & Steris Healthcare, December 2019 August 2021As a senior leader overseeing technology initiatives, I spearheaded a series of concurrent projects aimed at executing a Hybrid Data Center Migration. This multifaceted endeavor encompassed the migration of virtual servers, networking infrastructure, firewall systems, and active directory services, necessitating meticulous planning and coordination.To ensure seamless execution and minimal disruption to operations, I orchestrated change control services and facilitated the resolution of help desk issues utilizing ServiceNow, a comprehensive IT service management platform. This approach enabled us to swiftly address any challenges that arose during the migration process, maintaining operational continuity and user satisfaction.Leading a diverse team of architecture engineers, networking specialists, infrastructure experts, and application DevOps engineers, I guided the design of the proposed target environment. Drawing upon the collective expertise of my team, we developed a robust and scalable infrastructure blueprint tailored to meet the evolving needs of the organization.In addition to my technical acumen, I possess strong leadership skills, empowering teams to embrace Agile principles and maximize their potential. By fostering a culture of continuous improvement and innovation, I have facilitated the successful delivery of complex initiatives while maintaining a focus on customer value and satisfaction.Throughout the project lifecycle, I maintained a vigilant eye on budget planning and expenditure control, overseeing a total budget of $4.2 million across both organizations. By implementing strategic costsaving measures and closely monitoring expenses, I ensured optimal resource utilization and fiscal responsibility.In addition to managing internal resources, I collaborated closely with external consultants specializing in application migration, directing their efforts in asset and application data collection and context building. Leveraging advanced migration tools such as Migration Factory, CloudEndure, and Site Recovery Manager, we streamlined the migration process, enhancing efficiency and minimizing downtime.Furthermore, I actively engaged with executive leadership to align project objectives with broader organizational goals. Through ongoing collaboration on resource allocation, timeline management, and cost optimization strategies, we fostered a cohesive and aligned approach to project execution.By diligently overseeing migration events and postmigration analysis, I successfully optimized cloud expenditures, realizing significant cost reductions for the organization. This proactive approach to cost management and operational efficiency contributed to the overall success of the Hybrid Data Center Migration initiative, positioning the organization for future growth and innovation under my leadership.Impact: Spearheaded a capital cost reduction of $11.2M by transitioning nonproduction environments to the cloud, saving additional datacenter contract penalty costs of $4M.Carnival Cruise Lines / Princess Cruises May 2017 December 2019Senior Project ManagerAs a seasoned Program Manager within the XIC Innovation Center, I spearheaded a multifaceted portfolio focused on enhancing customer experience and driving innovation in infrastructure delivery projects both on ships in service and new builds.Leading a dedicated team of 8 project managers, I orchestrated a diverse array of initiatives across OCEAN's expansive network. From deploying cutting edge networking infrastructure to implementing enhanced satellite installations for internet access and MedallionNet services, my team navigated complex projects with precision. We also managed compute and storage planning, seamlessly integrated legacy applications, facilitated video production and delivery services, and orchestrated the implementation of new gaming and casino systems.At the helm of managing the infrastructure budget for the initial fleet of 19 ships, totaling $12M per vessel, I exercised meticulous oversight to ensure optimal resource allocation and cost efficiency.Recognizing the pivotal role of collaboration, I established and led a core team of six stakeholders. Together, we defined proof of concept scopes, implementation constraints, and evaluation criteria, paving the way for successful project execution. Notably, I oversaw the evaluation of pioneering solutions, including OneTouch cloud deployment, with key industry players such as Google/Cisco, Dell, IBM, Avanade, and AWS.Driving the program's technological evolution, I orchestrated the seamless integration of AWS and GCP cloud environments for compute infrastructure deployments and CI/CD fulfillment. Additionally, I spearheaded the transition from Docker to Kubernetes (EKS) for application container management, leveraging Terraform and CloudFormation for IaaS migration.Ensuring the resilience and performance of cloud environments, I meticulously configured all systems for continued testing and monitoring, safeguarding operational excellence. In the critical post deployment phase, I coordinated "hypercare" teams to deliver comprehensive support services to onboard and offshore ship crew across global locations, including India, Italy, Miami, and the Philippines.Managing a diverse array of vendor services team leaders, including Cap Gemini, KPMG, HSC, Dell, and Cisco, I upheld stringent SLA agreements while aligning business expectations to drive exceptional outcomes. Throughout my tenure, I've demonstrated an unwavering commitment to excellence, driving forward thinking strategies and fostering a culture of innovation to deliver unparalleled customer experiences within the maritime industry.Previous Related ExperienceThroughout my career, I have amassed extensive experience across various industries, successfully managing complex IT programs and projects, implementing PMO operations, and driving strategic initiatives. My journey has been marked by a consistent ability to deliver high value projects, optimize budgets, and exceed stakeholder expectations.Healthcare:In the healthcare industry, I have led significant IT transformations, including the integration and migration of electronic health records (EHR) systems to cloud based platforms. I managed largescale projects aimed at improving patient data accessibility and security, ensuring compliance with HIPAA regulations. My work in this sector has involved collaborating with clinical and administrative teams to streamline workflows and enhance the overall patient experience.Finance:My experience in the finance industry includes overseeing IT programs that support critical financial services and operations. I have managed projects involving the implementation of advanced analytics and AI driven solutions to enhance fraud detection and risk management. My role often required ensuring regulatory compliance with standards such as SOX and PCIDSS, while optimizing system performance and security.Technology:In the technology sector, I have been instrumental in driving cloud integration and migration projects, aligning IT infrastructure with business objectives. I have managed initiatives to modernize legacy systems, implement DevOps practices, and enhance cybersecurity measures. My focus on leveraging emerging technologies has enabled organizations to achieve greater agility and scalability.Manufacturing:Within the manufacturing industry, I have led programs aimed at digital transformation, including the implementation of IoT and Industry 4.0 solutions. My projects have focused on optimizing supply chain operations, improving production efficiency, and reducing downtime through predictive maintenance technologies. I have collaborated with cross functional teams to ensure seamless integration of new systems and processes.Retail:In the retail industry, I have managed IT projects that enhance customer experience and operational efficiency. This includes implementing omnichannel retail strategies, integrating ecommerce platforms, and leveraging data analytics to drive personalized marketing campaigns. My work has contributed to increased sales and improved customer loyalty.Mergers & Acquisitions:Across multiple industries, I have played a key role in coordinating mergers and acquisitions, focusing on IT integration and cultural alignment. I have successfully managed the consolidation of IT systems, data migration, and the harmonization of business processes. My ability to navigate the complexities of M&A activities has ensured smooth transitions and minimized disruption to operations.Leadership & Governance:Throughout my career, I have been recognized for my ability to build and mentor high performing teams, fostering a culture of innovation and continuous improvement. I have established and implemented PMO governance frameworks that standardize processes, enhance project delivery, and ensure alignment with strategic objectives. My leadership style is characterized by a collaborative approach, empowering team members to take ownership of their work and drive meaningful change.ConsultancyiCara Inc. (2006-2011) Founder / CEO National Legal Case Management Software Development, Distribution & SupportCap Gemini America (2003-2006) Infrastructure Project Manager, Customer success managerFinancial ServicesFIS Global (2017-2018) Senior Program Manager, Infrastructure change managementBank of America (2012-2014) Project Manager Variable rate Card transactions ManagementHealthCareEnvision Healthcare (2015-2016) Senior Program manager Data Center Construction and Engineering Operations and MigrationsChange Healthcare (2016) Senior Project Manager Data Center Transition and Migration ServicesOPTUM United Healthcare (2014-2015) Program Manager Call center Infrastructure relocationLouis LiggettPHONE NUMBER AVAILABLE EMAIL AVAILABLE |
