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PHONE NUMBER AVAILABLE EMAIL AVAILABLEAbout me:A motivated and customer-oriented professional with a focus on quality who has demonstrated expertise in customer satisfaction, sales administration, and records management. Aiming to leverage my skills to successfully fill the role at your company. Experience:Live Reps Call Center  Inbound/Outbound Representative October 2023  May 2024Successfully executing outbound and inbound calling for different campaigns.Utilizing effective communication and persuasion techniques to engage with the potential clients and promote products and services.Demonstrate strong product knowledge to address customer inquiries and provide accurate information.Maintaining detailed record of calls and worksheets for tracking and analysis. STONEBRIDGE ROOFING, TX Customer Support Representative November 2019  April 2023Conferring with customers by telephone to provide information about products or services, taking orders, or obtaining details of complaints.Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Checking to ensure that appropriate changes were made to resolve customers problems.Referring unresolved customer grievances to the designated department for further investigation.Collaborating with the sales teams to identify potential upselling opportunities, leading to an increase in customer revenue.STONEBRIDGE ROOFING, TX  Inbound / Outbound Sales Representative January 2018 - October 2019Contacting businesses or private individuals in order to solicit sales of goods or services.Delivering prepared sales talks, reading from scripts that describe products and services.To persuade potential customers to purchase a product or service.Explaining products or services, and answering questions from customers.Answering calls from potential customers who have been solicited through advertisements.Scheduling appointments for sales representatives to meet with prospective customersSkills:Decision MakingCommunication SkillsTime ManagementCustomer ServiceAbility to Work Under PressureAbility to MultitaskAbility to Learn Quickly