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Click here or scroll down to respond to this candidateANGIE ULEUNGEMAIL AVAILABLEPHONE NUMBER AVAILABLENew York, NY Street Address
Dedicated administrative professional with experience in customer service thrives working Independently with the desire to serve others. Highly detail oriented and disciplined, punctual and reliable, with a strong work ethic and background. A quick learner and adaptive, using combined experience and knowledge to ease into new roles. Also possess extensive experience playing various roles within the professional world resulting to have a lot of transferable skills to offer. PROFESSIONAL SUMMARYHealthfirst, Inc - Contact Center Service AgentRemote 08/2023 - 03/2024BBISNYC, Inc - Virtual E-Commerce Executive Assistant Remote 02/2019 - 02/2024Royal Care, Inc - Executive Personal Assistant/ Personal Assistant New York, NY 01/2019 - 05/2023Optum Health Services - Associate Clinical Admin Coordinator WORK HISTORYImproved customer experience by 10% by providing informative customer services to members during callDecreased number of grievances, complaints, and appeal cases by resolving member's concernsBoosted customer satisfaction through researching claims, authorizations requests on first-call basisUpdated member's information and processed payment as needed. Wrapped up Documentation during callsBoosted operation by 47% by strategically managing executive calendars, scheduled meetings, and appointments, and coordinated travel arrangements for executive teamStreamlined executive communication by managing emails, phone calls, and scheduling appointments.Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties. Maintained and content writing for company's website and marketplaceUpdated spreadsheets and created presentations to support executives and boost team productivity.Responsible for scheduling meetings, travel arrangements,, notation and track active items, managed documentation, and practiced discretionMaintained and organized 5 shared drives, personal & professional documents, and spreadsheets in Google WorkspaceProvided research assistance on various projects, leading to informed decisions based on accurate information.Improved time management of the executive through effective prioritization and organization of tasks.SalesforceCertified Administrative SupportCertified Customer ServicesPrioritization & DelegationStrong Problem SolverGoogle WorkspaceCommunicationsDecision MakingMicrosoft Office SuitesPublic RelationsOnline ResearchHIPAA & PrivacyData AnalysisManagementProofreadingE-CommerceSchedulingHealthcareSKILLSAlisonOnline 04/2024Certificate: Administrative SupportBorough of Manhattan CommunityCollege of The City University ofNew YorkNew York, NY 05/2019Associate of Arts: BusinessAdministrationHonoree of Phi Theta, GPA: 3.64EDUCATION Honor Roll 3.64 GPARemote 03/2022 - 02/2023TEKsystems- NYCVAX/ EEC Mass Grant - Help Desk Team Leader/ CSR/Eligibility SpecialistRemote 10/2020 - 07/2022Medical Answering Services, MAS - Medical Scheduler/Customer Support AgentLIC, NY 01/2017 - 04/2019Lower East Side Harm Reduction Center - Patient Navigator/ Health & Recovery CoachNew York, NY 04/2010 - 01/2017The Fortune Society - Recruiter Assistant/Resume Writer Queens, NY 06/2005 - 11/2010Optimized customer retention by 45% by building strong relationships with patients and familiesEnhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed. Coordinated schedules with patients and clinical staff Assisted members in adhering to prescribed care models via phone communications while practicing HIPAA and privacy guidelinesEnhanced productivity levels 35% by anticipating needs and delivering outstanding supportReviewed, and researched before approving or returning grant applicationsFollowed through on all critical inter-departmental escalations to increase customer retention ratesEnsured specialist followed guidelines when reviewing applicant data to determine eligibility for economic assistanceCoordinated/ intake/scheduled Medical Trips for appointments, Standing Orders, hospital discharge, and admissions for Medicaid clientsActively listened to customers, handled concerns quickly, and escalated issues to supervisorHandled complaints with urgency when driver was no-show by coordinating last minute medical rides Adhered to HIPAA requirements to safeguard patient confidentiality Navigated patients into appropriate medical care (Mental Health/ HEP C/ Neurology & more) and also linked patients to Detox, Rehab, and facilitate health workshopInterviewed individuals to collect and record relevant information about their needs to be addressedDictated progress notes and diagnoses and recorded all information in client's recordsOrganized patient schedules and coordinated transportation and paymentsPlaced advertisements, evaluated applicant credentials, and initiated interviews and pre-screening processConducted reference checks, background screening, and other pre-employment verificationAssisted with onboarding and orientation of new hires to expedite acclimatization processLower Manhattan Development Corp - LMDC 9/11 Grant Program Analyst/Liaison Cord.New York, NY 09/2002 - 08/2004Lower Manhattan Development Corp. - Grant Program Eligibility SpecialistNew York, NY 06/2002 - 09/2002Lower Manhattan Development Corp - LMDC 9/11 Grant Program Eligibility SpecialistNew York, NY 06/2002 - 09/2002Empire States Development Corp- WTC BRG - Executive Assistant New York, NY 12/2001 - 06/2002New York Methodist Hospital Of Brooklyn - Medical Administrative AssistantBrooklyn, NY 11/2000 - 09/2001Utilized exceptional writing, editing, proofreading skills to produce error-free resumes and increased production by 75%Developed and implemented strategies to streamline communication between internal and external stakeholdersRecommended process improvements to continually identify, analyze and fixed constraints and challenges.Identified and resolved 32% of problems through root cause analysis and research.Maintained open lines of communication with general public to gather processing delay data and errorsReduced 15% processing time by creating efficient workflows for managing high-volume applications during peak periods.Served as reliable resource for clients, answering questions and resolving concerns regarding their eligibility status promptly.Handled sensitive client information with discretion and confidentiality, adhering to strict privacy regulations at all times.Conducted thorough program application reviews, ensuring accurate determination of eligibility status for clients.Processed and certified documents for accuracy and compliance with government regulations Researched database for duplicates and fraudulent applications Handled confidential and sensitive information with discretion and tactAssisted clients with accurate eligibility forms, applications, and document completionResearched/ gathered new and updated grant information for distributionUpdated spreadsheets and created presentations to support executives and boost team productivityOversaw office and staffing coverage to facilitate day-to-day operations of Grant Program Rector Street locationEnhanced productivity by organizing travel arrangements and coordinating accommodations for executives.Managed over 40 incoming patients per day and provided required paperwork to facilitate services Completed administrative patient intakes with case histories, Morgan Stanley Dean Witter - Administrative Assistant Summit, NJ 05/1996 - 12/1999insurance information, and mandated formsReduced waiting room congestion by effectively managing patient flow and utilizing scheduling strategies to minimize appointment overlaps.Verified insurance coverage to prepare for upcoming patient appointmentsContinually improved daily operations, communications with clients, recordkeeping, and data entry for increased efficiency by 66%Created correspondence and other documents for head of departmentCoordinated and scheduled meetings and conference calls to optimize scheduling of senior staffInteracted with vendors, appraiser's, and professional services personnel to receive orders, direct activities, and communicate instructions..FluentCANTONESE |
