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Title Customer Service Client Relationship
Target Location US-GA-Lawrenceville
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Sales Management ProfessionalEMAIL AVAILABLE  PHONE NUMBER AVAILABLELinkedIn URL  Atlanta, GAResults-driven and highly accomplished professional with proven expertise leading and empowering cross-functional teams to surpass sales targets and achieve top performance levels. Excellence in fostering business growth through strategic sales, key accounts, and client relationship management. Instrumental in optimizing team / channel performance, elevating market reach, and achieving revenue growth. Out-of-box thinker and creative problem-solver with competencies in maximizing customer satisfaction by providing exceptional customer service and addressing client challenges with value-driven solutions. Skilled in training and expanding sales teams with keen focus on ensuring integration of sales strategies with business goals. Adept at communicating value of products to stakeholders / closing new business opportunities. Compelling communicator; proficient in analyzing market trends / leveraging data-driven insights to optimize sales processes. Areas of Expertise High-volume Sales Growth Team Building & Leadership Market Trends Analysis Corporate Business Development Client Relationship Management Revenue Growth & Optimization Sales Pipeline Management Customer Service & Success Client Acquisition & RetentionProfessional ExperienceADT Home Security Systems, Atlanta, GA 2007  2023 Director of SalesOversee day-to-day sales and installation production for multiple offices across five states. Implement an open-door policy and foster communication with staff for prompt issue resolution, including closing deals with challenging customers, managing inventory logistics, advising on customized product options, and rectifying contract errors. Maintain regular communication with ADT corporate office to ensure compliance with evolving regulations. Bridged performance gaps and achieved team goals by implementing effective strategies. Enhanced customer satisfaction by proactively addressing concerns through quality control measures. Applied in-depth knowledge of corporate funding requirements to successfully clear unfunded accounts and secure payments. Optimized logistics coordination for installation teams to ensure availability of necessary equipment. Additional ExperienceAssistant Sales Manager, ADT Home Security Systems Mitigated legal risks by ensuring compliance with dynamic Federal and State telemarketing laws. Contributed to the success of telemarketing staff and outside sales reps by closing significant deals. Showcased leadership in compliance and strategy by spearheading the design of effective phone sales campaigns. Optimized team performance by successfully managing and motivating telemarketers and outside sales reps. Telemarketer, ADT Home Security Systems Boosted potential referrals by ensuring personalized service and satisfaction. Enhanced customer satisfaction by customizing systems to meet individual needs. Increased product sales by effectively cold calling homeowners and business owners. Highlighted features and addressed concerns during on-site sales presentations; contributed to successful closures. EducationBachelor of Science in Business Administration, Clarion University, Clarion, PA

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