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Current EmploymentService Consultant: Bell Audi, Edison NJ: Street Address -PresentResponsible for managing team of technicians, receptionists, greeters, and valet drivers on a day to day basis: steering high worker productivity, scheduling and organizing appointments, allocating automotive parts and human capital to fulfill work orders, overseeing entire customer experience.Achieved high customer satisfaction through heavy multitasking, and problem solving in a team based setting.Focused on large volume sales quota, contributing to highest grossing Audi service centers in the country: Team of 6 consultants responsible for approximately $1.1 million in sales per month, and personally $210,000 a month.Implemented new software: interconnecting service consultants, automotive technicians, appointment coordinators, and parts department to better manage work flow and update information in real time.Managed fleet relations with large corporate customers (i.e. Johnson and Johnson, Wheels Inc.) to deliver high-valued and punctual service to high-powered executives.Enhanced organization by accomplishing new and different customer requests; exploring business opportunities to better serve customers, expedite requests efficiently, and improve overall customer experience.Recognized as a top Service Consultant by Audi of America Audi Winners Circle", as measured by J.D. Power CSI (customer satisfaction index) and SSI (service satisfaction index).Previous PositionAudi Brand Specialist: Bell Audi, Edison NJ: 2011-2013Responsible for helping increase company sales and profitability: Personally, accounting for roughly $5.2 million in sales revenue and $250,000 gross profits per year, and contributing the top Audi sales team in the northeast region and third in the nation.Interacting extensively with online sales, quantifying and qualifying potential sales opportunities, and supporting various marketing activitiesManaging B2B relationships and leads generated from outside prospectingResearching and acquiring target prospect lists, responding to inbound sales leads, and helping to develop direct and indirect marketing campaignsEducationKean University, College of Education (Graduation: 2010)Major: History Certification: Secondary Education GPA: 3.65Lambda Alpha Sigma Honor Society for Academic ExcellenceKappa Delta Pi International Honor Society in EducationPhi Alpha Theta Honor Society in the Field of HistoryKean University Deans list 2008, 2009, 2010Westfield High School (Graduation: June 2005)Inducted into the National Honor Society in 2004Varsity Letters in Cross-Country, Wrestling, and Lacrosse