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Click here or scroll down to respond to this candidateKimberlie TaPHONE NUMBER AVAILABLEEMAIL AVAILABLENashville TNOBJECTIVES AND SUMMARY OF QUALIFICATIONS- Will come highly recommended by current and previous employers- Over 25 years of comprehensive Administration, Processing and Customer Services, particular strengths involve initial Administration, Account Executive Assistant, Customer Service, Client Relations, Office Coordination and Interpersonal Communications.- Exceptional Administrative and Customer Service Skills; proficient in records management, time keeping, policies, procedures and Legality. Bilingual: English and Vietnamese, 10 key by touch, type 90+ wpm. Microsoft Word, Excel, telephone relations and extremely organized. Additional software: Encompass, Medisoft, Loan Energizer, Datatrac, Empower, Uniform, Loam Mate, Timberline, Big forms and Point.- Outstanding communications; Easily relates complex ideas to individuals to all levels; skilled in resolving person-to- person and remote conflicts. Accustomed to dealing with clients, borrowers, Loan officers, Insurance agents as well as Escrow and title or brokers under excessive stress.PROFESSIONAL EXPERIENCESFeb 2024 Current MUSIC CITY CENTER Nashville TN (Ambassador II/Concierge)- Provide impeccable Customer service, Guidance of clients, attendees and vendors to location within the center and correct entrances of the $2.1 million dollar convention center.- Prompt and exceptional time management as well as assisting tours of the facility and providing background information- Review daily schedules for prompt responses to guest, attendees and vendors on location of conferences and exhibits- Wiling and helpful to team members as well as all staff for MCC (Music City Center) Kept organized and always prepared and willing to work overtime or coverage of a shift2019 - 2023 FRANKLIN LOAN CENTER Palm Springs CA- Answering calls, filing, time management on processing loans and broker loans with delegated and non-delegated companies- Calculate income as well as debt to income ratios, review credits along with financial documents and keeping strict confidentiality- Multitasking and working with different departments on files for Escrow & Title, Account Executives and Real Estate Agents on all files.- Calculate fees for loan estimates and closing disclosures. Followed up with all information on all files every 2 business days.- Conducted weekly Team meetings to review pipeline log and provided status of files- Topped 5 highest producers in the company as well as Assisted Funders to complete funding and transactions of files when required. Withheld a pipeline of minimum 20-30 files with funding over 20+ files per month.2016 - 2019 BANK OF HOPE Newport Beach CA- Answering high call volume, Processing loans and assisted service to Account Executives and loan officers to submit new files for all type of loans/files as well as kept current reviews on files.- Exceptional time management skills to meet timeline, lock and closing dates while assisting different departments such as funders and Account Executives- Amazing Customer service, follow up every 2 business days. Provided teams with status on weekly meetings.- Strict confidentiality and Reviewed credit, income, calculated all debt-to-income ratio. Kept impeccable organizational skills for documents and filing system. Updated Policies and procedures on files to keep productivity of loan process flow. Pipeline of minimum 40-80 files and funding over 25+ files per monthEDUCATION2007 2008 Concorde Garden Grove, CA (Graduated with Medical Billing Certificate)1994 1996 IDI (Interior Design Institute) Newport Beach, CA (Graduated with Interior Design Degree)1990 1993 UNO/Delgado- New Orleans, LA (Graduated with CAD Degree) |
