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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Somerville, New JerseySUMMARYCustomer Service professional with 36 years of experience, adept at resolving product and service issues, maintaining customer records, and analyzing customer needs. Proven success in implementing call center procedures, building computer networks, and providing technical support. Excels in communication, problem- solving, and technology proficiency. Eagerly seeking to leverage these skills, experiences, and accomplishments in a new Customer Service role.WORK EXPERIENCERoad runner Flemington njCustomer service/dispatch Oct 2022 - PresentSenior Lead Customer Service Rep. Responsibilities: * Answer calls and emails * Handle customer inquiries and complaints * Provide information about our products and services * Document and update customer records based on interactions * Ensure all jobs are entered accurately and professionally * Must follow up and ensure all jobs are completed and customers updated timely * Managing truck drivers routes * Providing repair details to customers * Reviewing logs of truck drivers Training of new hires All Pets Vet Hospital Bridgewater, NJComputer Consultant Jan 1999 - PresentDesigned computer network; built wiring for computer access Built network server to store clients information Connected Ultrasound machines, blood work machines, laparoscopy and surgery room, all printers and connectivity of all computers & surgical equipment to the network Upgraded network and softwareNRP Direct New Providence NJRemoteCustomer Service/Sales support Jan 2021 - Oct 2022 Attracted potential customers by answering product and service questions, suggesting information about other products and servicesOpened customer accounts by recording account information Maintained customer records by updating account information Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best way to resolve the problem, and expediting the correction of adjustment and following up with the resolutionRecommended potential products or services to management by collecting customer information and analyzing customer needsPayLock, IPTTier 2 Escalation Specialist Jan 2014 - Aug 2020Handled inbound calls as call center agents, resolved customer issues completely and completed any follow- up actionsProvided feedback/recommendations on call center procedure to improve existing processes Led, motivated & gave instructions to a workgroupShoprite Somerville, NJCustomer Service Jan 2009 - Apr 2020Handled all aspects of customer requests, returns, and any problems associated with customer issues Mid Jersey Endodontic Group Somerville, NJReceptionist/Admin Jan 2009 - Jan 2013Greeted patients, answered phones, made appointments, handled billing and payments Imported emailed x-rays into patients filesCalled dentists for updated information on patients Sent referring dentist updated information after transcribing Drs notes Marquis Who's Who New Providence, NJSales Support Coordinator Jan 2007 - Jan 2010Input and tracked Sales/Customer Service requests for publications Acted as liaison between the Sales and Art department Overseen and implemented conversion Access database to ACT! database for the Sales department and trained staffTracked and reported totals & percentages of sold publications to Customer Service Manager on a weekly basisTracked Web subscriptions; communicated issues concerning subscriptions to Sales Reps Ordered and tracked input using Enterprise 8.2 FUSE Software About Our Town Piscataway, NJSales & Advertising Coordinator Jan 2006 - Jan 2007 Input Sales leads for Sales RepsTracked distribution and delivery of publicationMade cold calls to possible advertisersHandled billing and administrative dutiesATT/NCR National Systems Support CenterTechnical Manager II Call Center Support Jan 1987 - Jan 2004 Fielded calls relating to ATT products, networks, and services; troubleshooted & resolved technical issues; provided online technical support for all corporate employees Served as Sr. Site Technical Mgr, Technical Team Member Served as Lead Technician and SME in PDS for incoming Technicians Provided executive support for Directors/Presidents and VPs for Palm Pilots and Blackberry Handhelds, and all software and peripheralsMentored Job core students on work studyProvided onsite technical support for the Desktop Central for the United States Served as Systems Support Analyst for the FAA/OATS Contract Diagnosed and resolved issues related to the OATS solution EDUCATIONXincon Technology Training Institute Jan 2000Cisco Router Certification San Francisco, CA Jan 1993 Somerset County CollegeA.A.S., Computer ScienceJan 1983SKILLS Ghost Patch Remediation Windows XP Palm Pilot Adobe Photoshop Microsoft Office 2000 Blackberry MS Project Windows Vista AIO Remote Tool Graphics Programs Tivoli Remote Tool FuSe 8.2 Enterprise Software McAfee Norton Anti-Virus Microsoft Office 2003 ACT! Database software Windows 7 Microsoft Office 2007 |
