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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Carrollton, GASummarySeeking role as Remote Customer Support Agent with expertise in managing high-volume customer inquiries and reservations. Skilled in delivering empathetic, clear communication, and maintaining detailed customer records. Proven track record in itinerary coordination and providing exceptional customer support in fast-paced environments. Work ExperienceTax HiveTax Preparer Douglasville,GA 11/16 - 10/21 As a Tax Preparer at Tax Hive, I meticulously analyzed and prepared complex federal and state tax returns for a diverse clientele, ensuring compliance with the latest tax laws and regulations. My role involved conducting thorough client interviews to gather pertinent financial information, identifying potential tax credits and liabilities, and applying my extensive knowledge of tax codes to maximize client benefits and minimize obligations. I consistently maintained confidentiality and accuracy in handling sensitive financial data, and provided clear, understandable tax advice to clients. Additionally, I utilized advanced tax software to streamline processes and improve efficiency, while also staying abreast of legislative changes that could impact tax preparation. My commitment to professional development and customer service excellence contributed to a high rate of client satisfaction and retention. Delta DentalCustomer Service Representative Alpharetta,GA 11/19 - 08/22 As a Customer Service Representative at Delta Dental, I effectively managed a high volume of inbound and outbound customer calls, addressing inquiries and resolving concerns related to dental insurance plans and claims. I meticulously maintained customer records by updating account information and documenting all interactions with accuracy and attention to detail. My role involved collaborating with cross-functional teams to facilitate the timely processing of claims and to ensure the delivery of exceptional service. I excelled in explaining complex insurance terms and benefits to customers, enhancing their understanding and satisfaction. Additionally, I contributed to the improvement of customer service protocols by providing feedback from client interactions to the management team. My commitment to providing empathetic and knowledgeable support was instrumental in fostering positive customer relationships and maintaining the company's reputation for excellence in customer service. Evicore HealthcareCustomer Service Rep Remote Carrollton,GA 09/22 At Evicore Healthcare, I held the position of Customer Service Representative, where my primary responsibilities included managing a high volume of inbound and outbound calls with a focus on providing timely, accurate, and empathetic assistance to customers. I adeptly handled inquiries, resolved service issues, and facilitated patient care by coordinating with healthcare providers and insurance companies. My role required maintaining comprehensive knowledge of Evicore's services, policies, and procedures to ensure a seamless customer experience. I consistently met performance metrics, contributed to team efforts by achieving set goals, and maintained detailed records of customer interactions and transactions, documenting discussions and actions taken. My commitment to upholding patient confidentiality and adherence to HIPAA regulations was paramount, as was my dedication to continuous improvement through feedback and professional development opportunities. EducationFrederick Douglass HighHigh School Diploma, Genera Education Atlanta,GA 2003 SkillsEffective Communication, Active Listening, Problem-Solving, Patience, Empathy, Adaptability, Data Entry, Conflict Resolution, Multitasking, Technical Proficiency, Independence, Communication, Collaboration |
