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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLECAREER SUMMARYSales Manager Leasing Manager Property Manager BookkeeperAn organized and highly resourceful professional with substantial experience in sourcing prospective business leads through innovative marketing strategies.A highly motivated, metrics-driven individual with direct experience conducting complex marketing analysis through branding campaigns and SEO.A diversely skilled problem solver who juggles multiple assignments simultaneously and works with confidence and ease in even the most challenging, fast-paced environments.AREAS OF EXPERTISEMarket AnalysisBusiness DevelopmentTeam LeadershipEmployee SupervisionAccount ManagementClient RelationsSocial MediaProblem SolvingSales / MarketingCustomer ServiceOffice AdministrationMicrosoft OfficePROFESSIONAL EXPERIENCETownsend Great Smokies KOA, Townsend, TN July 2022-PresentFounders Award-Winning CampgroundBookkeeperOverseer of finances for Townsends multi-million-dollar KOA, a hidden jewel in the Smokies. Maintaining accurate books on accounts payable, receivable, and daily financial entries and reconciliations. Conducting daily banking activities and entrusted with reports of third-party records.Increased daily revenue by accurately executing new budgets and financial plans for Management.Achieved yearly financial gain by helping exceed all monthly targets for the campground with revenue management.Implemented new technology within the operations of the campground helping reduce payroll.Greenbrier Ridge Apartments, Knoxville, TN August 2020-July 2022Beautiful Class B Multi-Family Complex in the heart of KnoxvilleProperty ManagerMaintaining all aspects of a 260-unit multi-family property. Managing leasing aspects including rental agreements and contracts proceeding to move in and move out processes. Regulating all maintenance requests and enforcing and monitoring the compliance of all agreements and Tennessee State Housing Laws. Building new relationships with third party vendors extending to the Dominion Management Groups entire portfolio.Doubled NOI with corrective management of money, resident retention, cost reduction and property value enhancement. As well as establishing new vendors, decreasing maintenance cost and increasing tenant satisfaction.Proactively worked with Human Resources on implementing new hiring procedures and training courses. Helping overall retention within the Dominion Management Company.The Commons at Knoxville, Knoxville, TN August 2018 August 2020Knoxvilles largest student housing community for off-campus living.Assistant Property ManagerRecruited initially as the Leasing and Marketing Manager for the largest student-focused community within the Knoxville area. Proactively manage leasing, resident accounts, customer service issues, and team member supervision for entire property while sustaining consistent occupancy growth and brand awareness.Increased community occupancy through in-person campus events and online marketing strategies. Maximizing resident retention with clear communication with residents to resolve rental, management and maintenance issues.Recruited and developed multiple leasing professionals who, today, are account executives and leasing managers throughout the Knoxville community.Decreased Delinquencies by monitoring and documenting all income and upholding brand standard.Downtown Knoxville Marriott, Knoxville, TN January 2018 August 2018Largest convention hotel within the greater Knoxville area.Sales ManagerFollowing the Marriott brand loyalty, recruited to assist the sales department in increasing group room inventory and brand awareness. Oversaw existing client accounts with reservation management, event coordination, and financial billing. Worked with a team of five sales professionals to participate in local networking events to promote value proposition for hotel.Proactively managed largest five-day group event within the city of Knoxville which brought the hotel a total gross revenue of $380K known as Destination Imagination.Established a close relationship with Knoxvilles Convention and Visitors Bureau. Participated in multiple city-wide functions sponsored by the city of Knoxville to promote inventory utilization and marketing exposure for hotel.Courtyard by Marriott, Pigeon Forge, TN June 2016 January 2018Award Winning hotel for its best- rated customer experience.Guest Service ManagerParticipated in the grand- opening of the luxury courtyard nestled in the Great Smoky Mountains. Preforming as the Manager on Duty and having the responsibility for the training of new employees in customer service standards, policies, and procedures.Fostered ideas to improve existing programs which enhanced our guests experience and our bottom line in the first year of the hotels Grand Opening. Overall, leading to the award of 2016 Marriott Opening Hotel of the Year.Resolved Issues for customers and employees with expert customer service and management skills. Highlighting the hotels three year continued #1 rank on TripAdvisor for overall stay and guest satisfaction. Also awarded Knoxvilles top workplaces in 2018.EDUCATIONBachelor of Arts, Hospitality Resort and Restaurant Management May 2015University of Memphis, Memphis, TNSpecialization: Tourism and Property Management |
