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Click here or scroll down to respond to this candidate Candidate's Name
KNOXVILLE, TN Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE
SUMMARY
Adept, Receptive, and Capable Learner; in only four (4) months, rapidly learned to operate twelve (12) new software application systems such as
Insite360 and FlintLoc Security Software applications, Veeder Root alarms, Point of Sale (POS), Loyalty software, Gate and Server systems.
Ardent Problem Solver; when my hardware/software-based Smart Home Automation and Security System project experienced a communication failure,
I simplified the complexity through a systematic process of elimination, isolating the issue to a faulty USB extension cable.
Dedicated Results-Driven Achiever; attained Private Pilot License (PPL) at the age of 19 through hard work and dedication, which required skills in
organization, attention to detail, understanding of complex regulations and procedures, and confidence tempered with humility. The key to success was
the ability to learn from experienced aviation instructors, then decompose and arrange large amounts of information to promote understanding and retention.
TECHNICAL SKILLS & COMPETENCIES
Technical Experience Coursework
Insite360, Security Software SecureLink Programming Web Security
Data Analysis User Profile Management Intermediate Programming Digital Devices
VM, Citrix, Netsupport Java Development Environment Object-oriented Programming Infrastructure Security
Ubuntu Unix v21.10 RFID Technology Database Systems & Programming Information Systems Security
Bash Shell, CMD LogMeIn Information Technology & InfoSys InfoSec and Mobile devices
C#, Python v3.10.6 FTP Information Technology & Networking Principles and Theory of Security Mgt.
Visual Studio, Spyder IDE VNC, RDP Operating Systems Critical Thinking & Problem-Solving
Microsoft Office Smartsheet Cloud Computing Applied Physics
EXPERIENCE
Technical Support Specialist April 2023 Present
DeRoyal , Powell, TN
As a Technical Support Specialist, I serve clinicians, clinical leaders, and sales representatives as the initial point of contact for issues related to
Continuum , a secure real-time high value durable medical equipment inventory chain of custody tracking and charge capture system.
Support over 8,000 clinicians affiliated with healthcare institutions such as Advent Health, DME Living Well, Signature Medical Group, and Ballad Health,
utilizing email, phone, and video teleconferencing
Remotely assist customers through software troubleshooting processes such as user profile (account setup, password resets, access control) and related
interface equipment (desktops, touchscreen monitors, and iPad tablets) using remote access tools such as LogMeIn and SecureLink
Manage the processing and shipping of Continuum AIR Radio Frequency Identification Devices (RFID) HL7 high volume barcode scanner requests
using Java Development Environment (JDE) and Smartsheet platform
Troubleshoot a diverse range of hardware issues, including access controlled Continuum Vault maglocks, push-to-exits, and RFID printers
Ensure 100% user satisfaction by employing self-directed and collaborative research with in-depth troubleshooting to identify and resolve a variety of
technical issues in a timely manner by engaging with internal and external on-site IT professionals as necessary
Adept at monitoring device and interface alerts, promptly following downtime procedures as necessary to uphold system availability and integrity
Maintain organized records of interactions by meticulously documenting and summarizing user requests in service tickets
Contribute to team development and foster effective dynamics across all organizational levels
Pilot Flying J - Contractor August 2022 March 2023
Knoxville, TN
Security Analyst December 2022 March 2023
One (1) from a team of eight (8) promoted to the expanding dispenser and Veeder Root team
o Veeder Root are fuel tank sensors that measure volume, ullage (distance from liquid to the apex of the tank), liquid height, tank water level, and
liquid temperature.
o Sensor inconsistencies alert the store, which triggers an automated alert to the FlintLoc Security Software and Veeder Root t eams.
Surveilled fuel pump instrumentation using Command Prompt (cmd.exe) to monitor liquid alarms such as volume and temperature of tank liqu id in the
gas, diesel, diesel exhaust fluid (DEF), and biodiesel tanks
Monitored and diagnosed pumps in an alarm state; silence alarms, power-cycle pumps, arm/disarm pumps, as well as bypass alarms
Analyzed fuel pump operational and security logs using Remote Link and Entr software to perform root cause analysis
Supported field service technicians by operating Insite360 Security Software to manage fuel pumps and disarm/rearm pump security counter measures,
power cycle pumps, and troubleshooting door panel security transmitters
Initiated corrective actions for fuel, water found in a tank, or broken sensor by generating work orders and a PO number to procure a new part or sensor
Managed incidents, part orders, and technician scheduling using Sales Force.
Candidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLE
IT Technician I August 2022 December 2022
Performed Windows 7 to Windows 10 operating system upgrades to travel centers Point-of-Sale (POS), Loyalty, Gate, and Server systems
o The loyalty system (LPEs) enables guests to use their reward cards for discounts.
o Gates manage the loyalty system, which sets discounts and maintains records of reward points.
o Servers process the receipts, impacting most transactions and not allowing customers to print receipts.
Negotiated server upgrade times and minimizing downtime was essential because customers could not obtain gas receipts, affecting everyone, especially
truckers who must keep track of their company purchases.
Resolve failed transactions on POS machines, ranging up to $20,000, by analyzing server and application log files, cashing ou t transactions, and
transmitting relevant information to collections for processing
Utilized virtual machines (VM) and analyzed Windows server application logs to facilitate client OS upgrades
Leveraged NetSupport through Citrix to support and perform remote device management across multiple machines and devices
Pizza / Saut Cook April 2018 August 2022
Gavino s Italian Restaurant, Knoxville, TN
Began working as a dishwasher at Gavino s Italian Restaurant and learned to operate all kitchen stations in less than one (1) year
Obtained great appreciation for teamwork, the most important characteristic of a successfully operating kitchen
Key team member able to train others on all kitchen stations and functions
EDUCATION
DeVry University Knoxville, Tennessee
Bachelor of Science, Computer Information Systems (Graduating: August 2024)
Concentration: Cybersecurity Programming
GPA: 3.80
Associate of Applied Science, Information Technology & Networking April 22, 2023
Concentration: Information Systems & Programming
GPA: 3.76
Certificate in Programming Essentials October 22, 2022
GPA: 3.70
Pellissippi State Community College Knoxville, Tennessee
Associate of Science May 2022
ACADEMIC PROJECTS
Smart Home Automation and Security System
Constructed an interactive security system using an Internet of things (IoT) kit which included various software-monitored sensors
Developed a Python program using the Arduino Software Integrated Development Environment (IDE), hardware components, and mult iple interfaces
A door sensor, proximity sensor, photocell, automated LED lights, and an audible alarm were used:
o The photocell was used to sense ambient light to represent automated security light
o The proximity sensor monitored the presence of a possible home intruder
o The automated LEDs (red, yellow, green) simulated a home intruder s proximity and perimeter detection
o The LEDs indicates if the alarm is armed and whether the door is opened or closed, and if the intruder is within predefined perimeter ranges
Producing Data Analytics
Collected temperature and humidity data, which simulated real-time readings of a weather application
Produced data analytics that collects weather data using Python in Spyder IDE, SQL, & Python Data Analytics modules to produce graphical models
Producing a Virtual Machine
Produced a virtual machine (VM) that runs on Ubuntu Linux
Used Bash Shell to issue command line scripts to perform user admin and network operations (File and Directory Management, User and Group
Management, Network Configuration, Network Bandwidth Monitoring)
View detailed project presentations in PDF or PowerPoint format here: https://tristanstuff.wixsite.com/my-site/projects
CERTIFICATIONS / TRAINING
Private Pilot License (PPL) March 2019 - Present
Current hours flown 211.0h
Currently pursuing Instrument Rating (IFR)
INTERESTS
Piano June 2005 - Present
Classically trained pianist of 17+ years
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