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Click here or scroll down to respond to this candidateCandidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYAccomplished Candidate with experience working with mortgage documentation and title paperwork. Candidate has strong written and verbal communication skills and customer relations skills. Candidate is well organized and experienced in maintaining confidentiality. Candidate has proven ability to maintain goals and deadlines while adapting to various changes in priorities. Candidate has worked with Fannie Mae & Freddie Mac loans and is experienced with foreclosure sale reporting procedures. Candidate is available immediately.SKILLSMS Word MSP LPS Desktop NewTrak Process Management Midanet Moranet Datagram Customer Service Typing Data Entry Quality Assurance Proofreading Training and Mentoring Mortgage Knowledge Title Experience Fannie Mae Freddie MacPROFESSIONAL EXPERIENCEValor Intelligent Processing August 2022 October 2022Technical Support RepresentativeResponsible for customer support provided to the customer on product(s) malfunction. Troubleshooting the issue to ensure customers services are restored promptly and timely as well as scheduling a technician when neededRose also included the upgrading and downgrading services at the customers request. Also, collect payment from the customer when making a payment on the accountUnited Way of Northeast Florida August 2021 October 2021CSR/Data Processing - ERAPSole responsible for assisting with the application process for people who are looking to apply for emergency funding and reaching out to the applicant for missing/incomplete information to complete the processBreak in employment due to in home child care services June 2011 March 2020Lender Processing Services Jacksonville, FL October 2006 June 2011Sale Reporting Team Lead/Liaison (2008-2011)Responsible for daily reports and the assigning out of all delinquent items to the associates to ensure work is done accurately and timely within the client/investor timelineSuccessfully complete all jobs by time requestedHandle escalations from the clients, network firms and other LPS departmentsResponsible for sending the BOD, MOD and the EOD to the Executive Management in absence of the supervisorMaintaining and uploading client procedures to ensure work is process correctly to prevent any penalties assessed to the client or LPSTrain new hire and existing associates for both morning and the evening shiftLiaison between the daytime associates and the evening associatesAssist supervisor in coaching, verbal warning and/or write-upsCash Application Specialist (2006-2008)Sole responsible for supplying task instructions on loans in foreclosure for Payoff or ReinstatementMonitoring the Awaiting Funds to Post workgroup to ensure funds are posted correctly in a timely manner and that no loans fall delinquent or go to sell due to loan reinstated or paid offResponsible for write-off approval request for funds received short by way of payoff or reinstating the loanTrained other associates due to recent promotionGreenLink Jacksonville, FL February 2006 July 2006Title QC ReviewerConfirmed accuracy, consistency and thoroughness of property reports used to determined ownership of property for refinanced mortgage and title insuranceEnsuring the compliance of the state specific guidelines, company specifics and underwriter requirements are maintainedSelect Portfolio Services Jacksonville, FL March 2001 February 2006RecorderSole responsible for Corporate Advance check requesting on Paid in Full loansHandled Satisfaction of Mortgage that was rejected by the county due to error in property description and/or funds was short to record mortgagesProviding servicing solutions that exceeds expectation and a team player which earned me a Certificate of Quality awardMailed Satisfaction of Mortgage to the customer once received by the county recordedBank of America Jacksonville, FL November 2000 March 2001CashieringPost funds to customers account through MSP processingResponsible for payment coming through Lockbox and other sitesHandled suspense reports, funds reversals as well as Third Party bill back. This portion of Bank of America was sold to Fairbanks Capital Corp n.k.a. Select Portfolio ServicesEDUCATIONJacksonville Job Corp Center Jacksonville, FLClerical CertificateCareerCom School of Business Jacksonville, FLSpecialized Office System Certificate |
