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Click here or scroll down to respond to this candidateCandidate's Name , SSG (R)Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttp://LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARYSupervisor and Military Veteran with a 19 years of proven experience in the United States Army as well as in the GS world. Accomplished measurable results while leading teams of 60 in a dynamic, fast paced environment. Possess a comprehensive background in Supervising, Team Development, Accountability, Communication, Risk Management, Personal Actions and Instructing derived from conducting domestic and global operations in Iraq, Afghanistan and the United States. Managed risk upon multiple lines to protect assets, property, and equipment valued over 10M dollars while meeting the expectations of senior leadership. Possess extensive knowledge in leadership development, team management, group instruction, and operational development. Recipient of multiple awards for outstanding performance and professionalism. As well as extensive knowledge providing services to Active Duty and veterans and their families in a human services environment related to mental health, behavioral health, traumatic brain injury, to include myself and my family. Career supported by extensive leadership training in the United States Army and other positions that require me to act and work on my own in an ever changing and fast-paced environment.PROFESSIONAL EXPERIENCEMedical Support AssistantDHAJoint Base Lewis-McChord, WA2023-PresentProven knowledge of receiving and relaying incoming and outgoing telephone, intercom, and electronic messages. receiving and directing patients and visitors, answering routine inquiries, and making appropriate referral of questions concerning patients conditions. assembling patient records according to prescribed formats inserting additional forms and charts as necessary, and stamping them with correct patient identification filing results of treatment in medical records reviewing patients charts and recording a variety of medical data determining patients eligibility for treatment and paid travel expenses recording physicians orders for patients on a variety of records selecting, completing, and routing requests for patient activities and treatment procedures scheduling appointments for patients with other medical services preparing patient census reports keeping time and attendance records ordering and keeping records of supplies receiving and distributing mail to medical staff and patientsCustomer Service Specialist 2Washington State Department of LicensingAugust 2022 to December 2022Independently review, evaluate, and approve professional licensing applications, requests for exam approval, and renewals to customers who have submitted the appropriate completed forms and fees. Make decisions regarding incomplete applications and renewals about requesting additional information. Answer questions verbally and in writing regarding laws, rules and policies of the Department of Licensing in the programs that they support. As a Customer Service Specialist, I reviewed driver and vehicle records, made corrections based on court corrections, amendments, orders, appeals, and inaccuracies. My ability to communicate effectively both verbally and written has played a key role in my success as I communicated with customers regarding the refund process and timeline. My attention to detail is critical as I implement the proper laws and policies while analyzing complex customer inquiries. Additionally, I was cross train to learn the procedures of all duties within the unit. Additionally, I maintained confidentiality of records, knowledge and implementation of Federal regulation, RCWs, WACs, and departmental policies and procedures. Processing refund requests, resolve DRIVE record issues, reports, court correction requests, extensions, appeals from municipal districts, superior courts and FTA related administrative reviews. Conducted business through phone, email, and fax with other DOL employees, the general public and other governmental agencies. Provided accurate driver and vehicle information to the public, court systems and the law enforcement community.SSVF Case ManagerCatholic Community Services and Catholic Housing Services of Western WashingtonFebruary 2022 to August 2022Military experience and/or training around Military Culture. Assists with training and general guidance to Supportive Services for Veteran Families (SSVF) teams while promoting a cooperative team environment. Support, teach, FHN team mates to ensure ongoing growth in skill level and experience working with issues impacting homeless veteran households with orwithout children and high-quality case notes and case files. Accomplishes this responsibility by completing the following tasks: Collaborates with SSVF Program Manager concerning critical program information, community resources, case management training needs, and other information to assist in managing the programs of Family Housing Network.Assists the SSVF Program Manager with the development of FHN case management standards, guidelines and paperwork to assure high quality care management to FHN SSVF households.Assists SSVF Program Manager with on-going training and on-boarding of new SSVF staff and interns. Actively participates in weekly case management meetings.Assists the SSVF Program Manager in tracking and assigning of clients to SSVF case managers.Serves as mentor to follow staff members, be available for consultation on client casesif SSVF PM is not available-and report pertinent information to the SSVF Program Manager.Serves as coverage in collaboration with SSVF Program Manager for case managers during vacation or sick leave.Maintains Outreach calendar and collaborates with SSVF Program Manager for outreach opportunities. This position maintains a caseload of 12 Supportive Services for Veteran Families households.Document Control SpecialistMagnan Consulting Services Inc.2020 2021Kept track of important project documents like project plans, blueprints, vendor contracts and drawingsCreating reports for construction managersKept documentation safe and backed up.Performing data entry tasks when project documents need updates.Other duties and responsibilities included printing out and distributing project documents to managers, vendors, and team membersConverting paper documents to an electronic formatKeeping files organized by projectDocumenting meetings and uploading documents to the webHuman Resources Section LeadUnited States ArmyFort Irwin, CA2014 2018Led, mentored, trained and was responsible for the welfare, fitness, morale and discipline of nine Soldiers.Responsible for keeping the Human Resources section, responsible for the records keeping of over 200 employees was up to standard.Possesses through knowledge of Master Resilience which facilitated the effective integration of Resilience Training into daily work and work areas.Conducted process and area improvement for partner sections utilizing a comprehensive understanding of "Best Practices" within resource management.Expert technical knowledge of Operations Section; consistently sought out by his peers throughout the Organization to better improve their Sections.Mentored and Trained 3 SMs in order to take over my position after retirement.Received outstanding ratings with additional duties; Key Control NCO, Building NCO.Received 100% on Key Control and HIPPA / PII document storage IG Inspections.Senior Drill SergeantUnites States ArmyFort Benning, GA2011 2014Overall responsible for the accountability, supervision, professional development, and evaluation of two Instructors.Responsible for the training of 560 individuals yearly for 3 years.Accountability, serviceability of individual and organizational equipment valued in excess of $825,000.Resourceful leader with tremendous ability to handle change and time sensitive projects, resulting in timely project completion every time.Showed superb ability to change simultaneously from a figure of authority to a counselor during conflict resolution to solve problems and prevent them from arising in the future.EDUCATIONBachelor of Social Work Saint Martins University Lacey, Washington working towardsCERTIFICATIONSArmy Basic Instruction Course (9 weeks)Privacy Act and HIPAA Senior Management TrainingTactical Army Combative Level 1 and 2 (80 hours)Combat Life Saver Course (80 hours)United States Army Drill Sergeant School Course (9 weeks) (Commandants List)Advanced Leadership and Management Development Course (8 weeks) Basic Leadership Development Course (4 weeks) (Commandants List)First Aid/CPR, Blood Borne Pathogens training.SELECT AWARDSArmy Commendation Medal (6)Army Achievement Medal (5) Iraqi Campaign Medal (5)Afghanistan Campaign MedalGlobal War on Terrorism Expeditionary MedalGlobal War on Terrorism Service MedalExpert Infantryman BadgeCombat Infantryman BadgeTECHNICAL SKILLSSoftware: Microsoft Office (2003, 2007, 2010), SharePointOperating Systems: Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8Programming: HTML; Adobe, DTMS |
