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Title Mental Health Customer Service
Target Location US-FL-Tampa
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLESpring Hill, FL Street Address
SUMMARY Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every client and families a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.SKILLS Client Goal Planning Case Documentation Biopsychosocial Assessments Clinical Interventions Family Therapy Aptitude Skill Building Patient Education Goal Setting Treatment Planning Mental Health Assessment Crisis Intervention Mental Health Evaluations Tracking Client ProgressEXPERIENCEMENTAL HEALTH ADULT CLINICIAN 01/2024-Current - AMP Mental Health Miami, FL 33145 Conducted initial assessments to determine patient's current level of functioning and needs. Managed crisis situations by providing appropriate interventions and referrals. Collaborated with multidisciplinary teams to ensure coordinated care for patients. Facilitated psychoeducational classes related to mental health topics such as coping skills and stress management. Developed relationships with community resources to provide additional support for clients. Created a safe environment that fosters trust, understanding, and respect between therapist and client. Observed ethical standards of practice as outlined by professional organizations. Maintained confidentiality of records relating to clients' treatment. Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.MENTAL HEALTH CHILDREN CLINICIAN I 09/18/2023- Current- Mary Welsh Foundation- Spring Hill FL Conducted initial assessments to determine patient's current level of functioning and needs. Managed crisis situations by providing appropriate interventions and referrals. Collaborated with multidisciplinary teams to ensure coordinated care for patients. Facilitated psychoeducational classes related to mental health topics such as coping skills and stress management. Developed relationships with community resources to provide additional support for clients. Created a safe environment that fosters trust, understanding, and respect between therapist and client. Observed ethical standards of practice as outlined by professional organizations. Maintained confidentiality of records relating to clients' treatment. Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.MENTAL HEALTH THERAPIST INTERN 01/2019 to 09/2023 Phoenix Counseling - Spring Hill, FL Assisted in the development of treatment plans for patients based on their individual needs. Conducted initial assessments to determine patient's current level of functioning and needs. Documented all sessions in accordance with agency policies and procedures. Facilitated psychoeducational classes related to mental health topics such as coping skills and stress management. Managed crisis situations by providing appropriate interventions and referrals. Created a safe environment that fosters trust, understanding, and respect between therapist and client. Monitored patient's physical condition by observing signs and symptoms or changes in behavior. Counseled family members to assist in understanding, dealing with or supporting clients or patients. Referred patients or clients to community resources or specialists.MENTAL HEALTH FAMILY CLINICIAN 07/2020 to 03/2022 Gulfcoast Family Services - NPR, FL Assisted in the development of treatment plans for patients based on their individual needs. Conducted initial assessments to determine patient's current level of functioning and needs. Managed crisis situations by providing appropriate interventions and referrals. Collaborated with multidisciplinary teams to ensure coordinated care for patients. Facilitated psychoeducational classes related to mental health topics such as coping skills and stress management. Developed relationships with community resources to provide additional support for clients. Created a safe environment that fosters trust, understanding, and respect between therapist and client. Observed ethical standards of practice as outlined by professional organizations. Maintained confidentiality of records relating to clients' treatment. Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.MENTAL HEALTH THERAPIST INTERN 03/2016 -10/2018 Northside Behavioral Center - Tampa, FL Assessed patients for risk of suicide attempts or harmful behavior toward others. Modified treatment activities or approaches as needed to comply with changes in clients' status. Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships. Developed and implemented treatment plans based on clinical experience and knowledge. Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations. Responded to crisis situations when severe mental health and behavioral issues arose. Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health. Promoted an environment conducive to emotional growth and healing through active listening techniques. Observed ethical standards of practice as outlined by professional organizations. Provided individual and group counseling to clients with mental health issues. Conducted initial assessments to determine patient's current level of functioning and needs. Assisted in the development of treatment plans for patients based on their individual needs. Managed crisis situations by providing appropriate interventions and referrals.BEREAVEMENT COORDINATOR 02/2009 - 01/2016 Gulfside Hospice Care - New Port Richey, FL Provided emotional support to grieving family members and friends. Organized bereavement support groups and activities. Monitored budgeting and spending related to bereavement services. Maintained accurate records of all services provided to clients. Developed informational materials regarding available bereavement resources. Facilitated communication between client families and other service providers. Compiled data on demographics, preferences, satisfaction levels. Conducted outreach efforts within local communities to raise awareness of services offered. Attended conferences, workshops, seminars. related to grief counseling. Supported fundraising initiatives geared towards expanding bereavement programs. Scheduled or conducted new employee orientations. Created marketing strategies to promote the organization's bereavement offerings. Assisted families in making arrangements for memorial services and burials.EDUCATION AND TRAINING Spring Field College - Tampa, FLMaster of ScienceMental Health Counseling, 05/2014Lehman College of The City University of New York - The Bronx, NYBachelor of ArtsSocial Work, 05/2005Bronx Community College of The City University of New York - The Bronx, NYAssociate of ScienceHuman Services, 08/2001LANGUAGES Spanish: Full ProfessionalEnglish: Full Professional

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