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Work HistoryCustomer ServiceSpecialist/PharmaceuticalTechnicianStephanieCuomoContactAddressNYPhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLESkillsExcellent customer serviceand interpersonal skillsCapable of workingindependently or in a teamsettingFlexible, organized and canmultitask effectivelyAdaptable to programs (ei.QS1 and Pioneer)Good assessment andproblem solving skillsAble to fill an dispenseprescriptions in high stress,fast paced environmentsaccuratelyMicrosoft Work, Excel,Outlook, PowerpointDriven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. I am seeking a new opportunity with a progressive, growth oriented organization where I can continue to grow in this field and be the best that I can be.Pharmaceutical Inventory ManagerRye Beach Pharmacy, Rye, New YorkCommunicated with patients to collect informationabout prescriptions and medical conditions orarrange consultations with pharmacists.DEA CSOS Certified.Consulted with insurance company representativesto complete claims processing, resolve concernsand reconcile payments.Ordered medicines daily to replenish stock andincrease inventory in anticipation of need.Counted, measured and compounded medicationsfollowing standard procedures.Verified patient data and billing information todiscover and resolve erroneous bills due to system errors.Answered incoming phone calls and addressedquestions from customers and healthcare providers. Resolved non-routine issues like third-party billing, computer system and customer service issues.Coordinated with insurance representatives toprocess claims and calculate correct co-payinformation for patients.Monitored ordering of pharmacy medication stockto maintain streamlined inventory and lowoverhead.Demonstrated strong organizational and timemanagement skills while managing multiple projects. 2017-11 -CurrentManagerMendel Optical Insight, Rye Brook, New YorkExpanded cross-functional organizational capacityby collaborating across departments on priorities, functions and common goals.Cross-trained existing employees to maximize team2014-06 -2017-11Educationagility and performance.Maintained professional, organized and safeenvironment for employees and patrons.Kept detailed records of daily progress to identify and correct areas needing improvement.Triaged phone calls from patients and outsidecontacts and handled in order of importance.Pharmaceutical TechnicianCVS Pharmacy, Rye Brook, NYConsulted with insurance company representativesto complete claims processing, resolve concernsand reconcile payments.Liaised with other pharmacies to eliminate issuesrelated to product expiration.Answered incoming phone calls and addressedquestions from customers and healthcare providers. Verified patient data and billing information todiscover and resolve erroneous bills due to system errors.2013-02 -2014-06Associate of Arts: BusinessWestchester Community College - Valhalla, NY2012-09 -2015-06Associate of Science: Master AestheticianAveda Institute New York - New York, NY2015-01 -2015-07