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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE # shivanireddyStreet Address gmail.com LINKEDIN LINK AVAILABLE EducationUniversity of Cincinnati Aug Street Address Dec 2024Master of Engineering in Computer Science Cincinnati, Ohio Technical SkillsLanguages: Java, Python, C/C++, C#, HTML, CSS, JavaScript, SQL(Structured Query Language),MYSQL, PostgreSQL Tools & Frameworks: ReactJS, NodeJS, Angular, Excel, Amazon Web Services (AWS), Scrum, Docker, ServiceNow, Git, JIRA, Agile, Flosum, Kubernetes, .NET, Visual Studio Code, Salesforce (Admin, Apex and Triggers), Aura, Visualforce, LWC (Lightning Web Components)Certifications: Salesforce Associate, Python course(Coursera), Wipro Talent Next Course on Java J2EE Courses: Data Structures, Computer Engineering, Algorithms Analysis, Database Management, Distributed Operating Systems, Artificial Intelligence, Cloud Computing, Web Technologies, Machine Learning ExperienceCapgemini June 2022 July 2023Senior Analyst/Software Engineer Bangalore, Karnataka Resolved user issues and administered incident response systems, ensuring seamless customer support. Conducted troubleshooting and executed changes based on user stories, reducing average issue resolution time by 25%. Worked on Case Entitlements, Email-to-Case, Assignment rules and performed seamless end-to-end deployment with Flosum Migration Tool, assuring zero disruption to customer service operations throughout the development life cycle. Engineered custom Apex triggers and classes, automating intricate business processes. Post-development, executed rigorous validation, unit, and integration testing to uphold top-notch code quality and ensure seamless functionality. Developed and enforced a triage system based on severity, impact, and customer SLA agreements, resulting in a 20% reduction in response time for urgent cases and a 10% increase in customer satisfaction. Orchestrated the migration of data from legacy systems using Data Loader, seamlessly integrating with cross-functional teams to implement RESTful API integrations with external systems safeguarding a smooth transition. Developed Customer & Partner Service (CPS) Application using automation tools to streamline case management, reducing support costs by 18% and validating compliance. Integrated CI/CD for continuous delivery and updates. Improved system performance with SOQL queries in Apex Triggers, reducing query execution time by 24%. Capgemini February 2022 April 2022Senior Analyst Intern/Software Engineer Intern Bangalore, Karnataka Created Certificate Management app to optimize Salesforce voucher tracking, enhancing security and user experience with a focus on effective project management. Incorporated UI/UX principles in designing and configuring Workflow Rules, Page Layouts, Approval Process, Email Alerts, Field Updates and OutboundMessages based on user requirements. Designed and deployed custom reports and dashboards within Service Cloud, delivering real-time insights into service operations and improved service efficiency through collaboration with cross-functional teams. Implemented and maintained robust security measures, including the creation of permission sets, field-level security, and sharing rules to protect data confidentiality. Demonstrated strong communication skills and also interpersonal skills through team collaboration and client interactions LetsGrowMore November 2021 December 2021Data Science Intern Virtual Leveraged LSTM neural network for stock market prediction, optimizing sequential data analysis and securing high- quality training datasets through data processing and cleansing. Created an interactive Plotly Dash dashboard for stock analysis, demonstrating proficiency in data visualization and web development. Engineered and optimized LSTM model architecture for precise time-series forecasting. ProjectsNon-Verbal Communication Translator for Speech Impaired Python, ML, OpenCV, Image Processing Applied computer vision for 90% accuracy in real-time sign language to text conversion, managing both front-end and back-end. Published findings in the AIP journal, demonstrating expertise in computer vision and deep learning. Bitcoin Price Prediction Python, Matplotlib, Keras, Pandas, Sklearn, NumPy Developed a 94% precise Bitcoin price predictor with an advanced random forest algorithm. Conducted thorough testing and prioritized detailed technical documentation. |
