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Click here or scroll down to respond to this candidateContact InformationCandidate's Name
Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEEMPLOYMENT HISTORYKob Transfer LLC- North Miami Beach, FL Street Address
Manager: 2021- CurrentLead and motivate the team of employees which involves overseeing their daily tasks, providing guidance and support, and fostering a positive work environment.Took charge of ensuring the smooth operation of all aspects of the money transfer process which includes, overseeing the sending and receiving of funds, monitoring transaction volumes, and addressing any issues or discrepancies that arise.Ensure that all transactions adhere to legal requirements and company policies, including Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.Identify and mitigate risks to protect the company and its customers from fraudulent activities or financial losses. To enforce those protections, I make sure to implement strategies to minimize risk exposure and enhance security measures.Ensure that customer inquiries and concerns are addressed promptly and effectively, maintaining customer satisfaction and loyalty.Track revenue, expenses, and profitability, and develop strategies to optimize financial performance and achieve business goals.Participate in strategic planning initiatives to drive business growth and expansion. This includes identifying market trends, evaluating competition, and developing strategies to capitalize on opportunities in the money transfer industry.Provide ongoing training and professional development opportunities to ensure that team members have the necessary skills and expertise to excel in their roles.Oversee the implementation of new technologies and systems to streamline operations, improve efficiency, and enhance the customer experience.Work closely with legal and compliance teams to stay informed and implement necessary changes to policies and procedures.Bryant Security Corporation- North Miami Beach, FL 33162Dispatcher: 2018- 2021Receive incoming calls and prioritize them, especially emergency calls, assessing the situation swiftly and dispatching the appropriate response team or emergency services promptly.Keep a vigilant eye on security systems, including alarms and surveillance cameras, responding to alerts and alarms in real-time, and dispatching security personnel to the location when necessary.Be the central point of communication for security operations, maintaining constant contact with security guards, field supervisors, clients, and emergency services to ensure a coordinated response to incidents and emergencies.Deploy security personnel effectively, depending on the severity and urgency of the situation, ensuring all areas under our protection receive the necessary coverage.Meticulously document all incidents, calls, and responses, logging relevant information for future reference and reporting purposes, including time, location, nature of the incident, actions taken, and outcomes.Keep clients informed, providing updates on security incidents, addressing concerns, and gathering additional information as needed, maintaining professional and courteous communication to uphold client satisfaction.Follow established emergency protocols and procedures, remaining calm and composed under pressure, making quick and informed decisions to effectively manage critical situations.Conduct thorough shift handovers, ensuring continuity of operations and seamless transition between shifts by relaying important information, updates, and ongoing incidents to incoming dispatchers.Monitor security operations continuously, including patrols, alarms, and incidents, proactively responding to emerging situations and taking appropriate action to mitigate risks.Participate in ongoing training and professional development to enhance my skills and knowledge, staying updated on industry best practices and technological advancements to improve performance and efficiency.Radio Mega LLC North Miami Beach, FL 33169Receptionist: 2013-2018Greet guests, answer phone calls, and respond to emails, creating a welcoming atmosphere.Handle inquiries from listeners, clients, and partners regarding programming, advertising, events, and general station information.Manage appointment schedules for on-air personalities, interviews, and meetings. Ensuring that everything runs smoothly and that all parties involved are informed about timing and logistics.Assist with various administrative tasks, such as sorting mail, maintaining records, and managing office supplies. Help with drafting correspondence, preparing documents, and organizing files.Assisting guests and performers that visit the station for interviews, live performances, or promotional events and also help with coordinating their arrival, providing assistance as needed.Monitor security cameras, sign in visitors, and enforce security procedures to ensure the safety of staff and visitors.Support promotional activities by distributing promotional materials, coordinating giveaways, and assisting with event planning and execution.Work closely with other staff members, including producers, DJs, sales representatives, and management, to ensure effective communication and collaboration across departments.United States Army- Fort Campbell, KY 42223Generator Mechanic: 2011-2013Responsible for maintaining and repairing generators used by the Army. This includes performing routine inspections, preventative maintenance, and troubleshooting to identify and fix mechanical issues.Diagnose problems with generators using a variety of tools and equipment. I analyze symptoms reported by operators, conduct visual inspections, and perform tests to determine the root cause of malfunctions.When components or parts of a generator are faulty or worn out, I replaced them as needed. This could involve replacing filters, belts, hoses, spark plugs, or more significant components like engines or alternators.Diagnose and repair electrical issues, including wiring problems, faulty sensors, and issues with voltage regulation.Ensure that the fuel system of generators is clean and functioning correctly. This involves inspecting fuel lines, filters, and tanks, as well as cleaning or replacing components to prevent fuel contamination or delivery problems.Maintain accurate records of maintenance and repairs performed on generators. This includes logging service dates, hours of operation, parts replaced, and any other relevant information to track the history and condition of each generator.Provide training and support to other soldiers or personnel who operate or maintain generators. This includes instruction on proper use, maintenance procedures, and troubleshooting techniques to ensure safe and efficient operation.In the event of a generator failure or malfunction, I responded quickly to assess the situation and implement repairs to restore power as soon as possible. This could be critical during field operations or in emergency situations where reliable power is essential.Adhere to safety protocols and regulations while performing maintenance and repair tasks on generators. This includes wearing appropriate personal protective equipment, following safety procedures, and ensuring a safe working environment for myself and others.Stay up-to-date on new technologies, techniques, and equipment related to generator maintenance and repair. This may involve attending training courses, workshops, or completing certifications to enhance my skills and knowledge in this field.EDUCATIONEverglades High School - DiplomaUS Army- Ordnance SpecialistSKILLSFront desk operationsScheduling and coordinationSecurity and safetyRisk managementStrategic planningTraining and developmentTechnology integrationCompliance managementREFERENCES1. Tamara Thoegene- PHONE NUMBER AVAILABLE2. Michael Lopez-PHONE NUMBER AVAILABLE3. Anthony Zunker- PHONE NUMBER AVAILABLE/pre> |
