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Boopathi
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
PROFESSIONAL SUMMARY
Having 7+ years of IT experience working with Salesforce Platform with in-depth knowledge of Salesforce.com CRM,
Force.com platform, consulting, project management and delivering projects covering requirement analysis, system design,
development, testing, deployment, database and webserver administration and technical support.
Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle
processes.
Hands on experience working with Apex Triggers and Apex Classes, controllers and controller extensions, Components, Test
Method and Application design and development on multitenant Force.com platform.
Experience in developing Custom UI with AJAX functionality using Visual force pages, Visual force Tags, Attributes and
Controllers.
Working knowledge on Devops tool VSTS
Used ServiceMax App Exchange functionality in salesforce for developing the application used as service cloud
Proficient in dealing with functionalities related to sales cloud &service cloud, Marketing cloud, Community Cloud.
Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom
objects, Junction objects, master-detail relationships, lookup relationships.
Experienced on Lightning, which includes the Lightning Component Framework and involved in building lightning
component using the aura framework and experienced with Locker Service with Lightning Components.
Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com, ANT
migration tool Plug-in environments.
Code Coverage to make sure all or maximum apex code covered in servicemax/salesforce application functionality.
Dataloader for uploading master data on Servicemax/
Working the process for release management in the VSTS DevOps too including CI/CD.
Hands on experience of SalesforceWeb Services API like REST, and SOAP.
Experience with databases such as Oracle, MS SQL Server, MS Access and MySQL.
Experience in DataMigration, Synchronization, Data-Modeling, Data Extraction, Transformation, Data Loading, Scheduling,
Monitoring, and Reporting using ETL tools like Apex Data Loader, Informatica Power center and Informatica.
In-depth understanding of CRM business process like Campaign Management, Lead Management, Order Management,
Account Management and Case Management.
Implemented Security and Sharing Rules at Object, Field, and Record Level for different users at different levels.
Implemented various fields such as Lookups, Junction Objects, Picklist, Dependent Picklist, Multi-Picklist & Custom
Formula Fields, and Master Detail Relationships.
Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
Hands on experience of using declarative features like Validation Rules, Field dependencies, Workflows, Dynamic Approval
Process for satisfying complex business process automations.
Experience working on data model and SOQL, SOSL, DML statements and methods, SObjects, asynchronous apex and
Governor Limits.
Work within an Agile Scrum and DevOps model.
Experience working with Deployment Tools like Force.com IDE, Change Sets, and ANT based Migration Tools and
Salesforce.com Sandbox environments.
Excellent in Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Permission Sets, Email Services,
Approvals, and Activities.
Knowledge of product development lifecycle (SDLC) and Devops kits like GIT, Jenkins, JIRA, Confluence, etc.
A thorough understanding of Salesforce Deployment Process and tools like ANT, Change Sets, and Force.com IDE.
TECHNICAL SKILLS
Languages/Technologies Apex, Core Java, Linux, C, C++, HTML, XHTML, XML, JavaScript, CSS
Salesforce Technologies Apex Classes, Triggers, Scheduler, Batch Apex, SOSL, SOQL, Standard and Custom controllers,
Extensions, Visualforce pages, Workflows and Approvals, Reports, Dashboards, Analytic
Snapshots, Outbound Messages, Communities, AppExchange, Sandbox, Salesforce Lightning,
Lightning UI, Aura Framework, Locker Service, Salesforce APIs (Bulk, REST, SOAP, Bulk,
Streaming etc.)
Design/Development Agile (Scrum Methodology), Waterfall, UML diagrams
methodologies
Integration/Data Migration MuleSoft, AppExchange tools, Force.com migration tool, Informatica, Jitterbit
Tools
Custom Object Configuration Field creation, Page layout, sharing rules, Record types, Field level and object level security, role
hierarchy, Formula fields
Data Migration Skills Data Loader, Data Cleansing, Data Normalization, Data Migration
Test Automation and Build Ant, Maven, and Selenium
Tool
BI Tools/ ETL Tools Tableau 8.2,9 & 10, Apex Data Loader
Database Oracle 10g, SQL Server, MySQL, PL-SQL, Transact-SQL
Project Management/ MS Microsoft Project, MS Visio / MS Word, Excel, Power Point, Outlook
Office
EDUCATION
Bachelors in Computer Science & Engineering from Dr. M G R Educational & Research Institute, India.
PROFESSIONAL EXPERIENCE
Client: Community Brand May 2021 to October 2021
Role: Sr. Salesforce Developer/Admin
Responsibilities:
Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the
functional needs.
Created Lightning Aura components and Lightning web components that are internal and some that does callouts.
Built custom branded apps with intuitive app, record and org level lightning pages.
Migrated lot of JavaScript buttons to Lightning Quick Actions/Components on the record pages.
Worked on lightning pages using Lightning App Developer.
Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel
better.
Participated in cross-functional teams that address strategic business issues involving CRM.
Created profiles and implemented Object and field level security to hide critical information on the profile users.
Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
Performed tasks for Data migration like Data mapping and Data loading.
Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared
access among different users.
Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules
related to Lead Management module in Sales Cloud.
Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.
Worked on scrum process which is part of agile methodology.
Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks
including creating and maintaining user profiles and privileges.
Client: BNY Mellon, NYC, NY Jul 2019 to
Apr 2021
Role: Sr. Salesforce Lightning Developer/Admin
Responsibilities:
Worked on enhancement of the existing application from classic Salesforce platform to Lightening.
Experience on Lightning Web Component which uses core Web Components standards. Developed Lightning Web Component
with custom HTML elements, built using HTML and modern JavaScript.
Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
Developed Lightning Web Component framework to create web applications that run anywhere.
Worked as an enhancement team member and performed the roles of Salesforce Developer on Lightning Framework
Worked on implementing Database Batch able batch, where implemented the logic to capture the Sales Dashboard data and used to
display the data to sales representative in order to process the pending applications faster.
Knowledge on CPQ (Configure, Price amp; Quote) design and mapped to the Salesforce custom objects
Good experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
Created REST APIs using Apex REST, which helps to find the Duplicate Leads, Opportunity or Service Contract, exist in
Salesforce.
Demonstrated expertise in Sales cloud, Service cloud, Marketing cloud, Health Cloud, Partner portal and Customer portal.
Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules
etc.)
Code Coverage to make sure all or maximum apex code covered in servicemax application functionality.
Dataloader for uploading master data on Servicemax
Configure Salesforce and marketing cloud integration user along with configuration in Salesforce. Worked in marketing
cloud (Exact Target). Developed the view pages using HTML, Ant scripts, JavaScript for client-side development and
validations.
Worked as a marketing product expert and administrator of all SFMC processes (manage subscriber-level data).
Implemented Salesforce Lightning Components to connect to external Cloud based tools using REST API.
Implemented Lightning Web Tabs as per the business user request which helps them in reducing the clicks and Navigation.
Experience in configuring price quote (CPQ) with steel brick.
Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
Extensively performed ETL operations with tools like apex data loader, jitter bit and Informatica to bring data from many source
systems into the Data Warehouse.
Implementation of Salesforce Service Cloud from Business case to operation.
Built Web pages that are more user-interactive using HTML, CSS, JavaScript, and Angular JS.
Good experience in JavaScript MVC framework Angular JS. Used Angular JS in developing single page applications.
Involved in production support for the application, which already exist in Production environment.
Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform
database.
Implemented time bound tasks using Lightning Process Builder and Visual Workflow.
Worked on Mavens Mate with force.com platform for writing business logic in Apex Programming language.
Worked with Source Tree to commit the code changes to GitHub.
Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
Environment: Saleforce.com platform, Lightning Components, Aura Framework, Salesforce Lightning Design System (SLDS),
Force.com ide, Eclipse, Apex,Sales Cloud, Visual force (Pages, Component & Controllers), ServiceMax App Exchange, Pages, Data
Loader, Salesforce Workbench, Service Cloud, SQL, PL/SQL, HTML, Java Script, Workflow & Approvals, Reports, Process Builder,
Custom Objects, Custom Tabs, SharePoint, SOAP, REST.
Client: Cardinal Health, Atlanta, GA Aug 2017 to Jun 2019
Role: Salesforce developer
Responsibilities:
Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard
objects of SFDC and other Platform based technologies like Visual Force, Force.com API and Web Services.
Worked with a set of related objects and complex set of interconnected fields in those objects.
Developed Triggers that would account for deletion, bulk-safe and with exception handling and wrote respective test classes with a
minimum of 85% code coverage.
Developed a SOAPUI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service
cloud integration with CI/CD Automation
Created Many-to-Many relationships and created Junction objects between the existing Group and Persons account to classify
Persons Account based on their employment status at an organization.
Worked with field & page layout customization for the standard and custom objects like tabs, fields, pick lists, rollup summary as
per the business need.
Used ServiceMax App Exchange functionality in salesforce for developing the application used as service cloud.
Developed lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in
sales enhancements.
Working on health cloud and service cloud.
Code Coverage to make sure all or maximum apex code covered in servicemax/salesforce application functionality.
Worked on Sales Cloud, Service Cloud, Marketing Cloud/ExactTarget, Health Cloud Platforms, and also Sales and Marketing
Application Development.
Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
Created Lightning Components, added CSS and Design Parameters which improves performance
Worked extensively on managing Products, Categories, Product Attributes, and defining Product Visibility for Apttus CPQ
package.
Utilized Draw loop to Create DDP (dynamic document package) that would merge all the required fields into account specific
forms for every individual account based on their Service contract, entitlement, Group account and which class the account
would fall under.
Created tab permissions, record type permissions and field level security to implement Component-based security.
Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based
sharing.
Environment: Saleforce.com platform, Sales Cloud, Drawloop, Visual Force (Pages, Component & Controllers), Apex Language,
DML statements, Service Cloud, SOQL, SOSL, JavaScript, Data Loader, ServiceMax App Exchange, HTML, Workflow &
Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based
triggers, Triggers, Workflows Rules, Validation Rules, Chatter Desktop.
Client: PayPal, Palo Alto, CA Oct 2015 to
Jul 2017
Role: Salesforce Developer/Admin
Responsibilities:
Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the
Business and Software Requirements.
Extensively involved in moderating JAD sessions with different business units and application development team.
Designed Use Case Diagrams and Use Case Specification documents based on requirements gathered.
Created the company profile, set up new users, defined roles and set up public groups, involved in setting up field level access for
each custom object created based on the user s role within the Organization.
Utilized Apex Classes, Controllers and Apex Triggers for various company specific functional needs in the application.
Developed Triggers with bulk-safe and exception handling and have a minimum of 85% code coverage
Used Data Loader for Data Migration in force.com platform.
Used ServiceMax dispatch console functionality to configure dispatch console for field engineer.
Involved in Implementation and Design of Campaigns, Cases, Issues, Product and Orders Management and Product Rejection
module.
Involved in Service Cloud, Sales Cloud Application Setup activities and customized the apps to match the functional needs of the
organization.
Used ServiceMax Setup to create SFM transaction, SFM Wizards, Service Team, Technician, Skills, and Translations etc.
Configured visual workflows for price quotes.
Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning
Component features. Upgraded some Apps from Salesforce Classic to Lightning.
Experience to develop rich user interface and better interaction of pages.
Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions.
Experience In configuring workflows, Lightning pages, process builders and lightning flows.
Involved in Service cloud and Sales cloud for Implementation/Customization
Generated Tabular, Summary and Matrix reports to create Standard and Custom reports.
Worked with Approval processes that used Email Approvals and Parallel Approval steps.
Used Process Visualizer to study Approval steps.
Created Dashboards and Dashboard Components, implemented multiple levels of Dashboards, and scheduled Dashboard refresh.
Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from
child records on the parent.
Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
Performed many declarative administration tasks as needed, managing custom fields, integration and data cleanup.
Environment: Force.com platform, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, JavaScript,
DML statements, SOQL, SOSL, Data Loader, HTML, Chatter, Workflow & Approvals, Reports, Custom Objects, Custom Tabs,
Sandbox data loading, Eclipse IDE Plug-in, Custom objects and Fields, Time based triggers, Workflows Rules, Validation Rules.
Client: CTS, India Apr 2014 to
Sep 2015
Role: Salesforce Administrator
Responsibilities:
Configured and customized Salesforce CRM supporting Sales, Marketing and Technical Services by creating groups with separate
custom profiles and custom page layouts.
Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Developed Visual Force Pages according to the functional Requirement.
Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the
organization.
Created workflow rules, defined related tasks, email alerts, and field updates, and Mapping them to the existing functionalities and
Objects.
Designed Service cloud console to find, update, and create records quickly.
Imported Excel-based customer data into Salesforce using Data Loader.
Translated Email templates, visual force pages, custom objects/fields using Custom labels and Translation workbench.
Created Custom Objects and fields for transactional and contractual information.
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto- response Rules for automating business
logic.
Extensively worked on customizing case management by creating Assignment rules, Auto response and escalation rules.
Implemented pick lists, dependent pick lists, lookup, master detail relationships, validation and formula fields to the custom
objects.
Involved in Migrating Configuration, Data between Two Sales force production organizations.
Integrated Sales force CRM with Microsoft Outlook, Microsoft Office to import contact information and Reports.
Customized the Dashboards to the track usage for productivity and performance of their sales teams.
Environment: Salesforce.com, Security Controls, Sharing rules, relationships, Web service, XML, Force.com IDE, HTML, CSS,
JavaScript, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports,
Data loader.
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