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Areas of Expertise Product Management Program Development Agile & Waterfall Methodologies Team Building Organizational Leadership Roadmap Development Project Management Software Development Lifecycle Content Proofing & Editing Customer & Results Focused Change Management Product Backlog Management Disaster Recovery Planning Stakeholder Communication Data & Analytics Processing KPI & Data ReportingCareer ExperienceTechnical Project Leader II Project / Program New Product Development, Idemia 3/2022 PresentCollaborate closely with multiple product teams to develop new biometric-centric software and hardware, while also delivering system enhancements and addressing defect fixes for federal agencies such as TSA, FBI and DoD.Spearheaded efficient operations through daily scrums and financial forecasting.Orchestrated software releases and stakeholder communication in sync with cloud engineering.Championed an inclusive culture as Vice President of LGBTQ+ ERG.Applied KPIs and performance metrics to streamline organizational processes.Constructed SDLC framework for CTO organization, standardizing processes.Streamlined project delivery, achieving 20% faster market entry for new software products.Introduced agile methodologies enhancing workflow efficiency across tech teams.Mentored junior staff, boosting team productivity and project engagement.Optimized resource allocation, reducing project costs by 15% through strategic planning. Senior Project Manager, Aspen Capital 10/2020 3/2022 Spearheaded IT and software engineering solutions, enhancing business operations across diverse sectors. Implemented SDLC methodologies, aligning projects with company standards. Coordinated software releases, ensuring product quality and timeline adherence. Managed vendor relations, enforcing service provision and organizational objectives alignment. Developed and implemented a robust Data Breach Response Plan, significantly uplifting security protocols. Pioneered a cross-departmental on-prem server migration, ensuring zero data loss and minimal operational disruption. Fostered strong vendor partnerships, aligning external services with strategic business goals. Implemented new project management tools, reducing delays. Managed software lifecycle processes meticulously, achieving superior product quality and adherence to timelines. Associate Project Manager Client Services, Epiq Global 7/2020 10/2020 Directed and managed team of six project coordinators and specialists to meet assigned goals. Orchestrated internal processes, collaborating closely with Senior Project Manager to ensure project efficiency. Managed project reporting, crafted detailed work requests, and liaised with various Epiq departments for seamless task execution. Ensured strict adherence to client and project specifications through vigilant stakeholder communication and verification. Headed procurement, scrutiny, and preparation of client data, specializing in media tracking and reporting. Monitored project progress and facilitated cross-departmental communication, enhancing client satisfaction through effective planning and coordination. Conducted in-depth project audits to ensure specification compliance. Fostered team synergy, leading to improved operational execution and client rapport. Drafted requests for operational groups to fulfill project obligations according to client specifications. Monitored project progress and facilitated cross-departmental communication, enhancing client satisfaction through effective planning and coordination. Drafted requests for operational groups to fulfill project obligations according to client specifications. Technical Project Manager - UK Data Breach, Epiq Global 8/2018 8/2020 Collaborated with sales to maintain request for proposal (RFP) processes and integrate client service systems seamlessly. Established strategic partnerships in procurement, overseeing vendor acquisition and service procurement in the UK market. Managed end-to-end vendor engagements, including drafting Statements of Work (SOWs), handling accounts payable and receivable, and invoicing clients. Collaborated with stakeholders to identify and mitigate risks, optimizing project efficiency. Drove large-scale program initiatives, overseeing multi-million-dollar budgets. Optimized resources and workflows, sequencing processes for streamlined execution and milestone achievement. Pioneered new business line in UK for data breach management, aligning with GDPR. Built technical project management SOPs for UK Class Action Team and implemented streamlined Service Request ticket system for operational efficiency. Orchestrated response to largest global data breach, impacting 300M+individuals. Led EMEA operations with three-person team, offering after-hours Mexico support via call center. Managed outsourced printing and contact center vendors due to lack of in-house capabilities. Initiated GDPR-compliant procedures, setting a benchmark in data security management. Technical Project Manager, Epiq Global 8/2017 8/2018 Liaised with Client Services Project Manager and operational groups to exceed client expectations. Generated daily project and case health reports, maintained operational timelines, and ensured meticulous documentation and implementation of project requisites. Facilitated interdepartmental communication, resolved obstacles, and chaired meetings. Managed project workflows to ensure adherence to standard processes. Acted as primary point of contact for project updates, effectively communicating progress to management and executives. Analyzed project trajectories, optimizing processes to exceed management expectations. Digital Marketing VIP Client Project Manager / Digital Marketing Project Manager, Dealer Spike 5/2016 8/2017 Collaborated with internal departments to ensure seamless project execution, reinforcing dealership's online presence and brand representation. Assured timely project completions to meet stringent deadlines of VIP clientele. Spearheaded initiatives to optimize dealership representation and profitability on websites. Managed client relationships during website post-sale, through deployment, collaborating with front-end developers to tailor websites to specifications. Provided training and support to clients transitioning to Dealer Spike, aiding Support Department in domain-related tasks. Elevated performance of 120+ VIP client websites as Digital Marketing VIP Client Project Manager. Met demanding productivity quotas, orchestrated project coordination, and managed schedules with precision. Boosted 120+ VIP client website performances, focusing on impactful SEO and SEM strategies for increased website traffic, lead generation, and conversion rates. Drove digital innovations to heighten dealership online branding and market reach. Managed precise project schedules, ensuring on-time delivery and client satisfaction. Monitored project details to ensure alignment with client specs and on-time launches. EducationMaster of Business Administration in Marketing International MBA Institute Associate of Arts and Sciences in Business Administration & Management, General Colorado Technical University Diploma in Project Management Alison CoursesCertificationsCertification - International Leadership & Organizational Behavior Universit Bocconi - Coursera Course Certificates (2019) Certification - SCRUM Master International Scrum Institute (2018) Member - PMI PMP in progress |