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Click here or scroll down to respond to this candidateCandidate's Name
Severance, CO PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryAnalytical and customer-centric Claims Adjuster with 15+ years of experience in managing complex cases, building collaborative relationships, and overseeing multi-line personal and commercial accounts while possessing expertise in investigations, appraisals, legal issues, and settlement negotiations working in automotive, property, and casualty claims. Proven ability to handle high-stress situations and complaints with professionalism and commitment to deliver solution-focused claim adjustments. Known for exceptional interpersonal skills, coupled with a dedication to compliance with regulatory policies.Work ExperienceUSAA Colorado Springs, COInsurance Professional February 2021 July 2023Analyzed and comprehended member needs by consistently delivering comprehensive guidance and solutions, including a range of products and services tailored to client-specific requirementsDelivered in-depth issue diagnosis, effectively reducing the need for transfers and callbacks with a keen focus on streamlining resolution processes and improving customer satisfactionEnsured an engaging member interaction across diverse channels and enhanced overall customer experience by proficiently operating within a dynamic contact center, while skillfully navigating diverse systems and programsIdentify, measure, monitor, and control risks associated with business activities while ensuring proactive risk management in compliance with risk and compliance policiesSecured and sustained licensure to sell property and casualty insurance in all 50 states, demonstrating comprehensive industry expertise and certifying nationwide service capabilitiesWawanesa Fort Collins, COPersonal Lines Auto Claims Representative January 2020 February 2021Conducted thorough investigations of auto claims while identifying and analyzing key aspects to resolve claims effectively based on coverage, damage assessments, and liability determinationsLeveraged knowledge in interpreting and applying insurance policies to diverse auto claims scenarios, with accurate and fair resolutions in line with regulatory and company guidelinesManaged and resolved a high volume of auto claims while providing personalized customer service and maintaining precision and attention to detail in all claim evaluations and decisionsConnected with assessors and appraisers, fostering collaboration to assess vehicle damages and meticulously estimate repair costs, assuring accurate and well-documented assessmentsCareer Note: Caregiver June 2015 December 2019Prioritized dedicated time to family responsibilities during my husband's military re-allocations and served responsibilities as a stay-at-home parentUSAA San Antonio, TXPersonal Lines Auto Bodily Injury Claims Representative July 2014 June 2015Executed thorough claims investigations in strict alignment with laws, organizational ethics, and quality standards while determining optimal coverage and compensability for effective claim resolutionFacilitated equitable settlements by cultivating collaborative relationships with attorneys, insured individuals, and third parties, ensuring the meeting of everyone's interest and implementing applicable regulatory statutesImproved claims procedure by evaluating and determining reparability as well as total loss settlements through detailed automotive appraisals, contributing to an accurate and informed decision-making processEAN Holdings, LLC. Fort Collins, CORecovery Specialist January 2012 June 2014Provided effective reinforcement and support within the Damage Recovery Unit with quick and appropriate retrieval actions in line with the established recovery procedure to maximize efficiency and effectivenessApplied meticulous attention to detail in reporting and assigning claims, regulating completion in the reporting and assignment of all claims through the designated fielding processEstablished effective coordination with internal stakeholders, law enforcement agencies, legal representatives, and external entities involved in asset recovery, nurturing a streamlined and collaborative recovery processFarmers Insurance Company Fort Collins, COPersonal Lines Auto Bodily Injury Claims Representative June 2005 January 2012Oversaw and facilitated claims through thorough investigations, including meticulous analysis of claim forms to ascertain the correct level of coverageSafeguarded organizational interests by providing equitable and swift resolutions of auto and bodily injury claims, meticulously adhering to all relevant regulatory standards and requirementsAchieved mutual benefits through effective negotiation with insured parties, attorneys, and third partiesAdditional ExperienceState Farm Insurance Company Administrative Team MemberAllied Property & Casualty Insurance CO Auto Insurance Master Claims RepresentativeExplorer Insurance Company Personal Lines Auto Insurance Claims RepresentativeTravelers Property & Casualty Insurance Company Commercial Lines Auto Insurance Claims RepresentativeSkillsClaims Assessment, Negotiation & Settlement, Risk Assessment & Mitigation, Auto Estimation, Account ManagementRelationship Building, Documentation & Reporting, Process Optimization, Policy Interpretation, Customer ServiceTechnologiesMicrosoft Office Suite: Word, Excel, PowerPoint, OutlookEducation & CredentialsUniversity of Phoenix, Denver, COClaims Adjuster - Property & Casualty Adjuster LicenseInsurance Producer - Licensed to sell P&C products in 50 statesDriver's LicenseVolunteer ExperienceMADD, St. Joseph Catholic School, JPII Catholic High School, Fort Collins, CO Present |
