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Candidate's Name
TECHNICIAN IN ANALYSIS AND PROGRAMMING IN SYSTEMSStreet Address  Thomasville Circle Lakleand,FL. Street Address
PHONE NUMBER AVAILABLEColombianEMAIL AVAILABLES K I L L SL A N G U A G E SSpanish  NativeEnglish  ElementaryProactive, customer-orientated retailprofessional with over 4 years ofexperience in reputable shops. Customer assistanceE X P E R I E N C ELogistics Operator Jan 2024  Feb 2024SPHERION - SADDLE CREEK LOGISTIC Lakeland, FL.Responsible for coordinating and executing various logistics activities, including inventory management, shipment tracking, and ensuring the smooth flow of goods in and out of the warehouse. Temporary. Media Search Analyst May 2023  Aug 2023TELUS INTERNATIONAL Vancouver, CanadaEvaluation of online task types related to Podcast, Books, Music, Video App Store and Home Pod to help improve the overall quality and relevance of online content and researchVirtual Assistant Sep 2022  Sep 2023ACR TRUE REALTOR Boca Raton, FL.This position involves a combination of skills in digital marketing, social media management, customer service, and sales, with the aim of generating leads, converting prospects into customers, and increasing the company's sales.General Manager Jan 2013  Dec 2017GLOBAL SERTECH SAS Cali, ColombiaManager and Legal Representative of the company, in charge of offering corporate technological solutions such as: Software development and implementation, hardware sale, SMS sale, Web page design, hosting, licensing, technological infrastructure consulting, networks, telecommunications, servers and Data Center.Costumer Service Consultant May 2015  May 2016CRM ACTION Cali, ColombiaCustomer Service and Notifications Manager Aug 2001  Feb 2008 MACROFINANCIAL SAS Cali, ColombiaAgency Administrator, responsible for the operational aspects of a branch in Cali. I served as the Head of Notifications and Customer Service, where my responsibilities included handling the notification of money orders from abroad and providing timely attention to client complaints, claims, and suggestions in Cali and Valle del Cauca.E D U C ATIONTechnician in Systems Analysis andProgrammingJan 1997  Jan 2001SCHOOL OF ADMINISTRATION AND MARKETINGArmenia, ColombiaLEVEL OF CUSTOMER SATISFACTION 2001  2001Medellin, ColombiaSECURITY PARAMETERS OF PUBLICDOCUMENTSApr 2004  Jun 2004Incocredit Medellin, COlombiaDECISION-MAKING AT THEADMINISTRATIVE LEVEL SIGNMar 2007  Sep 2007Sena Cali, ColombiaTELEPHONE CARE WITH SERVICEAND QUALITYJul 2009  Oct 2009Parksoft Cali, ColombiaASSERTIVE COMMUNICATIONCOURSEJul 2020  Oct 2020COOPERATIVE UNIVERSITY Cali, ColombiaDIPLOMA IN DIGITAL MARKETING Oct 2021  Dec 2021Pontifical Bolivarian University Medellin, Colombia Utilized CRM software to track customer interactions and provide personalized service.Provided product information and assistance to enhance customer satisfaction and loyalty.