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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEAnalytical, organized and detail-oriented billing specialist with more than ten years of experience, including e-billing expertise in a full service law firm environment. Collaborative team member with ownership mentality and track record of delivering high quality inbound and outbound customer service along with producing quality work. Productive resolution problem solving skills with superior work ethics. Ability to manage multiple task with completing priorities. Administrative support, accounts receivable and payable support, data entry and typing skills (45wpm). Excellent verbal and written communication skills and contribution to propel business efficiency and growth. EXPERIENCEJUNE 2023 TO NOVEMBER 2023BILLING COORDINATORPOLSINELLI PC/LLPManage billing for several attorneys in multiple offices across the United States. Provide high levels of customer support for inbound and outbound customers. Run reports for attorneys and LAAs. Participate in monthly investment meetings for assigned attorneys with members of the collection team. Billing done by paper edits as well as use of Tracker using Elite 3E-PRO. Research payments and costs back-up. Prepare trust applications and client refunds using Chrome River. Add client notes in ARCS3. Investigate and resolve issues to maintain billing accuracy. Billing assignment consist of approximately 700 invoices for 25 attorneys, totally over 1.5 million a month.2019 TO MAY 2023SENIOR BILLING COORDINATORSHERMAN AND HOWARD, LLCManaged billing/e-billing for two Arizona offices and four Denver attorneys using Elite Legal Billing System and e-Billing hub and BillBlast. Assisted in training with the onboarding of e-Billing Hub. Recommended other programs that were implemented to include Paperless Proforma, Electronic Bill Pay and Aderant/Expert. Suggested each biller should be assigned to their own attorneys, which resulted in more accuracy in billing and follow through. Investigated and resolved issues to maintain billing accuracy. Assisted with training PAs on Paperless Proforma to include better proforma editing practices in order to limit the time to turn around invoices with the least amount of revisions. Billing including working with 32 attorneys a monthly billing total of over two million at year end.22017 2019BILLING SPECIALISTBALLARD SPAHR, LLPLead Biller for the Denver Office. Managed billing for three departments Real Estate, Litigation and Mergers and Acquisitions. Successfully billed and collected over $1.5 million for year end. E-billing using Serengeti, Collaborati, Tymetrix 360, CounselGo, CounselLink, Legal Exchange and other systems to which included using e-Billing Hub for some clients. Provided single call resolution for most billing issues. Provided accurate and timely reports to appropriate parties which included working with time sensitive and confidential information. 2017-2011LEGAL BILLING COORDINATORLEWIS ROCA ROTHGERBER CHRISTIE, LLPClient billing management for twenty-one attorneys, approximately 600 bills per month with more than 2.5 million processed. Reduced A/R of the e-billing invoices from $200K to $10K, corrected and appealed rejected invoices to receive payment from clients. Provided accurate and timely reports. Responsible for editing, posting and entering time in the accounting system. Assisted in training accounting personnel on updated legal and e-billing procedures. Performed excellent customer service to attorneys, legal staff and outside client base. 2006-2011BILLING SPECIALISTHOLME ROBERTS & OWEN, LLP/BRYAN CAVESuccessfully managed client billing for thirty-four attorneys, approximately 500 bills per month, primarily for the litigation department, totaling over 1.5 million processed monthly. Provided accurate and timely reports to inbound and outbound client base. Performed high levels of customer service resulting in single call resolution. 2001-2005BILLING SPECIALISTHOLLAND AND HART, LLPSuccessfully managed client accounts for 28 attorneys, approximately 475 bills per month; globally totally over $900K processed which included more than 200 foreign clients and a vast amount of medical, energy, estate and employment clients. Assisted with payroll and accounts payable functions to include invoice and disbursement entry. Developed training materials for use of training regional biller and office managers on current billing procedures. Performed inbound and outbound customer service which resulted in increased customer satisfaction. 3EDUCATION AND TRAININGSHERMAN AND HOWARD, LLCRefresher course for Aderant/ExpertHOLME ROBERTS & OWEN LLP/BRYAN CAVE LLPCompletion of several HRO University Legal Classes PICKEN TECHNICAL COLLEGEComputerized Accounting CertificateGARY AREA CAREER CENTERMedical Office Management CertificateAWARDS/HONORS/MEMBERSHIPSOutstanding HRO Employee of the Month for periods in 2008, 2009 and 2010 Member of the Alliance for Professional Women (2005-2006) Pickens Technical College Student of Year Awards and Colorado Scholars Scholarship Recipient |
