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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEProfessional Summary:Tester of all things digital, cross-platform and device. Writer of test cases, test plans, user guides and documentation. Reconcile functional, business and user specifications. Im happiest when turning complex scenarios into digestible and meaningful components.Software & Special Skills:Certified Software Tester (ASTQB)Agile Tester certifiedAgile, Waterfall, Kanban, ScrumERP NetSuite (Oracle) implementationMobile, tablet, kiosk, touch screen, Mac and PC fluentJira, Asana, Bugzilla, ZephyrSQL Server Management Studio, WordPress, Ghost Inspector, Oppgen, Content Stack, Postman, Xenu, InSite, StoryServer, Axure, Filemaker Pro, Kentico, Litmus, SharePoint, Office 365, Power BI, Google and Adobe products, SalesLogix, RoboHelp, RightNow, HomeSite, FTP Programs, HTML, XML Sitemap, TrueCommerce EDIMany content management systems proprietary, customized and out of the boxBrowser add-ons, including Dev Toolbars, Resolution Test, ColorZilla, Firebug and Omnibug, Fiddler, WASP, OmniCat, LinkChecker, UA Switcher, YSlow, GA Manager and many moreSQL database queries508 and WCAG A through AAA compliance, Juicy Studio, JAWS, VoiceOver, Narrator, W3C markup and CSS validators, WAVE validatorQuick study for softwares, business processesDocumentation specialistWork very well autonomously, as a team member or leaderAn honest, thorough and conscientious individualVolunteer:Leader of the Pack Dog Rescue. We find and foster a few pups a year. Created and maintained a lost-pet website. Actively help rescue and reunite or rehome needy fur babies, regularly donate to locate animal shelters.Education & Certification:BA in Mass Communication, concentration in Print Journalism from Southwest Texas State UniversityMinor: Studio ArtCopy editor at The University StarStudied toward MA in Technical CommunicationCertifications: ASTQB Certified Software Tester, Agile Tester, DoubleClick StudioProfessional Work Experience:Four Hands Austin, TXSenior QA Analyst 2/2018 - CurrentIntroduced quality processes and standards to a global designer, importer and distributor of high-end furniture with over 100 applications built and maintained in house.Responsible for testing all elements of technology from Procure to Pay purchase order, shipping container, inbound shipment, receiving, sales order, outbound shipment, invoicing, payment including dropship and warehouse orders.Performed SQL database queries in lieu of a test environment.Tested highly customized ERP implementation and onboarded testing contractors.Validated orders produced via EDI.Tested proprietary Warehouse Management System (WMS), including custom rules and labels per customer, Prop 65 implementations.Maintained integrity of MSA (mobile selling app) used quarterly to introduce new designs at market in High Point and Vegas.Tested marketplace.fourhands.com, a tier-based website showcasing furniture and account profile management.Maintained quality of COPs, a customer onboarding system, which helps define customer tier as well as sales and support reps, based on ZIP Code, industry, annual spend.Freight Estimator, helps determine freight costs based on method of shipment, tax rate for Ship To address, shipper and CBM.Trained and led contractors and permanent testers.Created and maintained a library documenting business and application processes, quick-start training guides as well as comprehensive reference materials.GSD&M Austin, TXQA Supervisor 4/2013 - 8/2016Supervised a team of five proofreaders, three translators.Managed translation vendors and freelancers.Trained team on digital QA processes as they transition from traditional media into digital.Led team through ISTQB (International Software Testing Qualifications Board), ATA (American Translators Association) and Agile Tester certifications.Performed QA testing on all digital assets, internally and client-facing, including mobile, desktop, responsive, kiosk, GA tracking, multi-path, A/B tests.Tested 508 compliancy for Texas A&M blog and United States Air Force recruiting websites. Consulted on compliancy for Hilton hotels.Brands include US Air Force, Stainmaster, Ace Hardware, John Deere, Walgreens, PetSmart, Hallmark, Whole Foods, Southwest Airlines, Jarritos.Tested Super Bowl digital deliverables.Razorfish Austin, TXSenior QA Analyst 7/2010 - 3/2013Tested mobile, tablet, kiosk and desktop experiences on all platforms for multi-million dollar accounts. Performed unit, integration and regression tests on creative, functionality and content that was dynamic, personalized, regionalized and translated.Brands include BlackBerry multilingual sites for the Z10 product launch. Rules, devices, offerings and browser support varied per region.Delta Air Lines touch-screen kiosks displaying all US and international routes as well as specialized locale imagery and key points.AT&T Digital Life home security. Tested web and mobile app user interface in a hardware lab, which included security and water leak alarms, doorbells, video cameras, lighting and other home automation products.Project basis for AD Agencies and Software Shops (Contract) Austin, TXQA Analyst 2010 2014Anti-smoking campaigns for the State of Texas that required 508 AA compliance.Monthly NASCAR e-news blast.Nissan Leaf product launch website.Kraft Foods microsites for multiple brands, including mini games and weight-loss community that tracked user activity and caloric intake, recommended virtual diet partners, and meal/activity programs based on BMI, age and general health.Disney games that guided users in planning their visit to the theme parks.Acted as consultant, training traditional print shop on digital QA methodologies. Implemented bug tracking system.Springbox Austin TXQuality Assurance Manager 2/2007 - 7/2010Implemented all quality processes and standards for award-winning digital agency.Spearheaded agency-wide process development and documentation.Administered and performed training on bug tracking tool Jira.Wrote test plans, use cases and user guides around internal tools and client deliverables.Performed regression, integration, and unit testing as well as validation on all things web based, including rich media modules, 3D, complex websites (multi-language, e-commerce, multi-level authentication), mobile sites and apps, social integration, kiosks, CMSs, admin databases, analytics, banners and HTML emails.Copyedited and QAd creative comps and information architectures for usability, consistency, adherence to style guides.Contributed regularly to Springboxs blog.Effectively communicate and negotiate in an extremely deadline-driven environment.Brands include Livestrong Foundation, The Michael J. Fox Foundation, Sweet Leaf Tea, Honda, Aquafina, Dell, AMD, LG, PayPal, Scion, Toyota.Hoovers, Inc Austin TXOnline Quality Assurance Manager 6/2004 - 2/2007Managed a team through several website introductions and redesigns as well as complex subscription and multi-level authentication process overhauls.Functional regression, integration and unit testing as well as validation on quarterly CD-ROM, print, marketing and web-based products, both customer facing as well as proprietary internal tools and applications.Researched and reported bugs for all departments and their clients; including issues with the sales, customer support, authentication and Help databases; CMS; intranet; and several regional/multi-level access, content-driven websites.Wrote test plans and use cases.Copyedited and fact checked.A sharp eye for detail and consistency, the ability to view products from a variety of perspectives, including technical, creative, editorial, marketing and customer friendliness.Hoovers, Inc. Austin TXQuality Assurance Specialist 5/1999 - 6/2004Functional regression, integration and unit testing as well as validation on websites, CD-ROM and proprietary applications.Copyedited, fact checked and provided usability feedback.Tested the data integrity and functionality of co-brands and incoming and outgoing data feeds as well as marketing and customer communications.Wrote and maintained customer Help documentation and FAQs in an extremely dynamic environment.Researched and reported bugs for all internal departments and their external clients.Maintained non-subscription UK website, including creating content and imagery.Part of a small team responsible for the success of several website redesigns as well as overhauls and introductions of internal customized and proprietary databases and tools.Hoovers, Inc Austin TXAssociate Editor 10/1997 - 5/1999Grew and maintained a business information database for print and web.Researched news from major business publications to write, copyedit and fact check and cross reference company overviews and histories, as well as lists of officers, competitors and products and operations. |
