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SURYANSHKATARIACUSTOMER SERVICE ANDHOSPITALITYPROFESSIONALPHONE NUMBER AVAILABLEEMAIL AVAILABLE6115 Ruatan Street, Berwyn Heights,20740, United StatesA BOUT METo leverage my extensiveexperience in customer service andhospitality to contribute to thesuccess of a dynamic organiza on. Iaim to deliver excep onal serviceand enhance customer sa sfac on,aligning my professional goals withthe organiza on's objec ves formutual growth and success.EDUCATIONBUSINESS ANALYTICSMONTGOMERY COLLEGEMARYLANDS K I L L SStrong Problem-Solving Skills WithA Focus On Customer Sa sfac onExcellent Communica on AndInterpersonal SkillsProcient In MS Oce (Word,Excel, PowerPoint, Outlook) AndOther Internet Applica onsSelf-Mo vated, Quick Learner,Capable Of Working IndependentlyAnd As Part Of A TeamA en on To DetailOrganiza onal SkillsTime ManagementTeam ManagementWORK E X P E R I ENCESERVER/BARTENDER/MANAGER/HOSTRASIKA PENN QUARTERAUG 2023Provided excellent customer service by managing reserva ons, gree ng guests, and ensuring a welcoming environment.Resolved customer complaints eciently, maintaining high levels of customer sa sfac on.Organized sta schedules and trained team members to uphold company policies and standards.Monitored sales and payroll data, ensuring accurate records.Managed inventory by ordering necessary supplies within budget constraints. SERVER/BARTENDER/MANAGER/HOSTTHE PARK PLACEJAN 2023 - AUG 2023Delivered high-quality customer service and managed reserva ons and guest sea ng.Addressed customer issues promptly, ensuring a posi ve dining experience.Coordinated sta schedules and compliance with company policies.Recorded sales and payroll data accurately.Maintained inventory by ordering supplies within budget. SERVER/BARTENDER/MANAGER/HOSTMEDIUM RAREMAY 2022 - JAN 2023Ensured excep onal customer service by managing reserva ons and gree ng guests.Handled customer complaints and feedback eec vely.Oversaw sta scheduling and compliance with company policies.Kept precise records of sales and payroll.Ordered food, linens, and other supplies within budget limita ons. MANAGERVIRAAJFEB 2021 - MAY 2022Managed customer rela ons by handling reserva ons and gree ng guests.Resolved customer issues to ensure sa sfac on.Organized and trained sta to adhere to company standards.Recorded sales and payroll data eciently.Ordered necessary supplies while adhering to budget constraints. Mul -TaskingL ANGUAGESEnglishSpanishSERVER/BARTENDER/MANAGER/HOSTRASIKA PENN QUARTERJAN 2019 - FEB 2021Enhanced customer experience by managing reserva ons and gree ng guests.Addressed and resolved customer complaints promptly.Organized sta schedules and tracked employee hours.Trained sta on restaurant procedures and customer service standards.Managed bar inventory and supplies, ensuring a well-stocked environment. SERVER/BARTENDER/HOSTRASIKA WEST ENDSEP 2018 - JAN 2019Provided outstanding customer service by managing reserva ons and gree ng guests.Handled customer complaints eec vely, ensuring a posi ve experience.Interacted with customers, took orders, and served food and drinks.Assisted with phone orders and other restaurant du es as needed. BARTENDER/SERVER/HOSTMASALA ARTSEP 2017 - JUL 2018Delivered high-quality service by interac ng with customers, taking orders, and serving food and drinks.Maintained bar inventory and supplies.Prepared alcoholic and non-alcoholic beverages for patrons.Addressed guest concerns to ensure a pleasant dining experience. VISA CONSULTANTCOX AND KINGS GLOBAL SERVICESJUN 2016 - SEP 2017Assisted customers with their visa applica on process.Handled passports and veried relevant documents.Coordinated with embassies for the processing of visas. TRAINEERC NISSAN PVT. LTD.SEP 2015 - FEB 2016Communicated and coordinated with customers to meet their needs.Provided leadership and teamwork within the department.Made recommenda ons to customers regarding their vehicle preferences.