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Click here or scroll down to respond to this candidateCandidate's Name
Greenwood, SC Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Enthusiastic Sales and Customer Service professional with expertise in communication and
negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive
knowledge of products and services as well as creating solutions for customers to drive loyalty,
retention and revenue. Highly adept at training, managing, coaching and mentoring sales and
customer service associates with talent for interacting with staff at all levels of organization and public.
Authorized to work in the US for any employer
Work Experience
Sales Specialist
Lowe's Home Improvement - Greenwood, SC
November 2020 to Present
I serve as an expert in the flooring department, explaining the specifications and features of a product
or service to existing or potential customers, with the goal of closing a sale. I provide exceptional
consultative services to customers and confirms their needs are met before leaving the store. I am also
responsible for executing orders and projects in the flooring department.
Sales Representative
Quality Chrysler - Greenwood, SC
January 2016 to October 2020
Established beneficial professional networks and partnerships to gain insight and campaign support
resulting in long-term business relationships.
Devised and implemented product strategies for filling market gaps and driving consistent sales.
Met frequently with technical, product management and service personnel to stay current on company
offerings and business policies.
Built strong rapport with clients by understanding needs and clearly explaining products.
Helped resolve client problems quickly with superior customer service.
General Manger
Hall Utility Construction - Greenwood, SC
January 2009 to December 2016
Successfully completed 3 FTTH projects for Wilkes, WCTEL and PRTC
Enhanced operational success through effective staffing, strong training, adherence to safety regulations
and well-timed customer service.
Delivered business strategy and developed systems and procedures to improve operational quality and
team efficiency
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and
industries.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk
analysis to implement corrective actions.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Estimated expected changes in business operations and made proactive adjustments to employee
schedules and inventory levels to address needs.
Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality
standards.
Sales Manager
Lowe's Companies Inc - Greenwood, SC
March 2003 to December 2008
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and
industries.
Monitored metrics and marketing investments to assess performance and implement continuous
improvements.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and
achieve sales goals.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Improved sales processes to streamline customer acquisition and onboarding strategies.
Delivered engaging sales presentations to new clients, explaining technical information in simplified
language to promote features and increase client base.
Organized promotional events and interacted with community to increase sales volume.
CATV and Telecommunication Installer
Turnbrook Utility Construction - Mauldin, SC
August 2001 to January 2003
Worked closely with network administrators and server engineers to deliver quality service.
Installed and configured new devices and system components.
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action
for resolution.
Responded to service requests during and after business hours.
Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance
and support of voice, data, VoIP and CTI applications.
Coordinated installation of new users and relocations of existing users.
Read blueprints and schematics to correctly place equipment.
Set up networks and computers for business and residential customers.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record,
consistently arriving to work ready to start immediately.
Education
High School Diploma
Emerald High School - Greenwood, SC
August 2001
Skills
Account servicing
Lead prospecting
Sales Closing
Problem solving strength
Product promotions
Customer Relations
Performance improvement
Retention strategies
Sales processes
Order management
Strategic Account Development
Coaching and mentoring
Goals and Performance
Product and Service Sales
Blueprint Reading
Microsoft SharePoint
Risk Analysis
Telecommunication
Schematics
Product Management
Business Analysis
Project Management
Process Improvement
User Acceptance Testing
Change Management
Management
Agile
Business development
Marketing
Leadership
Digital marketing
Succession planning
Analysis skills
Documentation review
Forecasting
Certifications and Licenses
Driver's License
OSHA 10
OSHA 30
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