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Click here or scroll down to respond to this candidateTINA DPOWELLEMAIL AVAILABLEmPHONE NUMBER AVAILABLELouisville, KY Street Address
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Meticulous and analytical loan professional trained in diverse loan products and exhaustive approval processes. Knowledgeable about application requirements, financial histories and underwriting processes.PROFESSIONAL SUMMARYSysco - Sale ConsultantLouisville, KY 09/2022- PresentWell versed in customer service, making sure everything is completed before end of day.Digital Risk - ProcessorMount Washington, KY 07/2020 - 01/2022PNC - Branch Sales Service AssociateMount Washington, KY 05/2018 - 06/2020Louisville Metro Safe - NCIC AgentLouisville, KY 10/2018 - 05/2019WORK HISTORYWell versed in Mortgage Servicing System (MSP) input and navigation, including but not limited to processing payments and reviewing detailed loan historyEntered data into computer tracking system and filed paperwork according to procedures.Received and reviewed incoming documents andmaterials.Applied knowledge of banking products and services to meet customer needs and enable customers to achieve financial goals.Targeted and engaged potential customers in market by building relationships and creating value propositions with impact.Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.Wrote detailed reports on property damage, theft,presence of unauthorized persons and unusualincidences.SKILLSQuality Inspections andReporting Document Review Continuous Improvements Production Documentation Customer ServiceKnowledge of ProductionProcesses Critical Thinking Multitasking and Organizing Personnel Records Document Management Data EntryUniversity of LouisvilleLouisville, KYSome College (No Degree):Business72 Credit Hours: BusinessManagementEDUCATIONFifth Third Bank - Mortgage OriginatorLouisville, KY 03/2016 - 09/2018Ford Motor Company - Assembly Line Production Worker Louisville, KY 07/2012 - 03/2016Humana - Medicare Enrollment SpecialistLouisville, KY 09/2011 - 06/2012AT&T - CSR/Sales RepresentativeLouisville, KY 01/2011 - 08/2011PNC Mortgage - Loan OfficerLouisville, KY 09/2010 - 07/2011Century Mortgage - Senior Mortgage Loan Originator Louisville, KY 04/2000 - 09/2010Explained different types of loans pertaining to client situations.Worked with underwriters to fix application problems and resolve issues. Monitored pipelines to track and log status of loans. Maintained product quality with visual inspections and physical testingPromoted safety and productivity by keeping work areas clean and organized.Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.Scheduled appointments with applicants to gatherinformation and explain benefits processes.Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.Exceeded call monitoring expectations through accurate reporting and processing.Submitted loan applications to underwriter forverification and recommendations.Originated, reviewed, processed, closed andadministered customer loan proposals.Explained different types of loans pertaining to client situations. Worked with underwriters to fix application problems and resolve issues. Monitored pipelines to track and log status of loans. |
