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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEAruba/Meraki WiFi. Clearpass NAC and Authentication. Cloud and Local PBX Administration. Campus Networking. Checkpoint Firewall. F5.E FORMAL TECHNICAL TRAINING:Check Point Certified Admin (CCSA) March 2022Ringcentral Administrator March 2020Dell Campus Network Design, Advanced Features, and Configuration April 2018 Enghouse Zeacom Contact Center March 2016ITIL Certification August 2015Interconnecting Cisco Networking Devices - ICND1 April 2014 MAC OS X Support Essentials, Microsoft Desktop (MCDST), VMware vSphere 2013 and Prior PROFESSIONAL EXPERIENCE:Clario (Company name change and acquired BioClinica) Boston, MA Network and Telecom Services - Senior Telecom Administrator November 2021- April 2024 Responsible for 2 on premise 24x7 Call Centers with agents in over 5 countries. Managed Corporate Wide Wi-Fi in 14 offices running 250+ WAPSs using Aruba and Meraki Lead Upgrade of Aruba Airwave to Central, taking advantage of Cloud WAP management Managed Company wide voice/phone system Worked with F5 devices, for various tasks, including Load balancing, Certificate management, and DNS Maintained and Administered Aruba Clearpass NAC/Authentication System Checkpoint Firewall AdministrationERT Corporation (Acquired Personal Health Technologies) Boston, MA Data Center Management Senior Telecom Administrator February 2015- November 2021 Responsible for the company wide voice support including worldwide Call Center Managed 24X7 On-Premises Call Center infrastructure supporting 150+ agents across 3 countries Lead Project to consolidated and migrate 2500+ users from 10 + onsite PBXs to Cloud Worked with stakeholder and HR staff to create and manage corporate wide incoming call flow IVRs Troubleshoot various SIP and voice quality issues Upgraded Meraki Wi-Fi to ERT company standard Aruba in multiple regional offices Migrated local office Call Center to NEC/Enghouse Call Center to comply with company standard Personal Health Technologies Corporation Boston, MA Systems Administrator December 2010 February 2015 Responsible for the upkeep, administration, configuration, ensuring reliable operation of various internal systems Traveled and setup Virtual Infrastructure incorporating a SAN environment for remote office overseas Upgraded Corporate Wi-Fi to Cisco Meraki Grew and supported Cisco VOIP environment, Call Manager, Unity, and Contact Center Created standard software profiles for respective teams increasing workstation deployment efficiency Maintenance and administration of Active Directory, Exchange, VPN, Wi-Fi, Antivirus Concordant Rater Systems Boston, MATechnical Support Analyst November 2009 - June 2010 Provided support to end/users on custom software products (Rater Station). Supported internal staff technical needs. Built and supported companywide Wi-Fi network. Created various processes including rater station build and inventory management. Tracked and analyzed customer/software issues. Ensured data integrity by fixing user input errors in source database Performed remote maintenance and upgrade to rater stations Joslin Diabetes Center - Harvard Medical Boston, MA Helpdesk Support Specialist II October 2005 - January 2009 Supported clinical, research and administrative staff users to resolve or escalate issues. Automated the (100+) client-side upgrade of a major Electronic Medical Records System. Researched, recommended, tested, and rolled out a new Patch Management system. Used McAfee Corporate edition to manage and analyze virus infections. Used Dell Image-Direct System to create an organizational wide standard image. 1Taxware LLC Salem, MAJunior Administrator, IS Support November 2004 - October 2005 Participated in planning and project initiatives, with day-today help desk support Installed, and managed a virtual server environment, which decreased delivery time and operating costs. Gathered, and delivered on, requirements from developers for test environments. Provided users with various group informational sessions including remote access and intranet page creation. Prepared, underwent, and participated in a SAS70 certification review. Excelergy Corporation Lexington, MASupport Engineer May 2004 - November 2004Acted as a technical liaison between clients and developers to resolve customer issues Gathered, analyzed and tested customer reports to determine if described software behavior was intended/bug Defined the database lifecycle while implementing new methods to manage a terabyte + of client data. Demonstrated an expedite learning curve of Excelergys software by gaining access rights to source. Analyzed software upgrade and database structure changes to make SQL statements and C++ code fixes. Bose Corporation Framingham, MASoftware Tester (Temporary Contract position) November 2003 - March 2004 Tested audio equipment, which used Cirrus chip. Became familiar with sound processing concepts, techniques, and measurement Carried out Ad-hoc and specific test cases. Gained extensive knowledge on audio/video equipment and technologies. Worked with software developers to write new and more efficient test cases. Massachusetts College of Pharmacy Boston, MAJunior Administrator, Helpdesk Analyst Fall 2001 - Summer 2003 Provided Anti-Virus, Network, Hardware, and Software support to students and faculty of the college in-person/phone/email. Gained knowledge on the operation of an IT department by participating in a department reorganization and migration Migrated 30+ users/machines from WinNT to Win2000 to attain the use of Active Directory Recommended, managed, and planned the roll out of new antivirus software to 200+ endpoints Initiated analysis of university virus instances resulting in the apprehension of a student computer hacker Developed an email filtering policy, which reduced calls to helpdesk EDUCATION: Wentworth Institute of Technology Boston, MA Bachelor of Science degree in Computer Science 2003 Selected by the Dean of Students to fill the single student position in Wentworth's Network Security Committee. Created a POC for web-based electronic Professor Evaluation system to replace paper form 2 |
