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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Bentleaf Dr.Dallas, GA Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfessional SummaryExperienced IT professional with a strong background in system administration, network support, and disaster recovery. Proficient in managing corporate-level systems, troubleshooting, and providing excellent customer service. Skilled in Active Directory, Intune, Azure, and Exchange administration. Adept at handling day-to-day helpdesk operations, desktop/laptop configuration, and data tape backups. Committed to resolving technical issues promptly and efficiently.Work Experience*Senior IT Support Specialist**Cumulus Media, Atlanta, GA (2015 - Present) *- Managed domain services, including Active Directory and Exchange administration.- Administrator for Intune and Azure services.- ESM Adnin and SDAdmin for ManageEngine ServiceDesk Plus- Provide helpdesk support for over 400 markets.- Troubleshot technical issues for corporate executives and office staff.- Monitored data tape drives and ensured data integrity.- Restored documents from Barracuda cloud backups.- Updated firmware on Barracuda Firewalls and maintained Par files.- Facilitated virtual meetings using Blue Jeans, Skype for Business, and WebEx.- Assisted with account migrations using ADMT.- Supported onsite migrations between domains.- Upgraded PCs from Windows 7 to Windows 10.- Conducted testing for Windows 11 upgrade.*Systems Support Technician**ITT Technical Institute, Douglasville, GA (2012 - 2015)*- Supported faculty and staff across 140+ campuses.- Managed Active Directory, user accounts, and permissions.- Resolved work orders using a ticket system.- Installed, configured, and repaired Dell and Lenovo desktops and laptops.- Maintained over 100 campus computers.- Provided support for Avaya VOIP phone systems.- Managed domain printers (HP, Dell, Canon, Lexmark).- Specialized in troubleshooting and network configurations.- Re-imaged computers using Clonezilla and Parted Magic.- Completed LFS101 Linux course with honor.- Completed VMWare vSphere Transition course.Education- Bachelor of Cyber Security (In Progress)*Strayer University, Atlanta, GA**Expected Graduation: 2024*- Pursuing a masters degree after graduation*ITT Technical Institute*- Assosicates Computer Science Network Engineer Program |
