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Hyattsville, MD. Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEDynamic and results-driven professional with over two decades of experience in client relations, sales, andmilitary communications. Demonstrated expertise in strategically analyzing customer needs, implementinganalytical strategies to optimize processes, and ensuring seamless communication in high-pressureenvironments. Proven track record of exceeding intake targets, enhancing data quality, and fostering lastingclient relationships. A collaborative team player with strong analytical skills and a commitment toexcellence.SkillsClient Relationship Management Analytical Thinking Communication (Verbal andWritten) Cross-functional Collaboration Process Enhancement Customer ServiceSales Techniques Problem Solving Teamwork Security Compliance DocumentManagement Data Analysis Record Keeping Equipment Operation (Communicationequipment in the Navy) Troubleshooting Maintenance Checks Compliance with MilitaryRegulations Sales Process Management Intake ProceduresExperience2003 - PRESENT (40HRS/WEEK)Verizon Communications, Silver Spring, MD. - Client Relations Specialiste Strategically analyze customer needs and effectively communicate appropriatedocumentation requirements, resulting in streamlined intake processes and increasedrevenue generation.e Implement analytical strategies to enhance data quality and accuracy in case filing systems,ensuring efficient retrieval and maintenance of records for legal personnel and externalstakeholders.e Leverage analytical insights to optimize customer interactions, resulting in improvedsatisfaction ratings and strengthened client retention within a high-volume intakeenvironment.e Collaborate with cross-functional teams to identify and address opportunities for processenhancement, leading to enhanced efficiency and effectiveness in document managementand intake procedures.2000 - 2003 (40HRS/WEEK)Comcast, Washington, DC. - Inside Sales Representativee Achieved or surpassed intake targets through effective communication with clients,utilizing consultative techniques to assess needs, address concerns, and recommendappropriate services.