Candidate Information Name Available: Register for Free Title Technical Support User Experience Target Location US-AZ-Mesa Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
PHONE NUMBER AVAILABLE Tempe, AZ Street Address
EMAIL AVAILABLEhttps://github.com/gcatmilSKILLSLanguages: Python, Java, Javascript (ES6) / HTML / CSS, JSON / XML, VBA, DAX Frameworks: React, Bootstrap, jQuerySoftware: Visual Studio Code, IntellJ, R, GGPlot, Excel, PowerBI, Tableau, Adobe CC (Illustrator, Photoshop) Mobile Development: React Native, FigmaWeb & Database: MySQL, jQueryPROFESSIONAL EXPERIENCEVoice Communications Intern Salt River Project January 2023  Present Tempe, AZ Generated monthly call reports using Ribbon Analytics and Excel; visualized data trends with PowerBI. Provided technical support for Microsoft Teams and Outlook, ensuring effective communication. Developed user guides with Photoshop, Adobe PDF, and Illustrator for various phone technologies. Collaborated with internal and external teams on projects and issue resolution through ServiceNow. Conducted on-site tasks, including replacing communication hardware and diagnosing network devices. Writing Tutor Arizona State University October 2020  January 2023 Tempe, AZ Delivered personable and friendly customer-facing interactions, efficiently diagnosing and resolving writing-related issues for over 200 students per semester. Managed appointment sessions, ensuring effective time management and personalized support, resulting in a 20% increase in student satisfaction ratings. Analyzed and reported on student performance data using Inscribe, identifying key areas for improvement and tailoring support strategies accordingly. Provided end-user support through Inscribe, showcasing strong analytical skills and effective problem-solving abilities, contributing to an improvement in writing proficiency among tutored students. EDUCATIONMaster of Science: User Experience May 2024Ira A. Fulton Schools of Engineering, Arizona State University, Mesa AZ GPA 4.00 Bachelor of Science: Technical Communication (concentration in User Experience) May 2023 College of Integrated Science and Arts, Arizona State University, Mesa AZ Certificate in Applied Business Data Analytics May 2023 W.P. Carey School of Business, Arizona State University, Tempe AZ Certificate in Front-End Development December 2022 PromineoTech & West-MEC