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SummaryA supportive IT Professional with extensive experience in multiple aspects of computer technology. Successful history of creating and maintaining exceptional relationships with senior partners, executives, product owners, and colleagues. Extensive expertise in servers, networks, LAN/WAN connectivity, and desktop equipment. Demonstrated ability to provide problem recognition, research, isolation, and follow up for complex user problems. Ability to handle multiple projects with effective prioritization and timely implementation. An outstanding system/network administrator and mentor with proven analytical and problem-solving abilities as well as individual contributor and a solid team builder. Energetic, accountable, adaptable, detail oriented, hands-on professional with excellent written, verbal and platform skills.EmploymentConnected Technology (MSP) (07/2023-03/2024)Lead TechnicianProvide WLAN/WAN/LAN support/administration to various clients. Responsibilities included: Support/Administration of Cisco Meraki products (routers,switches,firewalls, waps) Support/Administration of Windows server versions 2012 - 2022 Support/Administration of VMware Support/Administration of Connect Wise Support/Administration of Autodesk products Support/Administration of ProofPoint Support/Administration of Symantec products Support/Administration of Adobe products Support/Administration of Azure Support/Administration of Intune Support/Administration of Datto Support/Administration of Quickbooks Support/Administration of Windows 10, 11Comtech PST (11/2021-3/2023)Sr. System AdministratorProvide WLAN/WAN/LAN support/administration to various clients. Responsibilities included: Support/Administration of Cisco routers Support/Administration Palo Alto Firewall devices Support/Administration of HPE/Aruba Switches and Wireless Access Points Support/Administration of Windows server versions 2012 Support/Administration of VMware Support/Administration of HP Desktops, Laptops and Apple devices Support/Administration of Software Engineering Applications (Ansys, Mentor Graphics, ADS) Support/Administration of Autodesk products Support/Administration of Freshservice Support/Administration of Symantec products Support/Administration of Sophos products Support/Administration of Adobe products Support/Administration of Azure Support/Administration of Intune Support/Administration of WSUS Support/Administration of RSA software and tokens Contemporary Computer Services (7/2020-11/2021)Sr. System EngineerProvide WLAN/WAN/LAN support/administration to various clients. Responsibilities included: Design/Support/Administration of Windows server 2012 1405A Nottingham PlaceCoram, N.Y. 11727Phone PHONE NUMBER AVAILABLEEMAIL AVAILABLE Support/Administration of Desktops, Laptops and Apple devices Administration of MAC address filtering Administration/Support/Management of Microsoft Office 365 Design/Administration/Support/Management of Google Workspace for Education Administration/Support/Management Windows devices utilizing Intune Administration/Support/Management of Azure AD Project ManagementCore BTS (3/2018-9/2019)Sr. Network/Systems EngineerProvide WLAN/WAN/LAN support/administration to various clients. Responsibilities included: Design/Support/Administration of Windows server versions 2012/2016 Project Management Support/Administration of VMware Administration of Microsoft Office 365 Support/Administration of Cisco Meraki Solutions Configuration/Administration of Cisco Meraki MDM (mobile device management, SSO, multi factor authentication) solution Cisco UCS IP Phone upgrade projectNorth Shore Hebrew Academy High School (11/2013-3/2018) Director of Information TechnologyProvide WLAN/WAN/LAN support/administration to Education Organization with approximately 450- 550 users (local and remote).Responsibilities included: Design/Support/Administration of Windows server versions 2003, 2008R2, 2012 Support/Administration of VMware (servers and desktops) Configuration/Support/Administration of SonicWall firewall, Cymphonics & Lightspeed web filters Configuration/Support/Administration of Alcatel- Lucent switches Support/Administration of HP Servers Support/Administration of VDI Support Administration of Barracuda products Symantec Endpoint Protection suite Engineering/Support/Administration Symantec products Configuration/Support/Administration of Panasonic DSX 160 PBX Configuration/Support/Administration of Apple products using Casper Suite management software Configuration/Support/Administration of Google G-Suite (application management, SSO, multi factor authentication) Configuration/Administration of Microsoft AzureEastneck Nursing & Rehabilitation Center (7/2006  5/2010) Director of ITProvided WLAN/WAN/LAN support/administration to multi-location Healthcare Organization with approximately 250 users reporting directly to Managing Directors. Responsibilities included: Installed, configured, tested and updated approximately 50 different software applications(Accounting, ADL Clinical, Time & Attendance, Schedule Optimizer, Medisoft, ReDoc, Framework, etc,) Installed, configured, tested Dell Desktops, HP and Dell laptops. Installed, configured, tested Dell Poweredge servers. Installed, configured, tested 2 Citrix Farms (Presentation Server 4.5) consisting of 4 servers. Installed, configured, tested Windows Server 2003, 2008 Enterprise and Standard. Responsible for designing of cabling system and end to end testing for 9 locations. Installed, configured, tested Cisco 1800 and 800 series routers Installed, configured, tested Cisco ASA 5500 Security Devices Configured Site to Site and Remote Access VPN tunnels Help DeskEducationGoogle Cybersecurity CertificateOnline certification (4/2024)CISCO CCENTOnline certification (6/2018)RCS TRAINING CENTER (NAEC), New York, New YorkNovell Certified NetWare Engineer, (6/93)BRIARCLIFFE COLLEGE, Woodbury, New YorkDiploma - Computer Operations, (12/92)SUBURBAN TECHNICAL SCHOOL, Hempstead, New YorkDiploma - Advanced Electronic Technology, (7/91)