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Title Customer Service Real Estate
Target Location US-OH-Brunswick
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Valley Forge Drive, Brunswick OH PHONE NUMBER AVAILABLEEMAIL AVAILABLEOver 20 years of experience in the Residential/Commercial Real Estate Title Insurance field with strong analytical skills, attention to details, as well as excellent customer service skills.FEBRUARY 2020  APRIL 2024, NORTHSTAR TITLE, A DIVISION OF STEWART TITLETITLE SPECIALIST/ESCROW ASSISTANTOrder entry reviewing purchase agreements and entering information into the computer program, (Ramquest) to include buyer/seller information, realtors/brokers, lender, attorneys and sales representatives. Follow up on earnest money and open interest bearing accounts when required. Order surveys, inspections, etc.Disbursements, set up wires/process checks, invoicing.Reviewing title exams and property records including taxes, liens and judgments, bankruptcy, mortgages and foreclosure proceedings in titles existence. Complete title commitments and owners/loan policies. Completing lender requirements including special tax requests, chain of title, closing protection letters.Ordered payoffs from lenders and State of Ohio Tax liens including title clearing.Communicated with lenders, attorneys and mobile notary services to schedule closings and ensure a successful customer experience.Reviewing documents such as Deeds, Mortgages, Assignments, Releases, UCCs, etc. to verify they meet all state and county requirements. Complete required conveyance forms. Calculate recording fees, schedule local searcher to record documents in person and overnight packages. E-recording of documents online using CSC eRecording and Simplefile.MAY 2004  JANUARY 2019, FIRST AMERICAN TITLE INSURANCE COMPANYTITLE EXAMINERResearching the history of property records including taxes, liens and judgments, bankruptcy, mortgages and foreclosure proceedings in titles existence. Complete title commitments, reports and policies including title clearing.RECORDING COORDINATOR & TEAM LEADERReviewing documents such as Deeds, Mortgages, Assignments, Releases, etc. to verify they meet all state and county requirements. Calculate recording fees, schedule local searcher to record documents in person and overnight packages. Managed teams workload and reviewed production logs to verify expectations were met.ESCROW OFFICER & TEAM LEADERPrepared and reviewed closing documentation for multi-state refinance transactions for accuracy and completeness. Prepared HUD-1 settlement statements in accordance with lender instructions, lien payoffs, tax and insurance certificates. Communicated with lenders, attorneys and mobile notary services to schedule closings and ensure a successful customer experience. Delegated files to team members and ensured files were completed in timely manner. Trained new employees on necessary procedures. Quickly addressed customer problems and proactively resolved issues before closings. Maintained communication and relationship with lender to troubleshoot issues and ensure excellent customer service.AUGUST 2000  MAY 2004, GUARDIAN TITLE & GUARANTY COMPANYADMINISTRATIVE ASSISTANTHandled office tasks, such as filing, scheduling meetings, photocopying, faxing, mail distribution, ordering office supplies, and coordinating event. Also, generating monthly order reports including sales representatives commission and expense reports.COMMITMENT & POLICY TYPISTTyped commitments and policies. Assisted branch offices with their backlog of polices to get them current. Kept track of inventory of policy jackets and endorsements. Submitted monthly insurance premiums to underwriters. Worked with Insurance Underwriters during yearly audits.ESCROW OFFICERExamined real estate purchase contracts/lender instructions and developed relevant closing documents. Coordinated and calculated financial figures with lenders, buyers, sellers and realtors. Prepared HUD-1 settlement statements in accordance with lender instructions, lien payoffs, tax and insurance certificates. Addressed and cleared issues identified during title search including payoffs, liens, judgments and probate matters. Facilitated closing appointments and notarized documents required by the buyers and sellers. Handled the receipt of funds to escrow and subsequent disbursement of funds. Prepared documents for recording.AUGUST 1997  AUGUST 2000, OHIO BUSINESS COLLEGERECEPTIONIST/ADMINISTRATIVE ASSISTANTJUNE 1999ASSOCIATE DEGREE IN BUSINESS ADMINISTRATION/ACCOUNTINGOHIO BUSINESS COLLEGEProficient with computers and the ability to learn new software programsTitle experience in multiple statesTelecommuting ExperienceProviding excellent customer serviceProficient with Microsoft Office/Excel, Data Tree, Data Trace, Wintract, FAST, Netronline & several public records search programs

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