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Click here or scroll down to respond to this candidateCandidate's Name
Glen Carbon, IL Street Address PHONE NUMBER AVAILABLEACCOUNT MANAGERDynamic and results-oriented Account Leader with expertise in fostering strong client relationships, driving revenue growth, and managing strategic accounts across various industries. Leverage expertise in negotiating contracts, developing tailored solutions that meet client needs, and leading cross-functional teams to achieve sales targets.CORE COMPETENCIESAccount Management Relationship Management Client Relationships Revenue Growth Strategic AccountsProfessional Development Sales Enablement Sales Targets Budget Management Labor CostingPROFESSIONAL EXPERIENCEProgressive Leasing Account Manager 06/2021 01/2024Embraced personal and professional development to help growth within position. Used proven strategic thinking and problem-solving skills to help achieve company goals.Highly skilled in building and maintaining multiple relationships with key professionals with my book of business.Drove results through daily trainings with individuals, groups, and market leaders to help generate key behaviors.Used sales experience, strategies, and ideas to help revolutionize the customer experience with a no credit option.Zips Carwash Account Manager 03/2021 06/2021Maintained budgeted standards for labor cost, equipment repairs and replacement for 11 locations. Managed ongoing recruitment processes and oversaw sales training at all the sites in the market.Fostered sales growth through increased car counts and revenue per car.Supervised coaching and role playing to effectively teach winning sales techniques.Mobilelink Territory Manager 10/2020 01/2021Maintained daily operations, cash handling, inventory issues, daily store audits and staffing issues due to Covid.Developed monthly action plans for 11 locations to meet and exceed daily and monthly goals.Made hiring a diverse team a high priority and personally played a role in the training and development process of each new hire.Built a continuous learning environment that delivered a knowledgeable and skilled team.Cricket Communications/AT&T Retail Business Manager 01/2014 06/2020Supervised store personnel to meet and exceed assigned goals for customer experience, sales and services, revenue, and monthly retention. Managed multiple stores to ensure that each met sales performance and profitability criteria. Maintained the appearance, planogram, daily operations, and inventory levels for multiple locations. Conducted disciplinary action plans according to company and union guidelines. Built team morale with monthly team building events. Recruited, Staffed, Trained and Developed a very successful and diverse staff.Launched 4 new Cricket Branded locations in the Saint Louis market.Created additional sale opportunities through creative marketing campaigns and built strong relationships with Chamber of Commerce and local businesses to increase brand awareness.Developed and monitored action plans for the accomplishment of daily/monthly goals.Maintained up to date knowledge of competitive offerings to combat locally through Own-Your-Turf initiatives.Enhanced customer retention and satisfaction by ensuring outstanding and prompt customer service was provided.Conducted daily observations on the staff to help correct any bad behaviors that were preventing someone from being successful as well as praise good performance.Market Source: District Manager Target Mobile 03/2013 01/2014Managed all aspects of an in-store execution within the assigned market including but not limited to staffing of each retail location, retail shift scheduling and hour completion, call report compliance, active customer engagement, sales, merchandising and inventory management. Established a successful partnership.Supervised the launch and startup of the wireless departments inside 12 St Louis Target stores.Established and maintained critical relationships with client and program leaderships.Cricket Communications Indirect/National Account Manager 10/2011 01/2013Collaborated with indirect distribution partners to develop, measure and manage business plans on an ongoing basis. Daily activities included side-by-side selling, table events and direct training with dealers/retailer staff to ensure proper product knowledge in the market.Met or exceeded business objectives for assigned territory.Over 300 hundred locations carried Cricket products on National Side under teams guidance.Supervised each location to ensure the location was in proper compliance with Merchandizing, Marketing, and Inventory levels.Educated staff members on selling strategies needs to provide best possible solutions.Emphasized product features based on customers needs.Cricket Communications Retail Store Manager 03/2008 10/2011Provided excellent leadership in the market while coaching and developing staff while building a strong relationship with local businesses in the area. Helped build out the locations before market launch.Launched the St Louis Missouri market in 2008.Recruited, attended job fairs, and interviewed for 9 locations.Participated as a market trainer for over 140 employees at launch.Successfully operated at a Cricket Corporate location for 3 years while retaining the entire staff.Developed and promoted staff members to other positions in the company.PERSONAL ACHIEVEMENTSNominated for Diversity & Inclusion Award Received the Culture Coin from VP of SalesActing Territory Sales Manager 2017 Apple Masters 2019 Rated Extraordinary Leader for 2019Sales Elevated Trail Blazer Award 2022 Art Pene Mountaineer Award 2023EDUCATION & CREDENTIALSLeaders as Coaches Loss Prevention Inventory Control Ashford UniversityRecruiting (Human Resources) Indiana University NorthwestVelocity Training Ivy Tech Business School |
