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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE * PHONE NUMBER AVAILABLESUMMARY OF QUALIFICATIONSSeasoned retail management professional with more than 25 years of experience in retail sales and management. Proven ability to provide a welcoming and well-maintained environment for customers. Strong work ethic with excellent team-focused leadership aptitude. Recognized as a visionary retail management leader who is adept at exceeding company sales goals by managing and enhancing operations via excellent communication, interpersonal skills, and store execution.SKILLS Retail store and district management Multi unit operational experience Recruiting and training employees Proficient in Microsoft software Cash Handling Project Management Customer Service Store MerchandisingPROFESSIONAL EXPERIENCEBig Lots, Inc., Columbus, OH, District Team Training Leader September 2016 Present Responsible for Store Team Leader duties described below, along with the following duties: Work with district management as training leader in improving overall operations to address problems. Train all newly hired or promoted leaders within district. Assist in performing District Team Leader functions during absence of the District Manager. Set department standards and provide organizational leadership for the district in training on customer service, pubic relations, cleanliness, sanitation, store appearance, and overall operations. Instrumental as a district leader in obtaining shrink goals over the last 7 years (average .80% on a goal of 2%).Big Lots, Inc., Columbus, OH, Store Team LeaderJuly 2013 September 2016 Responsible for all customer service, sales, and operational standards within the store. Directed and supervised employees engaged in sales, inventory tasks, cash reconciliation, and in providing service for customers to ensure customers received exceptional customer service and quality goods. Worked collaboratively with store leadership to drive overall store performance. Primarily responsible for store scheduling and payroll processes on a daily and weekly basis. Provided team leadership in setting up marketing strategies and executing on advertising promotions. Determined staffing levels and requirements interviewing, hiring, and training newly hired employees. Created, developed, and implemented strategic market initiatives by identifying and pursuing sound business opportunities aligning with company strategy by leveraging the store's operational strengths. Communicated with store clients to coordinate overall sales effort in accordance with established goals. Administered team performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback, and giving recognition. Managed career progression for employees. PROFESSIONAL EXPERIENCE, CONT.Big Lots, Inc., Columbus, OH, Assistant Team Leader November 2012 July 2013 Managed all customer service, furniture, cashiering, and recovery-related functions. Was accountable for customer service and operational standards within the store. Scheduled daily payroll processes. Led, directed, and participated in all customer service aspects of the store, including: furniture operations, ad sets, customer carry outs, and signage. Led and provided direction to store associates performing all cashiering, customer service, recovery and furniture-related activities on the sales floor. Scheduled personnel to meet the needs of the store while being responsible for exceeding revenue goals. Led, directed, and participated in all aspects of the merchandising processes, including: freight preparation, truck unload, stocking, financial management, and inventory control. Served as Manager on Duty, providing direction to store associates performing cashiering, customer service, recovery, and furniture-related activities on the sales floor. Worked collaboratively with store leadership to drive overall store performance and constantly raise it. Responsible for daily operations, including: sales, profitability, marketing, merchandising, payroll, loss and inventory control, safety, staff development, resource allocation, shrinkage, and customer service. Ensured a positive client experience enhancing sales through store observations and better reporting. Supervised monthly training. Led in setting sales expectations via employee accountability conversations. Food Lion, Salisbury, NC, Remodel SpecialistApril 2008 November 2012 Performed payroll functions, maintaining timekeeping information as well as processing/submitting payroll. Created, maintained, and entered information into databases. Maintained scheduling and event calendars. Ordered and dispensed supplies, fixtures, and equipment. Coordinated the flow of classified information regarding new projects/remodels both internally and externally when necessary. Effectively managed projects and contributed to committee or team work. Food Lion, Store ManagerMay 1996 February 2007 Customer Service: Supervised sales activities to ensure that customers received exceptional service. Addressed customer inquiries and resolved complaints. Inventory Management: Monitored inventory levels and reordered stock when levels dropped below set amounts. Stocked inventory when shipments were received. Staff Management: Coached staff on how to handle difficult or complicated transactions. Addressed and corrected sales staff communication issues in a tactful and effective manner. Determined staff promotions and demotions and terminated employees when necessary. Trained all new managers on store procedures and policies. Hired, developed, and retained retail talent for the company. Offered direction and gave constructive feedback to motivate team members. Planned and recorded employee work schedules and timecards. Marketing: Analyzed marketing information and translated it into strategic plans. Responsible for establishing store and department sales goals as well as achieving profit goals. REFERENCES AVAILABLE UPON REQUEST |
