| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEArlington, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceParallonPatient Benefit AdvisorApril 2023-presentAmazon Delivery DriverAmazon DSP - Fort Worth, TXOctober 2021 to January 2022Working as a delivery driver for Amazon.. drop packages off to address listed or post office Burnett staffingBank of Desoto - DeSoto, TXJuly 2021 to November 2021Working as a Bank Teller making deposits cashing checks making money orders and cashiers checks. Coustomer Service RepresentativeMAXIMUS - Irving, TXMarch 2020 to January 2021Inbound and outbound call center for the 2020 census Receiving AssociateChewy's Fulfillment Center - Dallas, TXAugust 2019 to March 2020Warehouse inbound receivables.Customer Service RepresentativePro Staffing - Dallas, TXApril 2019 to August 2019Taking inbound calls for Pandora JewelryAssistance ManagerWilliams Chicken - Cedar Hill, TXJanuary 2018 to April 2019fast food, made deposits, supervise a shift of 4 . displayed great customer service ReceptionistMommy and Me Creations - Cedar Hill, TX2017 to 2018 Greet and respond to customer inquiries received by telephone and email Responsible for accurately managing incoming and outgoing packages Perform data entry accurately Perform other duties as assigned by managementAppointment SetterMAXIMUS - Irving, TX2015 to 2017Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken Follow standard operating procedures to ensure consistency and accuracy Address customers inquiries and resolve problems to ensure that appropriate changes are made Refer unresolved customer grievances to designated departments for further investigation Communicate with supervisor regarding any potential needs or concerns Perform data entry accurately Perform other duties as assigned by managementClaims RepState Farm - Irving, TX2014 to 2015Deliver a remarkable customer experience throughout the reporting and handling of lower complexity claims, identifying and ensuring prompt routing of claims to other functional areas Receive and process claim information, and communicate with internal and external customers via phone and other communication channels Work in a team environment to handle and investigate low complexity/high volume work in a call center environment Captures new loss reports using established processes Handle claims meeting Express criteria, engage team leads as needed, and route claims to other segments Utilizes the applicable job aids, expertise, and tools to process and document lower-complexity claims Gather information and explain coverage and claim processes on liability, PIP/MPC, UMPD, physical damage coverages, and initiate auto processing for payments as appropriate Coordinate with team leads for coaching and other claim handling questions Collections RepTime Warner Cable - Carrollton, TX2010 to 2014 Communicate with customers by telephone to attempt to collect on severely past due accounts Offer excellent customer service, with an upbeat and personable approach, while staying focused on the goal Perform other duties as assigned by management Negotiate payments through collection effortsEducationHigh school diplomaEastside High School - Cleveland, MSAugust 1999 to May 2003Skills CUSTOMER SUPPORT (8 years) Customer Care Call Center (6 years) CSR (10+ years) Customer Service IVR Proven experience providing excellent customer support in fast-paced call center environments. |
