Quantcast

Quality Assurance Customer Service Resum...
Resumes | Register

Candidate Information
Name Available: Register for Free
Title Quality Assurance Customer Service
Target Location US-AL-Hueytown
Email Available with paid plan
Phone Available with paid plan
20,000+ Fresh Resumes Monthly
    View Phone Numbers
    Receive Resume E-mail Alerts
    Post Jobs Free
    Link your Free Jobs Page
    ... and much more

Register on Jobvertise Free

Search 2 million Resumes
Keywords:
City or Zip:
Related Resumes

Customer Service Quality Assurance Birmingham, AL

Customer Service Quality Assurance Birmingham, AL

Quality Assurance Security Guard Morris, AL

Quality Manager Assurance Bessemer, AL

Quality Assurance Project Manager Marion, AL

Quality Control Customer Service Birmingham, AL

Production Worker Quality Assurance Tuscaloosa, AL

Click here or scroll down to respond to this candidate
LHCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Hueytown ALHighly-motivated employee with desire to take on new challenges. I have a vast variety of skills and experiences with a diverse background in the clerical, medical and supervisory elds. I exhibit a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working eectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Patient-oriented Laser Technician, Medical Laboratory Technician, Phlebotomist and Research Assistant/Interviewer oering years of experience in hospital, laboratory and clinical settings. Hardworking, competent, punctual and professional . Standard Operating ProceduresKnowledge of performance trackingInventory MonitoringOutstanding communication skillsCustomer and vendor relationsSupervisory role backgroundDelivery eet managementRegulatory ComplianceInventory ManagementShift SchedulingEquipment OperationQuality AssuranceMaterials InspectionWorkow AnalysisPerformance monitoringProblem-solving aptitudeIncidents managementCustomer ServiceAssigning WorkReliabilityProduction Error CorrectionAdaptability and FlexibilityInventory AssessmentSchedule Coordination/DevelopmentDocumentation And ReportingTeam Collaboration and LeadershipGoal SettingTask PrioritizationTime management abilitiesPurchasing and procurementActive ListeningMultitaskingEquipment MaintenanceContinuous improvementsEective CommunicationProfessionalismWork Planning and PrioritizationTraining and mentoringExcellent CommunicationTeam buildingTeamwork and CollaborationAnalytical SkillsInterpersonal SkillsSelf MotivationProblem-solving abilitiesBlood collectionSpecimen PreparationInfection ControlPaperwork ProcessingVenipunctureData EntryPatient supportHIPAA ComplianceMedical terminology knowledgeSpecimen collection/handlingOrganizational SkillsOrder of drawBlood collection techniquesBlood culture collectionPediatric phlebotomyGeriatric phlebotomyGlucose ScreeningButtery VenipunctureTeam LeaderSample ProcessingDecision-MakingFinger Stick MethodAttention to DetailProblem-SolvingHeartsaver First Aid CPR AEDSummarySkillsUniversal Hospital Services Homewood,ALArea Operations Supervisor04/2016 - 10/2018Monitored workow, identied areas for improvement, and implemented corrective action plans.Conducted regular inspections of production facilities, equipment, and personnel performance.Provided technical guidance and assistance to sta in the resolution of operational issues.Resolved customer complaints promptly and eciently. Maintained accurate records of employee attendance and timecards. Assisted in the development of departmental budgets and monitored expenses against budget targets.Managed inventory levels according to established policies and procedures.Responded quickly when emergency situations arose within the workplace environment.Established eective communication channels between dierent teams within the organization.Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.Visited approximately 4-5 locations weekly to ensure each location as fully functional and operating eectively.Recruited and trained various employees to enable adherence to common standards and procedures.Delegated tasks to multiple employees while maintaining ecient workplace.Read and interpreted work order specications and information to plan, schedule and carry out jobs eectively.Enforced company policies, answered coworkers' questions and trained new personnel.Observed and monitored utilization of equipment.Assigned tasks to employees and monitored productivity, performance and task completion.Conducted training in equipment operations and safety procedures, brieng employees of hazards associated with work. Performed minor equipment repairs to keep jobs on task and notied maintenance department of major machinery failures. Conferred with management and subordinates to resolve problems or complaints.Kept records of employees' attendance and working hours for accurate calculation of billable cycle.Recommended opportunities for growth and advancement to motivate employees.Ordered equipment parts and repair services during equipment breakdown to avoid further delays.Coordinated subordinate sta for eective transport routes and schedules to facilitate transportation of equipment.Served as point of contact for customers and sta on subjects for scheduling cases and assigning equipment for cases. Universal Hospital Services Homewood,ALLaser TechnicianPerformed routine maintenance on laser equipment to ensure optimal performance.Utilized a variety of tools and test instruments to troubleshoot hardware, Experience02/2008 - 04/2016 software, and operational issues with lasers. Adjusted settings on the laser machine as needed to meet customer requirements or improve eciency.Created detailed reports on various aspects of the laser system such as power output, speed.Provided technical support and guidance to other technicians regarding proper use of lasers and safety protocols.Tested newly installed components to verify proper functionality before returning the unit back into service.Conducted regular inspections of all safety features associated with lasers including interlocks and warning alarms.Checked alignment between optical components such as mirrors and lenses inside the laser system.Set up rooms, equipment and stations for clients and restocked areas between appointments.Followed safety protocols to protect team members and prevent component damage.Kept equipment clean and sanitized to protect patients from infection risks. Maintained schedules of machines to best satisfy customer requirements based on daily production schedules as supplied by production control. Tested CO2 and Nd:Yag lasers to help physicians with medical procedures Southern Research Institute Birmingham,ALMedical Laboratory Technician10/1989 - 05/2007Performed quality control tests on laboratory equipment and supplies to ensure accuracy of results.Performed routine maintenance and troubleshooting on laboratory instruments.Veried information and collected specimens according to established protocols.Prepared reagents, stains, solutions, and other materials used in testing procedures.Analyzed test results for accuracy and prepared reports for medical scientistsProcessed specimens using automated analyzers according to standard operating procedures.Conducted microscopic examinations of body uids such as urine or blood samples.Assisted with the training of new personnel in laboratory techniques and procedures.Interpreted data from various sources including lab results and imaging studies.Recorded all test results accurately into the laboratory computer system. Maintained a safe working environment by following safety guidelines and regulations set forth by the organization.Identied discrepancies in test results that may indicate errors in specimen collection or processing methods.Monitored inventory levels of chemicals and reagents necessary for accurate testing processes.Ensured compliance with applicable regulatory standards such as CLIA. Reported any suspected problems with test performance directly to supervisor or clinical sta members.Participated in continuing education activities such as seminars or workshops related to medical technology advancements. Performed quality control procedures to validate test results according to established standards.Calibrated and performed routine maintenance to keep laboratory equipment in satisfactory condition.Cleaned and sterilized lab area, tools and equipment. Maintained clean and fully operational laboratory equipment. Followed standard precautions using personal protective equipment as required.Maintained patient, specimen and tracking data using laboratory computer system.Used appropriate collection and processing procedures to avoid inadequate specimens and promote reliability of blood products. Properly documented all variables relative to specimen processing. Evaluated and processed biological specimens to support accurate and appropriate testing procedures.Identied and corrected problems that could adversely aect test performance or reporting of test results.Ordered laboratory supplies to maintain inventory stock. Coordinated prioritization, receipt and delivery of laboratory specimens. Operated equipment to analyze bodily uids for anomalies. Performed complete blood counts using automated hematology analyzer. Followed laboratory guidelines for handling biological specimens. Cleaned and calibrated laboratory equipment.Collected blood or tissue samples from patients for lab work. Used microscope to examine cells stained with dye to identify anomalies. Supervised or instructed new technicians on laboratory protocols. Obtained serum samples for analysis.Validated laboratory test processes for completeness and safety. Analyzed results of tests for conformity to specications. Followed key principles of asepsis to protect medical equipment from contamination during blood work.Maintained and tested sterility of medical equipment. Combined reagents with samples following standardized experimental processes.Prepared standard solutions to combine with samples according to formulas or procedures.Recorded test or medical data for reports using narratives, charts or graphs.Consulted with pathologist for diagnosis upon discovery of abnormal cells. Roche Biomedical LaboratoryHomewood, ALPhlebotomist05/1988 - 10/1989Performed venipuncture and other blood collection procedures according to established standards.Assisted in the preparation of laboratory specimens for analysis and testing.Maintained a clean, safe, and organized work environment. Veried patient information prior to specimen collection. Educated patients on proper blood draw techniques. Collected specimens from pediatric, adult, geriatric, and special needs patients.Followed all safety protocols when handling hazardous materials Monitored inventory levels of supplies used in phlebotomy services. Prepared specimens for transport to external laboratories. Adhered to HIPAA guidelines regarding patient privacy. Provided excellent customer service while interacting with patients. Maintained accurate records of collected specimens and test results. Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.Identied patients using proper procedures prior to specimen collection. Maintained fully-stocked phlebotomy cart, carrier and station. Transported specimens following established protocol for temperature and light.Observed patient for unusual reactions or events to take appropriate action under established guidelines.Collected specimens for drug screens, paternity tests and alcohol tests. Veried collection orders and communicated discrepancies to nurses. Labeled blood vials with critical information like time of collection, date and patient name.Obtained variety of blood samples through venipuncture or capillary puncture using syringes, buttery needles and straight needles. Collected specimen samples and transported to laboratory for processing. Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.Identied best veins for blood draws avoiding unnecessary pokes. Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.Used heel and nger stick methods to obtain blood from capillaries. Coordinated workow based on stat, schedule, or outpatient needs. Ensured compliance with federal regulations governing laboratory procedures.University of Alabama at BirminghamBirmingham, ALResearch Assistant/Interviewer05/1987 - 05/1988Prepared reports summarizing research ndings.Performed literature reviews to ensure accuracy of results. Veried accuracy of data by conducting quality assurance checks on collected materials.Conducted interviews on potential patients/ participants to determine eligibility for research programs.Obtained vital signs on potential patients/participants for research programs.Maintained questionnaires and data for patients/participants for research programs.Birmingham College of Allied Health BirminghamMedical Assistant Diploma in Medical Assisting05/1987Fall 1986 - Dean's ListSpring 1987 - Dean's ListFall 1986 - Honor RollSpring 1986 - Honor Roll3.82 GPAGraduated magna cum laudeMcAdory High School Mccalla, ALEducation and TrainingHigh School Diploma06/1986References available upon request.References

Respond to this candidate
Your Message
Please type the code shown in the image:

Note: Responding to this resume will create an account on our partner site postjobfree.com
Register for Free on Jobvertise