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Street Address years oldRemote Customer Service Professional with over a decade of experience,adept in retail and caregiving sectors. Expertise includes managingcashier operations, enhancing customer service protocols, and utilizingadvanced organizational skills to streamline operations and increaseefficiency. Proficient in using technology to improve user experience andservice delivery, leading to a significant reduction in wait times and aboost in customer satisfaction and loyalty.Employment historyCashier and Customer Service/Teamlead 20/8 - Aug 2028Walmart at Jena,LAManaged cashier operations, ensuring transaction accuracy andsuperior customer service* Streamlined financial processes to boost store efficiency andcustomer satisfaction* Championed a customer-first approach, enhancing loyalty ratings* Implemented a mobile app for easier shopping, elevating userexperience* Analyzed customer feedback to refine service protocols, enhancingsatisfaction.* Led team to achieve top sales regionally, boosting revenue by 10%.* Oversaw inventory management, reducing discrepancies by 15%.* Mentored 5 new staff, enhancing team performance and morale.* Optimized checkout processes, cutting wait times by 30%.e Elevated store performance, achieving highest customer return rate indistrict. Trained over 10 associates in customer service excellence, enhancingteam skills.* Revamped product placement, which improved shopping experienceand sales.* Developed a staff rotation system to maximize team efficiency.* Initiated weekly team-building activities, boosting group cohesion.* Conducted detailed sales analysis to identify underperformingproducts.* Enhanced store layout for optimal flow, increasing customerengagement.* Developed ongoing training modules, boosting staff expertise andretention.705 Eleventh Street, Jonesville, LA, 71343PHONE NUMBER AVAILABLEmrsgreen2918@gmailcomSkillsComputer literacyExpertMulti-line phone systemsExpertMeal PreparationExpertOrganizational SkillsExpertFront DeskExpertServing ExperienceExpertHome CareExpertMicrosoft OutlookExpertData EntryExpertVital SignsExpertPOSExpertEnglishExpertStockroom ManagementExpert |