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Title Human Resources Customer Service
Target Location US-AL-Tuscaloosa
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILEService-oriented, well-mannered professional with human resources, business ownership, management, and leadership experience. Able to create and nurture a high-performance work culture through leading by example and setting and enforcing high standards of performance. Regarded as a people person with a positive attitude. Communication skills necessary to deal effectively with patients and healthcare providers. Well-organized, able to manage time and priorities in multi-task environments. Skilled at building strong relationships with clients and co-workers and provides responsive customer service. Microsoft Office Applications (Word, Excel, and PowerPoint); Typing Speed  35 WPM; Data Entry.KEY QUALIFICATIONSInsurance Verification CMS 1500 Processing Co-Payments UB-04 Interpersonal Professional CommunicationsBusiness Operations Practice Structure Leadership & Management Medical Administrative ProceduresHealthcare Ethics HIPAA Compliance Accounting Payroll Appointment SchedulingInsurance Billing Procedures Insurance Claim Cycle Medical Terminology Human Resource AssistantElectronic Health Records (EHR) Electronic Medical Records (EMR) Health Records ManagementMedical Records Management Human Resource Management Organizational Improvements Office Equipment Experience with Office Manager and Assistant Time ManagementEDUCATION AND PROFESSIONAL DEVELOPMENTUltimate Medical Academy Associate of Science Degree  Healthcare Management, 2021Shelton State Community College  Tuscaloosa, AL Cosmetology Program, 2021WORK EXPERIENCEDollar General  Gainesville, AL 2022  2023Keyholder / Customer Service LeadManaged incoming telephone calls and followed OSHA requirements.Monitor and track staff to perform stocking, cashier, and meet and greet patrons.Open the facility to staff and ensure security and safety.Operated cashier machine to assist customers and answer all inquiries.Transacted funds: cash, credit and debit cards and performed exchanges.Stock items from vendors and cleaned all areas of the store.Following the SOP instructed by management and closed the store and alerted all security systems.Mercy & Grace Healthcare  Utah, AL 2022  2022Office ManagerOrganized and coordinated administrative duties and procedures.Attended and scheduled meetings and appointments.Greeted visitors and patients.Partnered with Human Resources department to update and maintain office policies.Made sure the office is running smoothly.Handled a variety of office software (spreadsheet and data base).Order office supplies and filed documents.Performed bookkeeping task.Answered calls and emails.Scheduled activities and conferences.Dynmond DeJour  Tuscaloosa, AL 2018  PresentBusiness Owner / Business Manager / Cosmetologist / Customer ServiceProvide consultation and services regarding cosmetics, make up, and accessories, and maintain financial records.Offer courses, training, and motivation to small groups to encourage conversation and maintain communication.Oversee business operations, supervise staff, order supplies, manage invoicing and payments, and protect privacy.Destinys Child. Inc.  Atlanta, GA 2021  2021Human Resources AssistanceAssist with recruitment, including vetting candidates, helping with interviews, and issuing employment contracts.Support internal and external department inquiries and requests and coordinated new employee orientations.Compiled and maintained paper and electronic employee records, including holiday and sick time off.Entered employee data into computer and support Human Resources training, workshops, and seminars.Reflections Salon  Tuscaloosa, AL 2019  2021Hairstylist Assistant / Customer ServiceWorked with a professional hairstylist to gain hands-on experience.Provided front desk assistance to answer incoming phone calls and schedule appointments.Shampooed, conditioned, and braided hair.Worked well as a team member and provided quality customer service.Roberts Academy  Chicago, IL 2017  2019ReceptionistServed as initial point of contact, greeted visitors, answered incoming calls, and scheduled appointments.Completed any other needed to duties to support team goals.Made certain the front office area remained organized and running smoothly.Volunteered at a healthcare facility in Chicago, ILProvided care and service to elderly individuals, managed inbound and outbound calls, and helped with personal hygiene, feeding, and grooming needs.

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