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Click here or scroll down to respond to this candidateCandidate's Name
Dunmore, PAEMAIL AVAILABLEPHONE NUMBER AVAILABLEQualified Customer Service Representative with more than 20 years in the hands on portion of healthcare as well as a fast-paced customer service and call center environments looking for a growing company to build a career with and excel within the company. Personable and professional under pressure. Superior computer skills and telephone etiquette. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceCustomer Care AdvocateHighmark Inc - Remote, PAJuly 2022 to May 2023I answered inbound calls and made outbound calls to members, providers, other insurance companies and other local plans regarding medical claims, prescription claims, insurance benefits and any other inquiries they may have had.Kept tracking of any issues that I redirected to other departments and contacted the caller back when the issue was resolved.Pharmacy TechnicianOmnicare/CVS Inc - Scranton, PANovember 2016 to March 2020I filled prescription orders for assisted living facilities, drug rehabilitation centers and a brain trauma center. I was also in charge of creating IV totes and Medical emergency kits for the facilities. I also handled billing, processing returned medication and yearly inventory. EducationScranton Technical High SchoolSkills Customer Service Representative I excel in mathematics and have excellent customer service skills. I can also perform multiple tasks and I have excellent organizational skills. I have a lot of experience in the customer service field. I have good resolution skills whether it be an easy situation or a difficult one. I also enjoy helping people resolve their issues. Exceptional communication skills Year(s) of Experience Customer service and data entry expert Year(s) of Experience Great organizational skills Year(s) of Experience (10+ years) Prompt and reliable Year(s) of Experience Committed to maintaining data integrity Year(s) of Experience Adheres to customer service procedures Year(s) of Experience Team player Year(s) of Experience Multi-taskk oriented Year(s) of Experience Vast knowledge of medical terminology Year(s) of Experience Pharmacy Technician Experience Phone Etiquette Guest Services Medical Billing Computer Skills ICD-10 ICD coding Medical coding Medical records Medical terminology Documentation review Accounts receivable Order entry Data collection Customer service Banking Cash handling Oracle Cold calling Guest services Proofreading Writing skills HIPAA Transcription Organizational skills Computer skills Communication skills Sales Retail sales Cash register Google Docs Conflict management Leadership Windows Supervising experience Cooking Purchasing Childcare EMR systems Microsoft Office Data entry Microsoft Excel Microsoft Access Accounting software Quality assurance Payroll Accounting Filing Microsoft Word Typing Software troubleshooting Office management Microsoft Outlook Microsoft Powerpoint Bookkeeping QuickBooks Databases Front desk Personal assistant experience Schedule management DocuSign Mobile devices Budgeting Procurement Account management Relationship management Working with people with disabilities Teaching Financial services E-commerce Research Time management Research Time management Home health Care plans Computer literacy Analysis skills Information security Continuous improvement Negotiation Anatomy knowledge OSHA Body mechanics Team management Long term care Nursing Geriatrics Working with people with developmental disabilities Working with people with autism Managed care Management Office experience Transportation planning Plumbing Medical office experience Administrative experience eClinicalWorks Patient serviceCertifications and LicensesDriver's LicenseILR ProficiencyPharmacy Technician Certification |
