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Street Address  PHONE NUMBER AVAILABLE  EMAIL AVAILABLE Position Applying For: Customer ServiceExperienceAUGUST 2021  OCTOBERRetail Sailes Associate TJ Maxx Vicksburg, Mississippi While working at TJ Max, my responsibilities included greeting customers and assisting with product questions, selections, and purchases. Stocked inventory, neatly labeled objects, and arranged by size or color. Maintained a clean sales floor and faced merchandise. Assist consumers with their purchases, item location, and reward program enrollment. To ring up customers, I checked their prices, scanned their purchases, applied the discount, and printed their receipts. Monitored the sales floor and merchandise displays for presentable conditions and took corrective action, such as replenishing or reorganizing inventory. Handled returns and exchanges professionally, resolving client complaints while implementing company protocols. JUNE 2020  AUGUST 2021Barista Starbucks Waynesville, Missouri / Vicksburg, Mississippi Maintained a clean and organized workspace for optimal productivity and safety. Promoting a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs. Pleasantly interacted with customers during hectic periods to promote fun, positive environment. Manage time effectively to balance both front of house tasks and back of house responsibility during busy periods. Handle customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty. Trained new team members with positive reinforcements and respectful, encouraging coaching. I transferred to the Vicksburg location upon moving back to Vicksburg.SkillsCustomer service  Teamwork and Collaboration Problem Solving  Product Knowledge  Retail Sales  Store Opening and Closing  Flexible Schedule  Relationship Building  Professional Appearance  Stocking and Receiving  Store maintenance  Customer assistance  Customer engagement  Retail Store Operation  Phone Etiquette  Conflict resolution  Sales expertise  POS System Operation   Display Setup  Product Recommendations  Independent Judgement  Order Processing  Brand Representation  Upselling Strategies  Product Merchandising  Sales Goal Attainment
EducationAUGUST 2016  MAY 2020High School Diploma General Studies Warren Central High School Vicksburg, Mississippi Accounting Associates Degree Hinds Community College Vicksburg, Mississippi Currently Enrolled ActivitiesLiterature  Art  Travel Assistant Photographer  Tutoring