| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address Macphelah RdPascagoula, MSEMAIL AVAILABLEPHONE NUMBER AVAILABLEOBJECTIVEExperienced and dedicated Human Resource Manager with a solid background in developing and managing all aspects of HR functions. Organized and detail oriented with highly regarded interpersonal skills. Able to provide appropriate counseling on a wide variety of concerns; sensitive to cultural and diversity issues. Member of the Society for Human Resource Management (SHRM).KEY SKILL AREASRecruiting, Screening, Hiring Payroll Processing Policy DevelopmentEmployment/Labor Laws/ADA Confidential Record Keeping Background ChecksBenefits Administration Workers Compensation Regulatory ComplianceDiscipline/Termination Procedures Employee Relations Individual CounselingFSLA, EEOC, ADA, FMLA Management Development Performance Evaluations EDUCATIONCapella University December 2013Master of Arts PsychologyPROFESSIONAL HISTORYApple Care Technician Supervisor (Work from Home) 03/2023 presentCollaborate and build relationships with other departments/field users.Supervises, interviews, and hires a staff of Technical Support representatives responsible for utilizing SMS texting, chat and phone or multiple customer communication channels.Daily technical support for all international customersRecognizes training needs, develop programs and deliver/coordinate product and skill training for support staff.Contacts customers as a point of escalation to resolve case issues.Prepare and maintain all training modules and deliver technical presentations to employees, customers and dealers.Motivates and encourages teams of technicians and workers.Excellent verbal and written communication skillsComputer skills: Exhibits an intermediate level of knowledge in the relevant operating systems and software environment.Prefer software troubleshooting abilities.Modifies communication style to meet customer needs.Proven Customer Service skillsAble to simplify and communicate complex ideas to customers.Ability to diffuse situations with frustrated customers and convert to a positive memorable customer experience.Able to research, analyze and determine an appropriate course of action in a variety of situations.Excellent numerical, abstract and verbal reasoning skillsSolves moderately complex problems exercising good judgment. The ideal candidate will have critical thinking and problem solving skills.Ability to identify the source of a customers problem and accurately assist with the program navigation.Demonstrates initiative and the ability to prioritize.Able to work with minimal supervision.Work under pressure meeting team productivity goals.Understands and accepts schedule adherence in a call center environment.Demonstrates a sincere desire to assist the customer, and puts the customers needs first.Ability to align and communicate with the customer effectively.Tenacity to understand customer issues and assist with resolving questions.Ability to quickly build rapport with customers. Department of Children and Family Services Crestview, FL Child Protective Investigator 09/2019- 01/2023Screening calls and reports of child abuse and neglect and logging case details.Investigating claims of neglect and abuse by conducting interviews, inspections, and monitoring suspects.Documenting all findings and generating case reports.Reporting instances of neglect, abuse, and abandonment to law enforcement or the relevant child protective service.Assisting in relocating victims to safe homes or institutions.Collaborating with social workers, psychologists, lawyers, and law enforcement officers to develop support and intervention strategies.Performing follow-up investigations of cases and conducting abuse risk and safety assessments.Updating and maintaining all victim and offender databases.Testifying in court and presenting all evidence and investigative documents.Conduct investigations of abuse, neglect, abandonment and/or special conditions for children.Collect information through observation and interviews with the children, parents, relatives, and neighbors.Assess danger threats, child vulnerabilities and caregiver protective capacities in order to determine whether a child is safe.Arrange emergency placement for any child that cannot safely remain in their home.Notify state attorney, law enforcement and child protection teams.Provide families with service linkages to agency and community resources.Conduct initial/ongoing child present and impending danger assessments.Report indication of abuse, neglect and/or abandonment to the Florida Abuse Hotline. Apple/Concentrix Atlanta, GAApple Care Technician Supervisor (Work from Home) 03/2017 06/2019Excellent verbal and written communication skillsComputer skills: Exhibits an intermediate level of knowledge in the relevant operating systems and software environment.Prefer software troubleshooting abilities.Modifies communication style to meet customer needs.Proven Customer Service skillsAble to simplify and communicate complex ideas to customers.Ability to diffuse situations with frustrated customers and convert to a positive memorable customer experience.Able to research, analyze and determine an appropriate course of action in a variety of situations.Excellent numerical, abstract and verbal reasoning skillsSolves moderately complex problems exercising good judgment. The ideal candidate will have critical thinking and problem solving skills.Ability to identify the source of a customers problem and accurately assist with the program navigation.Demonstrates initiative and the ability to prioritize.Able to work with minimal supervision.Work under pressure meeting team productivity goals.Understands and accepts schedule adherence in a call center environment.Demonstrates a sincere desire to assist the customer, and puts the customers needs first.Ability to align and communicate with the customer effectively.Tenacity to understand customer issues and assist with resolving questions.Ability to quickly build rapport with customers. MV Transportation Hyattsville, MD/Atlanta, GAHR Generalist Manager/Training Manager 07/2013 - 03/2017Fosters a climate of a strong HR business partner relationships with managers and supervisors.Assists in the development and administration of Human Resources policy/procedures.Oversees job assignments with HR professionals and support staff.Assists with the orientation of newly appointed supervisors and managers to HR related responsibilities.Experience using HRIS databases.Develops and presents supervisory training in HR related subject matter.Anticipates and responds to employees and/or supervisor needs to address performance concerns and resolve employee relations matter.Stays informed on existing and proposed federal/state/ADA laws and regulations affecting HR objectives and/or operational resources.Shared participation in a variety of projects related to other HR functions including compensation, leadership development, employee engagement, and succession planning.Responds to inquiries regarding policies, procedures, and programs.Administers benefits programs including life, health, dental, and disability insurances, pension plans, leaves of absence, and employee assistance.Assists with employee/labor relations matters.ALORICA/ COMCAST CORPORATE OFFICE Atlanta, GAHuman Resource Manager 04/2008 07/2013Administers various human resource plans and procedures for all company personnel; assists in the development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual.Participates in developing department goals, objectives and systems.Administers the compensation program; monitors the performance evaluation program and revises as necessary.Performs benefits administration to include claims resolution, change reporting,Approving invoices for payment and communicating benefit information to employees.Develops and maintains affirmative action program; files EEO-1 report annually; maintain other records, reports and logs to conform to EEO regulations.Conducts recruitment effort for all exempt and nonexempt employees and temporary employees; conducts new-employee orientations; monitors career-pathing program and writes and places advertisements.Demonstrate abilities in consulting and coaching skills; effective advisor to peer HR staff, management and employees across a variety of HR business functions.Handles employee relations counseling, outplacement counseling and exit interviewing.Participates in administrative staff meetings and attends other meetings and seminars.Maintains company organization charts and the employee directory.Assists in evaluation of reports, decisions and results of department in relation to established goals.Recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed.Experience using HRIS databases.Maintains human resource information system records and compiles reports from the database.Extensive knowledge of personnel policies, state/federal/ADA regulations and federal and state laws regarding employment practicesMaintains compliance with ADA, federal and state regulations concerning employment.Performs other related duties as required and assigned.Effective working with high degree of individual autonomy in a distributed working environment.Demonstrated source of good ideas, programs, and other solutions that strengthen the people and organizational aspects of the business.Demonstrated strong analytical and problem solving skills.Displayed strong communication skills including verbal, written and presentation.Superior attention to detail, accuracy, timeliness, and meeting deadlines. LAW OFFICES OF CRAIG R. GOODMAN DECATUR, GAHuman Resource Coordinator 12/2003 04/2008Administered health and welfare plans including enrollments, changes and terminations. Processes required documents through payroll and insurance providers to ensure accurate record keeping and proper deductions.Performed customer service functions by answering employee requests and questions.Verified I-9 documentation and maintains that they are current.Submitted the online investigation requests and assists with new employee background checks.Reconciled benefits statements.Conducted audits of payroll, benefits or other HR programs and recommends corrective action.Assisted with processing of terminations.Assisted with the preparation of the performance review process.Assisted with recruitment and interview process.Tracked status of candidates in HRIS and responds with follow up letters at the end of the recruiting process.Scheduled meetings and interviews as requested by the director of HR.Made photocopies, faxes documents and performed other clerical functions.Filed papers and documents into appropriate employee files.Assisted or prepared correspondence.Prepared new employee files.Processed mail. |
