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Click here or scroll down to respond to this candidateCandidate's Name
Granger, IN PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLESENIOR LEADER: OPERATIONS PRODUCT DEVELOPMENT PROJECT MANAGEMENT Accomplished, forward-thinking Business Leader with extensive portfolio of success driving operations, business growth initiatives, product development, project management, and people management functions for organizations across diverse industries. Seeking new, challenging role to guide teams toward elevated efficiencies, achieve ambitious objectives, and drive sustained growth.- Well-versed in directing start-up & established operations, devising and executing strategies and roadmaps, leveraging technology to accelerate revenue growth, maximizing ROI, and leading efforts to enhance customer satisfaction.- Finely honed leadership, relationship-building, decision-making, negotiation, communication, and analytical skills.- Big-picture thinker and creative problem-solver, with solid tactical execution, and project management skills.- Proven ability to communicate and collaborate effectively with both internal and external stakeholders.- Reputation for quickly building trust-based client relationships by leveraging active listening skills.- Talent for building, leading, mentoring, motivating, and empowering high-performing teams.- Polished presenter, meeting facilitator, and public speaker. CORE COMPETENCIESOperations Leadership Product Development Project Management Strategic Planning & Execution Product Roadmapping Agile & Scrum Methodologies Continuous Improvements KPI Metrics Market Research Best Practices Productivity Optimization Cost Reduction Budgeting User & Customer Segmentation Team Leadership Relationship Building P&L PROFESSIONAL EXPERIENCETREK10, South Bend, IN 2022-2023Technical Project ManagerTasked with leading planning, development, and execution of projects for this company that specializes in leveraging best tools and AWS-managed services to design, build, and support innovative solutions for clients. Defined project scopes, objectives, and deliverables. Led cross-functional teams in realizing project milestones. Mitigated project risks by proactively identifying and addressing potential issues. Analyzed performance utilizing Datadog to address issues, remove bottlenecks, and resolve problems.- Drove end-to-end management of diverse projects that directly contributed to clients strategic goals and impacted annual revenues ranging from $19M to $50B.- Enhanced project delivery efficiency by 45% by using Agile and Scrum methodologies and cultivating high-performance culture, which resulted in consistent successful completion of projects ahead of schedule and under budget.- Led pioneering multi-team projects for Fortune 100 Airline, managed budgets of $1M to $5M, and successfully delivered projects within stringent timelines, which contributed to 40% increase in client satisfaction and 15% boost in stakeholder ROI.- Boosted team productivity by 25% and reduced time-to-market by 30% by championing collaborative work environment that fostered agility and innovation.PRIMEPAY, Mishawaka, IN 2019-2022Director of Product DevelopmentFormulated and executed strategic product roadmap that aligned product development with corporate goals for this payroll and HR solution provider. Led efforts to enhance communications, establish best practices, and drove continuous improvements. Ensured delivery of high-quality, reliable products through diligent product testing. Built and led 8-member Innovation team in developing and releasing new products and features.- Secured 40% reduction in operational costs through effective vendor negotiations and process optimizations, defined KPIs, managed P&L, and directed both internal and external resources.- Served as Acting VP of Technology during critical transitional period, successfully navigated team through acquisition process, ensured seamless integration, and minimized disruption to ongoing projects.- Fostered cross-functional culture of creativity and collaboration, which led to 30% acceleration in product innovation cycles and significantly enhanced competitive positioning of company's product suite. Candidate's Name
Page 2 PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE PROFESSIONAL EXPERIENCEINTERLOGIC OUTSOURCING, INC., Elkhart, IN 2015-2019 Director of DevelopmentDevised product development strategy, and directed daily development operations, including Q/A, releases, and client interactions. Managed entire product development lifecycle from ideation to launch and marketing. Led team of 20 Architects, Engineers, Testers, UX Designers, Scrum Masters, Product Owners, and Domain Experts.- Attained 90% client retention rate among key enterprise accounts by driving targeted improvements in project management and customer engagement strategies.- Boosted user engagement by 30% and app performance metrics by 35% by redesigning HR solution platform, creating secure single sign-on portal, and enabling integration with BlackBaud, SwipeClock, and GetHired.- Increased customer satisfaction scores by 45% by implementing new UI for flagship product, and facilitated easier integration with partner services to open new revenue streams.- Built partnerships across departments and implemented new processes and practices that resulted in culture change that embraced unified strategy, collaborative atmosphere, and increased efficiencies. EARLY CAREER H I S TORYBusiness Advisor, Feltzer Consulting LLC, Granger, IN, 2014-2015- Delivered strategic business consulting to successfully launch 3 Legal Nurse Consulting businesses, and provided marketing, operational efficiency, and sales strategy coaching, which led to 35% increase in client revenue within first 6 months. Owner/Operator, Razor Dental Laboratory, Elkhart, IN, 2008-2014- Founded and grew cutting-edge dental laboratory from inception to market leader, culminating in successful sale that generated 400% return on initial investment.Managing Director, Hewitt & Feltzer Dental Partnership, Mishawaka, IN, 2007-2008- Recruited by brothers dental partnership to negotiate leases, oversee design, supervise build-out, and open, staff, and manage practice expansion that successfully launched 2 new offices. ACADEMIC BACKGROUNDBachelor of Arts in Organizational Communication Indiana University Bachelor of Arts in English Literature Indiana University |
