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Candidate's Name , RPLU+Odessa, FLPHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLESummaryFocused and dependable Property & Casualty Insurance professional with over twenty-five years of experience. Comprehensive knowledge of professional liability exposures with emphasis on Lawyers, Accountants, Physicians and Dental programs in both the admitted and non-admitted market. Excellent communication, organizational, time management, interpersonal and leadership skills. Exceptional versatility with the ability to manage multiple tasks in a pressured environment using analytical and problem-solving with acute attention to detail. Ability to learn quickly, adapt to new things and form relationships with internal and external clients and peers. Motivated to succeed in a fast-paced and deadline driven environment to fully utilize education and training, while making a significant contribution to the success of the organization. Professional ExperienceMcGowan Companies  Tampa, FL (2022  Present)(Insurance, Risk Management and Consulting)National Program Coordinator Maintain policies for assigned Accountant book of business providing renewal terms and conditions based on underwriting guidelines retaining 92% of the book in 2023. Analyzed and processed policy endorsement requests from insureds and brokers. Promoted to National Program Sr. Underwriter (2023); National Program Coordinator (2024) Arthur J. Gallagher & Co.  Tampa, FL (2020  2022)(Insurance, Risk Management and Consulting)Client Service Manager Secure General Liability, Workers Compensation and Property coverages for assigned book of business. Maintain Flood policies for assigned book of business. Obtain renewal information and coordinate with Producers the servicing and remarketing of existing accounts while keeping them informed regarding client issues. Ensure accuracy of rating and coverage for new and renewal policies, including audits. Partner with brokers and carriers to ensure policy endorsement requests are accurately processed. ProAssurance Insurance Company (2012  2019)(Insurance Company)Underwriter - National Healthcare Team - Tampa, FL (2017  2019) Assessed insurability for new and renewal submissions, providing terms and conditions based on underwriting guidelines. Ensured each risk is properly classified and priced by comparing year-over-year risk profile and loss information.2 Analyzed and processed policy endorsement requests from insureds and brokers. Partnered with the Claims department providing policy insight to determine coverage. Functioned as Change Ambassador responsible for training all staff in new system and program implementation.Manager - Underwriting Service Center - Birmingham, AL (2012  2017) Oversee daily operations of 11 Policy specialists and 2 Customer Service specialists. Implemented system and program upgrade training (CRM, Docushare. ImageRight) Resolved service escalation for Underwriters, Agents, and Insureds. Partnered with remote underwriting offices to increase in-house underwriting authority. Created real time renewal tracking tool to improve underwriter productivity. Performed annual performance reviews, including bonus/merit increases and promotions. Participated in the development and implementation of the DentistCare program, working with agent partners on rates, forms, and process modifications. Implemented Quality Program and Core Competency Model to improve career growth opportunities. Gilsbar, LLC - Covington, LA (1996  2012)(Health and Benefits Management Organization)Executive Underwriter Managed book of business for new and renewal accounts of law firms with liability limits of $5MM+ Created onboarding, training, and mentorship program for new Underwriters. Supervised daily operations of staff of 12 employees, including Underwriters and administrative staff. Resolved carrier and underwriter escalations. Implemented Underwriter training for a new document management system (Hummingbird). Promoted to Lead Underwriter (2000); Executive Underwriter (2004) Education / License / CertificationBachelor of Business Administration, ManagementSoutheastern Louisiana UniversityActive Florida 2-20 Property & Casualty licenseCertified Agile LeaderProfessional AssociationsPLUS, member since 1997