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Click here or scroll down to respond to this candidateSHAYLATHOMPSONCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLETuscaloosa, Alabama Street Address
CONTACTSKILLS Team Collaboration Attention to Detail Interpersonal Skills Positive Attitude Upselling Techniques Organizational Skills Stress Management Strong Work Ethic Order Accuracy Multitasking Abilities Exceptional Customer Service Time Management Allergy Awareness Professional Appearance Cleanliness Standards Cash Handling Tableside Etiquette Customer service Childcare Computer skills Fast food customer serviceExperienced candidate well-versed in the hospitality industry. Proven track record of delivering exceptional customer service that has resulted in repeat customers and increased revenue for the restaurants. Adept at multitasking a variety of tasks such as taking orders, stocking supplies, and cashing out customers.PROFESSIONAL SUMMARYServerBuffalo wild wings, Tuscaloosa, AlabamaCashier Team LeadChick fil a, Tuscaloosa, AlabamaEXPERIENCEJune 2023 - PresentProvided excellent customer service by anticipating needs and responding promptly to requests. Greeted and accommodated guests, building positive experience from first interaction. Making sure guests needs are met, and are happy with their experience. Providing excellent customer service. Demonstrated ability to interact with customers in a friendly and professional manner. Prioritized multiple tasks in dynamic environment and stayed calm and composed. Used good communication skills to reduce guest dissatisfaction. Checked in with guests throughout meal service, replenishing drinks and catering to additional requests. Memorized menu to help diners make informed meal choices. Assisted with training of new staff members.Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations. Processed payments and completed register transactions accurately. Resolved customer complaints and inquiries in a timely manner. August 2022 - May 2023Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies. Balanced cash drawer and performed daily audit procedures. Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles. Delivered quick, professional, and friendly check-out experience to customers. Handled large amounts of money and supported accuracy of financial transactions. Trained new cashiers on operational procedures, policies, and standards. Server TrainerBaumhowers victory, Tuscaloosa, Alabama Refunded customers and returned items for product issues. April 2019 - May 2022 Served as positive role model and mentor for restaurant waitstaff. Mentored new employees by providing guidance on proper etiquette when interacting with customers. Guided guests through menu items to promote ultimate dining experience. Presented excellent customer service by accurately fulfilling orders and maintaining facility and equipment. Followed food safety standards and systems to reduce food contamination. Demonstrated a deep knowledge of restaurant operations, menu items, pricing, and customer service techniques. Learned new menu items and company policies to properly train waitstaff. Increased server efficiency by fulfilling additional responsibilities and training new servers.High School DiplomaCornerstone correspondence Christian school, Townsend, Georgia EDUCATIONApril 2024Extracurricular Activities Softball Team CheerleadingReferences available upon requestREFERENCES |
