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Click here or scroll down to respond to this candidateCandidate's Name
Preferred Name: Monty SmithJacksonville, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLE Experienced professional skilled in driving results across technical support, sales, and management roles in diverse industries. Proven ability to optimize processes, resulting in a 20% increase in customer satisfaction ratings. Seeking to leverage a broad professional background to fuel company growth in a new role.PROFESSIONAL EXPERIENCEAvaility LLC, (Remote) 2023-2024Client Technical Support Specialist Provided technical support via multiple channels, resolving 40+ client inquiries per day. Dedicated to high-quality customer service and adherence to industry standards. Proficient in HIPAA compliance and ANSI X12 data standards. Utilized Microsoft products, cloud-based CRM, and healthcare provider portals effectively for issue resolution.T-Mobile, Ocala, FL 2022 2022Mobile Expert Executed proactive sales strategies, exceeding individual sales targets and contributing to a 5% monthly increase in overall store sales. Showcased extensive product knowledge through product demonstrations at marketing events, resulting in the acquisition of new customers. Diagnosed and resolved technical issues on 100+ customer devices, providing detailed education on device features and software options, resulting in a 25% decrease in return rate and a 15% increase in customer satisfaction.Planet Fitness- Taymax Group LLC, Jacksonville, FL 2021 2022 Assistant Manager Monitored and enforced staff adherence to daily operational policies and procedures. Managed client inquiries and issues with a focus on de-escalation and excellent customer service, increasing membership retention rates by 12%. Played a role in staff recruitment, training, and scheduling. Oversaw cashier balancing tasks.Cowford Chophouse-FAR Restaurant Group, Jacksonville, FL 2017-2020 Lead Server Assistant Manager Conducted training for support staff and facilitated weekly team meetings. Managed guest turnover and ensured sanitation compliance. Provided assistance with banquet service operations. Oversaw back-of-house operations and guest order logistics. SKILLS- Collaborative approach to Technical Troubleshooting- Personnel Management & Scheduling- Customer Relationship Management- Cash Handling & Reconciliation.SOFTWARE- Salesforce CRM- EDI File Transfer Protocol ANSI X12 translation- Microsoft OfficeSuite- Availity Essentials-Healthcare Provider Portal- Typing Speed: 45+ WPM |
