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Click here or scroll down to respond to this candidateCandidate's Name
Pikesville, Maryland Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEQUALIFICATION SUMMARYData-driven and precision-focused professional with extensive experience in providing a higher level of administrative and personnel support and creating and maintaining accurate medical records within fast-paced healthcare units. Proven track record of success in keeping and updating office records and accurately entering data into a variety of office software. Capable of collaborating well with cross-functional teams to streamline daily workflow and implement detailed administrative procedures that improve efficiency and reduce redundancy. Excellent interpersonal and communication skills on telephone and in person along with the ability to build strong rapport and professional relationships at all levels of organization.CORE COMPETENCIES-Administrative / Front-Desk Support-Procedure and Policy Development-Process Redesign and Improvement-Appointment Scheduling-Workflow Planning and Management-Multi-line Telephone Handling-Correspondence Handling-Record Management-Billing / Filing / Coding-Meeting Coordination-Data Entry Operations-Document HandlingPROFESSIONAL EXPERIENCECollabera 2023 to 2024 Account InstallationInstalled and managed accounts within core platforms and complimentary systems, ensuring alignment with documented requirements. - Developed account structures, revised setups as necessary, and resolved setup and structure issues to maintain data accuracy. - Conducted audits of contract loads to ensure adherence to quality measures and reporting standards. Researched errors by comparing Account Management documentation with internal systems and reconciled discrepancies. Analyzed transactional data and retroactive eligibility changes to ensure accurate account setup. - Updated internal databases to maintain tracking information and monitored daily reports for inventory control.District of Columbia Public Schools, Washington, DC 2021 to 2022 Contact TracerReviewed and optimized policies for various agencies with a keen focus on boosting overall productivity and proficiency. Created and maintain a huge volume of data using Excel by liaising with Health Department Case Management. Carried out a wide range of daily duties by proficiently using a web-based platform. Conducted one-to-one meetings with staff members to communicate and implement defined set of goals. Supported senior management in setting goals for team by participating in weekly meetings.Resolved various cases received from Incident Response Tracking (IRT) system by implementing appropriate course of action.Played a pivotal role in enhancing comradery by designing and initiating special projects.Established strong, sustainable relationships with school leadership by ensuring active participation in leadership meetings and communicating on key concerns, policies, and future goals.Served as primary point of contact between all stakeholders, involving Principals and other appointed personnel to ensure complete adherence to state and school regulations.Baltimore County Department of Health, Towson, MD 2020 to 2021 Contact TracerIdentified individuals exposed to Covid-19, recommended instant quarantine, and provided necessary health education and guidance to stop ongoing disease transmission. Facilitated each contact in recalling location, relations, and timeframe of the potentially infectious period while acting as a Public Health Staff Member. Gathered resourceful information vial phone calls and emails and transferred to appropriate individual for further processing. Answered a huge volume of queries in a courteous and friendly manner. Monitored exposure, locations, and vaccine status while maintaining direct liaison with all stakeholders, involving health agencies, epidemiologist, and various health care personnel.Developed comprehensive knowledge of Excel and Access Databases while recording and maintaining a huge volume of information using various systems, including Salesforce, Zendesk, Google docs, Slack, and Microsoft 365.Determined quarantine and isolation protocols and processes and adopted core values.Orthopedic Assoc of MD, Catonsville, Maryland 2017 to 2019 CCMA/ Med OfficePerformed a wide range of front-end activities, including patient scheduling, resource retrieval, filing, and faxing while providing hands-on support for a multifaceted healthcare team. Handled client check-ins and check-outs as well as gathered and maintained financial information of clients while maintaining confidentiality. Led the execution of various account-related tasks, such as insurance verifications, claims input, financial transitions, and billing and coding by following appropriate procedures.Cross-trained to offer high-quality care within fast-paced working environment.Recognized by senior management for consistently ensuring all employees comply with HIPAA rules and regulations.Facilitated doctors and Nurse Practitioners in delivering high-quality patient care while ensuring smooth running of daily tasks by delivering higher level of administrative support.Johns Hopkins Hospital, Baltimore, Maryland 2014 to 2017 Medical AssistantCarried out a wide range of clinical activities, such as stabilizing patients and taking vital signs within an ambulatory clinical environment. Oversaw the sourcing and purchasing medical and nutritional supplies while coordinating the execution of unit operations. Maintained medical records and drafted monthly newsletter and the Employee of the Month Bulletin.Delivered top-quality patient care while ensuring patient safety while acting as a critical member of the clinical team.Assisted physicians with patient examination and medical procedures by following appropriate guidelines and protocols.Led the installation of new software and technical devices for medical staff and physicians, leveraging technical expertise.Mid Atlantic Neurology, Owings Mills, Maryland 2012 to 2014 Medical Office / Medical AssistantAssisted doctor in the running of day-to-day tasks, such as scheduling appointments, recording phone messages, creating patients' charts, evaluating patients' insurance benefits, administering injectable medication (FLU Shot and PPD), handling urine specimens, and storing and managing medications and specimens while ensuring smooth execution of daily workflow. Prepared patients for medical examination and escorted to designated rooms in a calm and courteous manner.Organized medical examination rooms by stocking required supplies and instruments prior to medical procedure as well as performed cleaning of room between patients.DaVita Dialysis, Owings Mills, Maryland 2010 to 2012 Certified Dialysis TechnicianTook vital signs pre- and post-dialysis and documented on all dialysis flow sheets for future reference. Collected blood samples and culture specimens and delivered to the appropriate department in a timely manner. Observed patient throughout the dialysis process; performed a detailed review of dialysis orders, documented general physical and mental condition, and offered chronic hemodialysis therapy as required.Convinced patients for dialysis by providing procedure-related information and explaining key benefits and precautionary measures.Additional experience as Clinical Assistant and Mental Health Case Manager within high-profile organizations.EDUCATION AND CREDENTIALSMedical Assistant Program (Graduate) Fortis Institute, North Englewood, MD, 2015Associates Degree in General Studies Coppin State University, Baltimore, MDProfessional DevelopmentConflict Transformation, 2022 Vaccine Ambassador Training, 2022 Risk Management, 2022Covid 19 Assessment Training, 2022 Contact Tracing Certification, 2020 CPR / BLS Certification, 2014Dialysis Technician Certification, 2012 Nursing Assistance Certificate, 2011Certified Microsoft Office, HIPAA Training, Medical Terminology, 2010 Crisis Intervention Training (CPI), 2010TECHNICAL PROFICIENCIESMicrosoft Excel Incident Response Tracking (IRT) System (Quick Base) Excel and Access Database Salesforce Zendesk Google Docs Slack Microsoft 365 Microsoft Word Chart Logic Systematics |
