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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Austin, TX EMAIL AVAILABLEhttp://LINKEDIN LINK AVAILABLESKILLSLEADERSHIP: Executive Management (global matrixed organizations) STRATEGY DEVELOPMENT: PrioritizationCUSTOMER SUCCESS: Stakeholder Mgmt (Trust & Respect) SALES: Account ManagementBUSINESS DEVELOPMENT: 2-3X Market Growth RatesPROGRAM MANAGEMENT (PMO): Roadmap Execution/ Results PRODUCT MANAGEMENT: Competitive DifferentiationGLOBAL & INTERNATIONAL MANAGEMENT: WW DiversitiesPROCESS & OPERATIONAL EXCELLENCE: Simplification/ Scaling COMMUNICATIONS: Written & Oral (Strong & Confident Presenter) ESCALATION MANAGEMENT: Crisis Management & Soft Skills EDUCATIONUniversity of Scranton; Scranton, PAMBA Finance; Business Management(3.6 / 4.0)Rochester Institute of Technology(RIT); Rochester, New YorkBS International Business Management(3.2/ 4.0)HONORS/ AWARDSDELL - Gold Star Award (6 times) Excellence in Customer ServiceDELL - Fire Fighters Award (3 times)DELL - Six Sigma Business ProcessImprovement WW Competition; 2nd placeDELL - ODM Transition MVP (3rd party mfg.)DELL & CRH - Top 10% ManagerCRH - Commercial Excellence AwardCRH & DELL - President Recognitions Michael Dell (Dell President); Kevin Rollins (Dell Chief Operating Officer) Nathan Creech (CRH President) Scott Parson (CRH Materials President)COURSEWORKUniv. of Texas - Executive ManagementBusiness Relationship Manager ProfessionalProject Management Institute (PMI)Pragmatic Product MarketingSix Sigma Process ImprovementITIL 4.0 (Information TechnologyInfrastructure Library)Quality Excellence (QUEST)EXPERIENCECRH AMERICAS (2015 2024) North Americas #1 Building and Materials Co. ($34.9B Revenues) EXECUTIVE DELIVERY MANAGER (Financial Applications)Re-designed & launched the new IT organizational structures moving from Project to Product frameworks providing deeper domain expertise & improved fulfillment execution & efficiencies. Within year 1, executed to 93% deliver to commitment SLAs (vs historical 70%s).Transformed PMO processes (via PROSCI change management) in deploying ServiceNows Strategic Portfolio Management application providing significant operational & project prioritization improvements(achieved 1 day approval cycles vs historical 3 days).Personally led and managed the Delivery Managers Center of Excellence(COE); documented processes accelerating consistency, predictability, and repeatability. Prioritized and closed functional performance gaps.Received significant accolades for transition management leadership. ENTERPRISE PRODUCT MANAGEMENTCo-Led the development and execution of the safety, construction, and commercial line of businesses long term strategic plans supporting 8-12% year-over year revenue growth rates & record profits.Led 2 transformational commercial initiatives vastly improving customer experiences and ease of doing business (i.e., Customer Portal and Customer Communications Frameworks - utilizing 4 tiers).Appointed as the National Performance lead (single point of contact) for all national performance business lines. Initiatives prioritization co-arbiter. Candidate's Name - EXPERIENCE (continued)CRH AMERICAS (continued...)BUSINESS RELATIONSHIP MANAGEMENT (BRM / ACCOUNT MANAGER)Inaugural member of the BRM organization; hand selected by the CRH president Nathan Creech to be his BRM (top performer).Successfully captured business requirements manifesting into prioritized IT roadmap commitments allowing for tremendous profitable growth by 29 disparate Operating Cos within the South & Central regions (e.g., standards, automations, innovations).Selected to be the BRM leader for ratifying 3-year functional domain roadmap priorities & initiatives (launched BRM 2.0). DELL TECHNOLOGIES (1995 2014) Global Leader in Hardware, Software, Services, and Solutions ($56.9B revenues) DIRECTOR OF PRODUCT AND PROGRAM MANAGEMENT GLOBAL SERVICESLaunched innovative new product offerings based on customer & sales feedback, focus groups, coupled with internet and market data analytics, resulting in $100M+ additional annual revenues at top margins (e.g., ImageDirect, ImageWatch).Improved and reduced customer engagement cycle times by 50%+, from 9 days to 4 days, by vastly simplifying the product portfolio offerings, reducing customer intake requirements via building online-customer-centric automated intake processes (B2C). Additionally, reduced go to market/ customer availability by 50% via implementing remote based customer testing & validation.Focused and revitalized direct reports, including cross functional teams on key customer satisfaction metrics & KPIs. Achieved all-time high customer satisfaction levels at 93% and customer repurchase levels at 98% (historical metrics in low 80s). DIRECTOR OF PROGRAM MANAGEMENT (PMO) GLOBAL SERVICESPMO team performance & collaboration delivered best-in-class 95+% on-time launch to commitment project delivery for 12 roadmap initiatives, including 5 up & above initiatives allowing the organization to achieve 110% of financial plan goals.Led successful strategic simplification initiatives targeted at reducing the SKU library/ knowledge requirements for both sales and customers regarding product pricing & availability; executed via deep data analysis leading to the end-of-life of 1000s of SKUs.Acknowledged and recognized for 100% audit pass success rate on PMO governance compliance reviews (only team to do so)Simultaneous with managing the team, personally led and program managed Dells transformation to Other Direct Manufacturing(ODM) international fulfillment processes (250% improvement on customer lead-times) and delivered the associated shut-down of U.S. manufacturing and services processes (received Most Valuable Player Award recognition). INTERNATIONAL BUSINESS DEVELOPMENT MANAGER EMEA, APJ, LAMDelivered 268% of revenue quota, adding $287.1M in new revenues enabled by building intense customer partnerships, product knowledge, filling-in WW gaps, delivering to initiative(s) commitments, and increasing customer satisfaction by 215%.Driven by excellence in Candidate's Name s global brand name recognition & associated performance highly pursued as the international business development manager of choice from account executives & Vice Presidents for Dells premier and highest profile $MM global accounts (e.g., Exxon, Schlumberger, Ford, SC Johnson). ADDITIONAL DELL TECHNOLOGIES ROLES and RESPONSIBILITIES SENIOR GLOBAL ACCOUNTS OPERATIONS MANAGER Industrial (68 accounts, each with $20M+ annual spend) SENIOR GLOBAL SERVICES PROGRAM MANAGER Leader for Dells World-Wide Service Council SENIOR MANAGER OF GLOBAL PRODUCT MARKETING OptiPlex Desktops & Precision Workstations MANAGER OF GLOBAL BUSINESS PLANNING Dells Desktop & Workstation Aggregate Product Planning (APP) |
