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Click here or scroll down to respond to this candidateCandidate's Name
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EMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARY:8 years experience working as a front desk receptionist and managing back-office assignments.Accustomed to coordinating appointments for patients, insurance authorizations and discussing scheduling preferences with patients for various exams.Accustomed to scheduling surgery and diagnostics including diagnostic imaging.Review all patient chart information within Epic or EHR to ensure it is accurate.Accustomed to reviewing patient allergies and collaborating directly with patient to ensure the information is accurate.Responsible for scheduling 45+ patient appointments per day.In addition, accustomed to scheduling MRI, CT scans, Ultrasounds, Nuclear Medicine, mammography, nutritional, bone density scan, and any other diagnostic imagery.Accustomed to assisting during surgical procedures, during patient exams and follow up appointments.Operate ophthalmic equipment for patients eye examination while providing excellent patient care during visits.Responsible for performing initial testing needed to prepare a patient for an exam with an ophthalmologist.Perform sterilization on all tools before and after surgery, stock supplies and ensure all necessary equipment is ready prior to surgery.Coordinate with patients and family members on the status of the surgery.Accustomed to verifying insurance eligibility and benefits for our patients.Work with both in and out of network coverage and ability to relay information to the patient to ensure an accurate understanding of our facility.Ability to work with internal software applications to update patient notes, scheduling, and ensuring patients have calendar alerts to verify future appointments.Accustomed to assisting patients with understanding cost, deductibles, out of pocket expenses, and work as a liaison to ensure our patients understand their insurance provider and what insurance will cover.When necessary, coordinate with local branches to update customer appointments, inquiries, or changes to doctors schedule.Comply with all HIPAA policies and procedures.EDUCATION:MedQuest College2014 Comprehensive Dental Assisting ProgramPlacement of Amalgams and CompositesDental SpecialtiesFour Handed Dental AssistingKentucky and Indiana Radiation (Safety and Technique) Digital and FilmDental ChartingSterilization (take pride in ensuring this is performed correctly)Bleaching Tray FabricationRubber Dam / Tofflemire BandPour up Models.CPR American Heart Association (BLS)HIPAA/ OSHADexis experience for X-RaysEaglesoft training in school for schedulingFinancial ArrangementsTreatment Planning and ConsultationsDental Software (Eaglesoft)Insurance Billing and CodingSchedulingProfessional Telephone MannersRecall SystemsPatient ConfirmationsDental Law and EthicsCollection ProceduresPatient ReceivingCommunicationsPROFESSIONAL SUMMARY:Baptist HealthDiagnostic Scheduler 05/2023- PresentAccustomed to coordinating appointments for patients, insurance authorizations and discussing scheduling preferences with patients for various exams.Accustomed to scheduling surgery and diagnostics including diagnostic imaging.Review all patient chart information within Epic or EHR to ensure it is accurate.Accustomed to reviewing patient allergies and working directly with patient to ensure the information is accurate.Responsible for scheduling 45+ patient appointments per day.In addition, accustomed to scheduling MRI, CT scans, Ultrasounds, Nuclear Medicine, Mammography, Nutritional, Bone Density scan, and any other diagnostic imaging.Accustomed to assisting during surgical procedures, during patient exams and follow up appointments.Retina Associates of KentuckyOphthalmologist Technician 08/2021 04/2023Operate ophthalmic equipment for patients eye examination.Prepare patients for examinations and surgeries.Obtain and record patient medical history.Check patient eyes by observing pupils, muscles, visual activity, and extraocular movements.Measure and record visual acuity and color vision testing.Advise patients on ocular medications, dressings and contact lenses.Instill anesthetic drops, assist in laser treatments, and minor procedures.Clean, sterilize and maintain surgical instruments.Perform lensometry and slit-lamp examination as directed by Ophthalmologist.Perform special ophthalmic tests for patients as requested by Ophthalmologists.Assist Ophthalmologists during examination and surgeries.Maintain the examination room clean, safe, and organized.Explain pre and post operative procedures to patients.Review surgical plan and patient charts and prepare patient paperwork accurately.Follow and enforce OSHA regulations.Provide clerical and administrative assistance when needed.Accustomed to travel to multiple work locations and at times with minimal noticeGreater Louisville Oral SurgeryReceptionist/ Surgical Assistant 04/2019- 08/2021Responsible for scheduling appointmentsAccustomed to assisting during surgical procedures, during patient exams and follow up appointments.Handle predeterminationsInternal Software Application Wino MS experienceCalling on insurance for eligibility, claims, and benefitsDiscuss with patients what to expect when arriving for procedure.Process payments for customersResponsible for incoming customer calls and doctors appointmentsReview overnight messages, follow up accordingly.Sterilize tools when collaborating with Surgical team.Assist in all phases of Surgical treatment with patients.Dismissing patients on postop careTaking x-rays and vitals for patientsEast Louisville Oral SurgeryAssociate 06/2018 04/2019Responsible for scheduling patients for a multitude of reasons, extractions, implants, and biopsies to name a few.Answered all phone calls for patients and doctors office.Reviewed overnight messages and patient follow-ups.Reviewed insurance information with carrier and patients as required.Accustomed to calling on Insurance companies to verify eligibility and benefits.Review patient invoices to determine out of pocked expenses as required.Rescheduled patient visits for follow up appointments.Would assist surgeons in the back when needed.Helped with Sterilization of tools.Reviewed procedures before surgery and after with patients.Used RECALL to have patients scheduled at the appropriate time.Manual paper charting and scanningMortenson Dental Partners Louisville, KYInsurance Recoveries Specialist 02/2016 06/2018Responsible for calling to check claims status.Converting payment types from physical checks to EFT (Responsible for implementation of a new software program to enable better speed as well as accuracy while posting payments to patients ledgers.Constant follow up with offices and staff to answer any questions associated with the new program.Review claims, discuss and review Explanation of BenefitsInteract with various personnel to ensure standards are being met.Train new employees and team members on systems, day to day tasksExperienced with Microsoft Office Suites: Word, Power point, Excel Spreadsheets.Customer service and sales experience in a variety of capacitiesExperience educating customers on products and company brands.Texas Roadhouse - Louisville, KY 04/2012 04/2016Server/ Customer Service (Maintained this position while performing Externships)High volume workload at a fast paceManaged daily cash transactions.Coordinated and instructed others for opening and closing duties.Discussed specials with guests including recommendations when asked on menu items.Building relationships with Regular customers to ensure a great dining experience.Experience working as a hostess, greeting customers as they arrive, escorting them to the table, answering questions related to products and services.Worked carry out station, prepared takeout orders and provided customers with information on famous hand cut stakes, fall off the bone ribs and made from scratch sides.Trained new employees on the table system, proper greeting techniques, how to quote times to the guests while restaurant was on a wait, promoting the Texas Roadhouse legendary menu items, and explaining the unique story to guests while walking them to the table.Assisted in additional training for new host and hosts, as necessary.Experience maintaining a professional and customer service attitude.Work with upper management on promoting innovative ideas and brands into the company since our location is located beside the Texas Roadhouse Corporate office.Cobalt Dental - Louisville, KYExternship/ Dental Assistant EDDA 2015 (three months)Greeted each patient as they enter.Worked with team to learn and practice collection procedures, patient recovery and insurance billing forms.Responsible for learning treatment plans and safety techniquesDaily Sterilization of equipment practiced this several times per day.Experienced understanding Cobalts way of Dental ChartingAccustomed to working with Bleaching Tray fabrication.Collaborated with customers to schedule future appointments.Stony Brook Dental, Louisville, KYExternship / Dental Assistant EDDA Program 2015-2016 (three months)Worked externship with Stony Brook to further education.Sterilization processes were the main responsibility each day. |
