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Chicago, IL Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLESENIOR SOFTWARE ENGINEER & SYSTEMS ANALYSTTransform user issues and concerns into streamlined processes and improved outcomes.Senior Software Analyst & Developer, interfacing with end users across the organization to create solutions and ensure user friendliness. Collaborate with stakeholders and colleagues, at all levels, to build rapport, provide in-depth user stories, and consistently exceed expectations. Highly adaptable problem solver who thrives in fast-paced, ever-changing environments. Expert using PowerBuilder and SQL developer.Core CompetenciesLeadership Product Life Cycle Process Improvement Data AnalysisProject Management Mentoring Problem Solving Planning Agile MethodologiesSystem Testing Load Testing Software DocumentationTechnical SkillsPowerBuilder SQL .Net Framework Microsoft Visio Visual Studio 2008 Ajax VB C+ Confluence ServiceNow Informix stored procedures SOAP Visual Basic for Apps JiraPROFESSIONAL EXPERIENCECOLLEGE OF AMERICAN PATHOLOGISTS, Northfield, ILSenior Software Developer 02/2013  03/2024Developed, managed, and documented mission-critical, enterprise-wide custom software system (SCORES), including design and coding of user interface (UI). Created and maintained SQL and stored procedures.Optimized performance for 18,000+ users by upgrading legacy PowerBuilder system to newest version, enabling companywide deployment of Windows 10.Spearheaded initiative reducing Contact Center call volume by approximately 5% and simplified user experience by configuring test grading and developing external interface, improving customer satisfaction.Automated manual processes such as order backouts, replacing manual data entry with spreadsheet import capability, and tracking laboratory compliance with government standards, saving the laboratory compliance group approximately 8 to 12 hours per month.Upgraded and corrected custom software system, ensuring compliance with government changes.Mentored junior programmers, enabling them to translate specs into code and advancing their professional development.Expedited load process by approximately 25% for SCORES, changing load script to only copy modules to workstations when the master copy was newer than the workstation copy, thereby eliminating user complaints regarding load time.DISABATO ADVISORS, Chicago, ILChief Technology Officer 08/2008  10/2012Managed and maintained ten computers in one office location, as well as office equipment and phone system, including configured Windows server; set up backup schedule, email accounts, and security access. Research costs for project proposals for needed hardware or software.Designed, developed, and implemented pension fund performance reporting system with a .NET user interface and SQL Server back end, saving approximately 2 hours per week and eliminating redundancy.Created various spreadsheet macros and trained Financial Analysts on how to use them.Improved client results and saved ~1 hour per day for analysts by creating Excel Macro programs to automate previous manual data manipulation.COLLEGE OF AMERICAN PATHOLOGISTS, Northfield, ILConsultant 07/2006  08/2008Upgraded existing functionality to align with new requirements, to enable users to perform tasks that previously required IT involvement.Added new functionality such as ability to interface with AWS to PowerBuilder application, allowing communication with third-party software.Trained 2 junior programmers in database and PowerBuilder, adding to their skillset and increasing their contribution to the team, while ensuring employee retention.Additional experience: Software Developer - Discovery International, Deerfield, ILEDUCATIONDEPAUL UNIVERSITY, Chicago, ILMaster of Business Administration in Human ResourcesComputer Career Program Certificate, Information TechnologyUNIVERSITY OF ILLINOIS URBANA-CHAMPAIGN, College of Business, Champaign, ILBachelor of Science in MarketingCOMMUNITY INVOLVEMENTEVANSTON BIKE CLUB, Evanston, ILWebmaster 05/2011  CurrentCreated new website for Evanston Bike Club (evanstonbikeclub.org).North Shore Century Annual Event Food Chair 02/2009  09/2023Ordered, coordinated, and distributed food and supplies for rest stops for annual 2000-biker event. Raised $50K in 2023 and donated to local causes.